I enjoy having access to a Fit3D. The body composition report provided is excellent to have when working with a nutrionist, fitness or medical professional. The customer services is excellent as well.... See more
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Fit3d is the best available body scanner on the market. We started with one and now we own 5. 10,000 scans later they have completely changed my life and the life of many of my clients. The income y... See more
They sold us an $8,000 machine that is not accurate, demoralizes clients due to the inaccuracy and promised there were no other fees ever. Now they are charging us $1,100 a year to use the machi... See more
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Please goto report fraud ftc gov to file bad business practices against Fit3D if you were an old customer told you did not need a service plan when you bought the equipment, especially those who purch... See more
Company details
Written by the company
Fit3D maintains 3500+ scanners in 74 countries. We provide an easy & accurate way for business owners to prove their programs & scale members revenue. Disclaimer: Since 2021, Fit3D has required Customers to pay a monthly service fee. Similar to your phone, there is a hardware component & a service layer. The cost of these services has increased tremendously over the last 5 years, and we have recently started requiring all customers to pay for services rendered instead of receiving them for free. Many of the reviews here speak to our decision to move to a paid-service model which has become standard for many SAAS companies over the last decade. Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at support@fit3d.com. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you, Patrick General Manager, Fit3D Oct 2023 Historical Service Updates: 9/11/23 - Server Update for all clients improving scan quality for 5% of clients encountering environmental issues under V6.
Contact info
Broadway 425, 94063, Redwood City, United States
- www.fit3d.com
4.0
Great
205 reviews
Replied to 91% of negative reviews
Typically replies within 1 month
Excelleny customer service!
Great customer service. Request for email change was completed in a timely manor and much appreciated.
Date of experience: June 19, 2025
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Reply from Fit 3D
Much appreciated! Thanks for being a customer.
I enjoy having access to a Fit3D
I enjoy having access to a Fit3D. The body composition report provided is excellent to have when working with a nutrionist, fitness or medical professional. The customer services is excellent as well. I recently had to contact the company to update my email and they were very prompt in replying to me and the issue was resolved quickly. All in all, my experience with Fit3D and their product has been positive.
Date of experience: June 23, 2025
Reply from Fit 3D
Thanks Casie - Glad to hear we are responding within our SLAs. -P
If you’re a business forget it
If you’re a business, this could be the worst investment you could possibly make. Just look on eBay and see how many are being sold. Way more than any other equipment from any other company. They are a relatively small company and they didn’t sell that many and now probably about 80% of the owners are trying to get rid of their machines. I bought my unit in 2018 and was told that I was getting the absolute best and latest model and they upgraded to a much better one about a month after I made my purchase. Then on top of that they reassured me many times that I would never have to pay a software fee and they also were very responsive and picked up my phone calls if I had a concern. Right after I paid them in full, the phone calls stopped being answered, and it suddenly became tickets only with emails that were slow to be answered and often gave confusing instructions. Company lies and tells you that they will include scanning software with purchase of the equipment and they do a full 180 and tell you that you have to pay $100 a month for it. Additionally if they go out of business, you’ve pretty much got a large $7000 paperweight. Save yourself the headache and either go with a different company or buy a used one for cheap. There are many on eBay because owners who bought them brand new are disgusted and want to get rid of them now. I suspect that many of these reviews are fake or just from single end use customers who are not actual owners. Those reviews are worthless because they don’t represent the opinions of actual customers who paid for the whole machine so what if it’s a decent experience but if it’s for a business, it’s a total nightmare.
Date of experience: September 29, 2024
Reply from Fit 3D
Hi MeMoi,
Thank you for being a customer for the last 5 years — we truly appreciate your continued support.
Apologies for the delay in responding, as our team was out for the Memorial Day holiday in the U.S.
I couldn’t locate any customer records under the name "Me Moi." If you’re open to sharing the email associated with your account, I’d be happy to look up your details and provide more personalized support.
To clarify a few points:
When you purchased your scanner in 2018, we did not charge a subscription fee. That model changed in 2023 as we introduced ongoing software improvements and new features.
We do release upgraded models over time, like many tech companies, but there was never any intent to mislead you.
Our support process has always been email-based to ensure fast routing and accurate documentation. If you have any open tickets, we’re happy to follow up directly — our current average first-response time is 2–3 hours during business hours.
As for eBay listings, there are many reasons scanners may be resold — especially given the challenges gym owners have faced during and after COVID. You’ll also find equipment from competitors listed for similar reasons. That said, many of our clients have used our sales scripts to reduce churn and grow memberships — helping keep their businesses strong.
Lastly, we want to be very clear: we do not post fake reviews. If we did, there would be a lot more of them. The positive reviews you see come from real customers who’ve had success using our platform.
Thanks again for your feedback — we’re here if you’d like to talk further.
– The Fit3D Team
The scan is very easy to use and the…
The scan is very easy to use and the information is great to use when you are looking to drop weight or just build muscle, you can compare scans and see how you are tracking
Date of experience: May 09, 2025
Reply from Fit 3D
Yes, many people love the comparison features. Thanks for making us part of your wellness journey. -Fit3D
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I was really impressed with the Fit 3D…
I was really impressed with the Fit 3D team and how MedPoint integrated it with their assessment day. The scan was not a invasive at all and quite simple from a patient's perspective.
Date of experience: May 01, 2025
Reply from Fit 3D
I'm glad you found our reports easy to understand & use. MedPoint is a great facility.
Fit 3D is a wonderful game…
Fit 3D is a wonderful game unfortunately the ads run for 2-3 times longer than it takes to play the game.
Date of experience: April 20, 2025
Reply from Fit 3D
Hi UnHappy,
I think you have confused with someone else. We don't have a "game' or run "ads" anywhere with our B2B Body Composition Software.
I'm sorry the other vendor you speak of is providing a bad gaming experience though.
Hope you make it to the next level ;)
-Patrick
Best customer service… hands down!
Not only was my response time extremely quick, the issue was resolved and my experience was absolutely effortless and effective! Thank you so much
Date of experience: April 16, 2025
Reply from Fit 3D
Appreciate the note! Have a good one. Thank you for the feedback.
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Fit3D support
Norma at Fit3D support, always responds promptly to my requests.
Date of experience: April 08, 2025
Reply from Fit 3D
Thank you for being a customer!
Customer support was quick to make the…
Customer support was quick to make the changes to my account that I requested
Date of experience: March 26, 2025
Reply from Fit 3D
Glad we could help you out! Thanks for letting me know the team is being responsive.
We have been extremely satisfied with…
We have been extremely satisfied with fit3d customer service from the demo to subscribing to activation. We are excited to be able to offer this service to our clients.
Date of experience: March 14, 2025
I contacted support about switching who…
I contacted support about switching who has access to my account and merging two accounts into one.
I received response very quickly!
And all issues were resolved surprisingly fast and easily!
Very impressed!
Date of experience: March 10, 2025
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The scan was so easy
The scan was so easy. After the scan, I reached out for support twice and they were very responsive and helpful.
Date of experience: March 06, 2025
Very Responsive
Very responsive to email requests..sent a request this morning, resolved within minutes....
Date of experience: March 05, 2025
Quick reply and delivered exactly what…
Quick reply and delivered exactly what was asked.
Date of experience: March 04, 2025
Speedy and solved our issue
Speedy and solved our issue! THank you!
Date of experience: February 26, 2025
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Marlon was Awesome
Marlon was great in answering my questions, giving me clarification, and quick to reply. 5/5 awesome
Date of experience: February 25, 2025
I made 2 email accounts and Tech…
I made 2 email accounts and Tech support was able to merge the 2 together.
The scan was very interesting and informative to help me on my fitness journey.
Date of experience: February 21, 2025
Reply from Fit 3D
Thanks Nick for the feedback.
Measurements clearly wrong
Measurements clearly wrong, checked with a tape. Pseudoscience quakery at its worst.
Date of experience: February 04, 2025
Reply from Fit 3D
Dear BCU,
Thank you for your feedback. We take measurement accuracy very seriously and follow ASTM International standards, which are globally recognized for ensuring consistency and reliability in body measurements.
That said, manual measurements with a tape measure can often vary based on technique, tension, and placement, leading to differences when compared to digital scans. Our technology is designed to provide consistent, repeatable results over time, which is crucial for tracking progress.
If you have specific scans you’d like us to review, we’d be happy to assist. Please reach out to our support team at service@fit3d.com, and we’ll be glad to take a closer look.
Best,
The Fit3D Team
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