British Bonsai logo
Visit website

British Bonsai Reviews 6

•
TrustScore 3 out of 5

3.2

Garden Center
Write a reviewVisit website
Write a review

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Company details

  1. Garden Center
  2. Bonsai Plant Supplier

Information provided by various external sources

British Bonsai stock hundreds of indoor and outdoor Bonsai Trees. In our Bonsai tree shop we also have a wide selection of tools and accessories perfect for your Bonsai.

Contact info

3.2

Average

TrustScore 3 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star
How this company uses Trustpilot
Rated 1 out of 5 stars

Quite taken aback at the tone of this business!

Thought I may be the first to come on here writing about “hassling emails” from British Bonsai because of choosing to take business elsewhere. But just adding another review to the trend so it seems!

I was contacted by email and asked if they could help after I abandoned my online cart. Provided honest feedback on shipping costs (£58.99 to ship to Northern Ireland I just thought was a high ask) and noted I had managed to get similar products elsewhere. Shocked in all honesty to then get a poorly toned email back. How would any business think that’s ok to contact prospective customers and offer passively aggressive comments. How is that going to make me want to shop with you? Agree with previous reviews; this is clearly a merchant who feels the need to have the last word as he continued to respond unprofessionally.

Following suit of other reviews here: take your business elsewhere.

Date of experience: June 24, 2023

Advertisement
Rated 5 out of 5 stars

5 Star service

Great experience and very quick to respond. Owner very happy to help. I would highly recommend and I will definitely buy many more from British Bonsai

Date of experience: March 20, 2023

Rated 5 out of 5 stars

Great personal service

Just bought from this company for the first time but the service is excellent. The owner is responsive to questions even outside of office hours and once I placed my order it was shipped promptly and securely.

The selection of items is great including some sets of decent starter tools (which is what I purchased).

I recommend this company.

Date of experience: January 16, 2022

Advertisement

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look