Verified
Everything was wonderful except for 1 major part of the claim. During the claim process (about 1 month total), I was only able to get in contact with my claims adjuster a total of 3 times - once to do... See more
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Verified
Communication and Trust were Paramount throughout the Claims Process. Our Adjuster was thorough and honest with the final assertion. We had a new roof in under three weeks from the original Claim bein... See more
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Verified
We had an aircon mechanical failure right at the beginning of the Summer in Houston, when you cannot live without it. SageSure was absolutely great about it. Only a few minutes after filing the claim... See more
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Verified
SageSure quickly and efficiently worked to process our homeowner's insurance claim after a lightning strike impacted a tree next to our house and also some damage to the front and roof of our house. T... See more
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Company details
- #13 of 22 best companies in Home Insurance Agency
- #10 of 10 best companies in Commercial Insurance Company
- #83 of 98 best companies in Insurance Agency
- #34 of 52 best companies in Insurance Company
Written by the company
SageSure is one of the largest managing general underwriters focused on catastrophe-exposed markets in the US. Recognized by Insurance Insider US Honors as the 2023 Property Catastrophe Underwriting Team of the Year, SageSure manages more than $1.8 billion of inforce premium and protects more than 600,000 policyholders in 14 states. Since its founding in 2009, SageSure has a track record of delivering reliable insurance products, exceptional customer experiences, and strong underwriting results, despite market shifts and hurricanes, wildfires, or hail. SageSure provides more than 50 competitively priced home, flood, and commercial insurance products on behalf of its highly rated carrier partners. With more than 700 employees across the US, SageSure’s passionate team is committed to bringing innovative solutions where they’re needed most.
Contact info
101 Hudson Street, 07302, Jersey City, United States
- (800) 481-0661
- service@sagesure.com
- www.sagesure.com
4.3
Excellent
213 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
My homeowners insurance has been abnormally expensive!
My homeowners insurance has been increasing every year but this year it went from $14,000 a year to 33,800! And they just did autopay for $7000 the first month then $3000 for the next 9 months! How is this legal???
I would not reccomend this company.
Date of experience: June 30, 2025
Verified
Everything was wonderful except for 1…
Everything was wonderful except for 1 major part of the claim. During the claim process (about 1 month total), I was only able to get in contact with my claims adjuster a total of 3 times - once to do the initial discussion, to schedule the mitigation team, and then to get set up with housing. All information regarding my claim was given to me by the lovely claims line personnel. Without a proper claims adjuster, I was highly uninformed of the process and what I needed to do during the process. I eventually had to get in contact with the director to get my claim payments and was met with excuses rather than a proper explanation. Other than the extreme unprofessionalism shown to me by the claims adjuster and director, Sagesure did ensure that everything was taken care of in regards to housing and assistance.
Date of experience: July 01, 2025
Reply from SageSure
Hi, thank you for sharing your experience. We’d like to talk to you in more detail about your situation to see if there is anything we can do to change the outcome. Please contact our Customer Care team at (844) 328-7702 or email us at service@sagesure.com with more information about your situation. We believe we can do better, please give us the chance to show you.
Verified
My agent Stephanie cones
My agent Stephanie cones, is the greatest. She did her job, quickly and I am very satisfied with her performance. I will recommend her and your company to my friends. Thanks.
Date of experience: June 12, 2025
Reply from SageSure
Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!
I went with sagesure in April 2025
I went with sagesure in April 2025. Answered all the questions thay asked. Paid a full year premium. They said they would send an inspector out in about 2 weeks. Took about 2 weeks to get the inspection results. They then send a cancellation notice because of a undisclosed dog on the property. The dog was disclosed during the question and answer phase. The reason given for cancellation was hazards beyond the normal. They said the dog was a restricted breed. My dog is a boxer. They are keeping like $250.00 of my money. Something told me not to cancel my other insurance quite yet. I am so glad I didn’t. Something just didn’t feel right. $250.00 lesson learned.
Update:
Just got off the phone with Kathy Day from SageSure. She took care of everything to my satisfaction as far as refund and apologize for how thing happened. SageSure Kathy Day is a keeper! Thank you Kathy for your professionalism.
Date of experience: June 24, 2025
Reply from SageSure
Thank you for your feedback, Christine. A member of our Customer Satisfaction team will be reaching out to you to discuss further so that we can ensure that you have good experiences moving forward.
Verified
Your customer service representative …
Your customer service representative Sandra Smith was great. Very helpful.
Date of experience: June 12, 2025
Reply from SageSure
Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!
Verified
Reply from SageSure
Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!
Terrible customer service
Terrible customer service. Horrible billing practices. Delays upon delays at every turn.
Date of experience: June 10, 2025
Reply from SageSure
Hi Ean, thank you for your feedback. Providing exceptional experiences and service is a top priority at SageSure and we are concerned to hear you experienced something different. We’d like the opportunity to speak with you to see if there is anything we can do to make it right. Please contact our Customer Care team at (844) 328-7702 or email us at service@sagesure.com with more information. We believe we can do better, please give us a chance to show you.
Croupt, incompentent liars
Croupt!!! Incompetent scamming liars!!! I have Sage Sure insurance during Hurricane Helen when our house was damaged. Over the course of 6 months I went though 5 different adjusters all without notice of a change of adjuster until i called to get updates. I was told different information by each adjuster all of whom passed the blame to the previous adjuster being wrong. Then ultimately was extremely under compensated for the repairs. Due to their CONTINUAL LIES! I ended up coming out of pocket several thousand dollars and was forced to complete much of the work myself. Absolute nightmare of a company
Date of experience: June 17, 2025
Reply from SageSure
Thank you for your feedback, Joe. A member of our Customer Satisfaction team will be reaching out to you to discuss further so that we can ensure that you have good experiences moving forward.
Very dishonest insurance company
The most dishonest, skeeviest company I've ever encountered. Was recommended them for homeowners insurance via a broker as I bought a new home. All info was given to them about the home and I paid my annual premium. Fast forward two months of them waffling on insuring my home only to send me the nastiest letter that I misrepresented my home info. Reasons outlined were details given to them upfront when they offered insurance. I can't imagine the hell of making a claim with this comapny if enrolling with them is this bad. Still waiting on my refund.
Date of experience: June 16, 2025
Reply from SageSure
Hi Bri, this is not the experience we want our customers to have, especially in a time of need. We would like the opportunity to speak with you in more detail about your situation so that we can help. Please contact our Customer Care team at (844) 328-7702 or email us at service@sagesure.com. We believe we can do better, please give us a chance to show you.
Verified
From the first time I called….
From the first time I called, easy, transparent, friendly, easy to work with, right up till the end.
Date of experience: June 13, 2025
Reply from SageSure
Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!
Verified
Reply from SageSure
Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!
I'll preface this with that I was a NC…
I'll preface this with that I was a NC insurance agent with multiple licenses and sold and underwrote thousands of policies for 7 years.
My complaints:
The customer service agents are ignorant and incredibly rude. Managers reading this, listen to my call on 6/4/2025 at 8:23am and be prepared to fire someone. The company added up all the policy fees incorrectly and overcharged me. 3 customer service reps, 2 managers, 4 phone calls,1 email, 1 chat and still no one can answer my simple question. They always say they'll get back to me but never do. They've also failed to disclose policy fees, which is illegal in NC, so I filed a complaint with the NC Insurance Commissioners office since no one wants to help me from there. I've been left no choice and they backed me into a corner. I wonder how a claim will go if they can't even explain a mysterious fee they charged me for. You've been warned.
Date of experience: June 04, 2025
Reply from SageSure
Thank you for your feedback, Trevor. A member of our Customer Satisfaction team will be reaching out to you to discuss your concerns further.
Verified
Quick to respond and knowledgeable…
Quick to respond and knowledgeable about claim.
Kept me in the loop during the process.
Date of experience: June 05, 2025
Reply from SageSure
Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!
Verified
Reply from SageSure
Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!
Verified
We received a fast and fair settlement…
We received a fast and fair settlement for roof hail damage. The process was fairly automated and simple.
Date of experience: June 10, 2025
Reply from SageSure
Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!
Verified
Andrea
Andrea, was so pleasant and helpful. She understands how to explain things, that people not in the insurance industry will understand. I will recommend SageSure to everyone !
Date of experience: June 05, 2025
Reply from SageSure
Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!
Verified
Reply from SageSure
Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!
Verified
Communication and Trust were Paramount…
Communication and Trust were Paramount throughout the Claims Process. Our Adjuster was thorough and honest with the final assertion. We had a new roof in under three weeks from the original Claim being made. Easy to work with. Easy to talk with. Honest answers to complex questions and consistently trustworthy.
Date of experience: May 26, 2025
Reply from SageSure
Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!
Verified
The communication was great
The communication was great. Everyone was helpful and our loss was handled promptly.
Date of experience: June 01, 2025
Reply from SageSure
Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!
Verified
I appreciate my adjuster Aaron keeping…
I appreciate my adjuster Aaron keeping me informed whenever there’s communication between him and a third party vendor/company concerning my insurance claim. Seeing it through together!
Date of experience: May 28, 2025
Reply from SageSure
Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!
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