Cable machine great price great peace of kit very impressed. The correspondence with delivery was good all delivered within the time slot and building it was fairly easy. The machine itself is very sturdy and smooth action  
With the level selection great for a full body workout being able to target all muscle groups.
I would recommend this product for the quality and price.

Still has not shipped… ordered 3 weeks ago and still has not shipped according to shop app. Customer service email is not responding. When order was placed it said ships within 7 days. Very disappointed, hope I didn’t get scammed…



Hello,

My order  has been shipped to the wrong address and is marked as delivered on DPD site. I have called DPD on 26th June and 27 June. Their reply is that they cannot help and i have to contact WAHOO to dispute the signature.

I have contacted WAHOO and had no reply so far at all.


I did not receive the wrist wraps that came with the elbow sleeves off of my Amazon order. To my (delightful) surprise the customer service was very quick, diligent and effective in resolving this issue. Props to the team

Dear Matrix Fitness team,

I’m writing to report an incident involving one of your company vans, in se6 Catford 12:50 London , registration number RE73 USX, which occurred earlier today.

While merging from a side road behind a motorcycle that had signalled for me to join, the driver of your van became unnecessarily aggressive. Instead of allowing the merge, the driver accelerated toward me in what felt like an attempt to intimidate, then proceeded to sound the horn repeatedly once I was in front.

In an effort to de-escalate, I moved to the side and signalled for the driver to pass. Rather than continuing on, the driver stopped alongside me and initiated a verbal exchange, holding up traffic in the process. Eventually, he moved on, only for our routes to separate moments later. Ironically, I ended up ahead of him again within seconds.

The driver appeared to be a bald male with a beard. I’m not sure what prompted such behaviour, but I was surprised to see this coming from someone representing a company in a branded vehicle. Incidents like this reflect poorly on your brand, especially when witnessed by other road users.

I hope you’ll look into this and remind your drivers of the importance of professionalism and courtesy on the road.

The replacement wheels and hardware for my FastTrack are perfect and work better than the originals! And shipping was seamless.

The quality is better than I expected. The bungee system feels safer and smoother than metal springs, and there’s no annoying noise while jumping.

Great customer service. Request for email change was completed in a timely manor and much appreciated. 

I thought this was a neat concept to helping breath better during workouts. I have a client that gets very winded especially during leg days and he tried it out and could tell it helped him get deeper breaths in. We had the grape and it smelled nice. 

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