The on boarding is simple, and the comp structure is black and white.  For an industry that is changing every day it seems, FC has been a great help. 

Excellent experience. Had me insured in less than 6 hours. Would highly recommend. 

Hi,
Shawn made it easy for me to acquire construction liability insurance Any concerns I had he immediately explained and fixed. Never pushy. would recommend

Thanks!

Professionally friendly and trustworthy assistance.

The WORST company that I have EVER experienced in my life.  

Our home was burgled during the day, whilst my husband and I were working and the kids were at school. The scum cleared us out of everything we had built up over our working lives, expensive watches and jewellery, handbags, sunglasses, purses, clothing, electronics, anything and everything of any value. 

They’d trashed our home and even hurt our 2 beautiful family dogs in the process. 

I thought that was going to be our lowest point, but what followed was just as demoralising, heartbreaking and a time when you question individuals and company morals/behaviours.

We went through the process of engaging the police, submitting a claim for the loss and damages. From our first interaction with the Urban Jungle and Wakem, we were let down. Rather than helping us through the process, they made it a million times harder. Rather than giving us the their support and guidance, they did their best to disprove and invalidate our claim.

They scrutinised our personal lives trying to find reasons not to pay out, the first reason was that they had investigated and discovered that I’d had an unknown CCJ listing associated with my name for a parking fine that had been sent to a previous address that I’d lived at years before. 

We appealed to the Ombudsmen and they ruled in our favour and overruled the insurance company, requesting that they paid out on the insurance we’d bought. 

The insurance company then refused to pay out because we had started scheduled building work 5 months after we had been burgled Urban Jungle / Wakam had immediately cancelled our policy, so we were longer insured by them. It also meant that no one would ensure us.

At that stage, we had been working with the Ombudsmen & court for 2 long years, we were unable to get alternative home insurance as we had an ‘open claim’, so we were left exposed and vulnerable. The only thing that we had left was our home and we were unable to protect it.

Wakam and Urban Jungle are bigger and wealthier than us. They could afford to bring one excuse up after another to avoid having to actually pay anyone out. After 2 very long years, we had no alternative than to abandon our claim with them as we didn’t have the money or physical & emotional strength to fight them for an anymore.

The moral of my true experience is, read about the  insurance companies - check all the reviews. Don’t consider just the reviews that say it was a ‘smooth purchasing process’. Look at the experiences that people have had when they have needed their insurance companies. When customers have actually needed the service that we pay for. 

It would break my heart if others had to experience the awful ordeal we were exposed to. 

Wakam / Urban Jungle made me and my family feel like we were the criminals, not the thieves.
In my eyes, Urban Jungle and Wakam were the most unscrupulous company that I have EVER dealt with.

Matt Thompson helped us find a policy that fits our needs without overcharging us for it. Matt was fantastic to work with and answered all the questions that we had over a period of several days. A very great experience overall, we are excited to start a new journey with BiBerk and our new Agent. Thank you Matt for being patient and transparent with us!

Robert is professional and talented. Our pictures came out amazing and he gave us exactly what we asked for. He has an eye for perfect backgrounds and he even suggested colors that would look perfect for the location we choose. Thank you Robert for making our engagement pictures perfect 

My homeowners insurance has been increasing every year but this year it went from $14,000 a year to 33,800! And they just did autopay for $7000 the first month then $3000 for the next 9 months! How is this legal???
I would not reccomend this company.

Karen was a great resource and representative for Grange.  She was able to clearly identify the information needed and process our claim promptly.  Appreciate the positive experience while having to deal with a claim loss.

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