Received my Gazelle Medeo and am impressed by how easy the buying process was. The bike was packeged well and came exactly as advertised. Easy to finish putting it together. Extremely happy with it. Rides great.


I recently purchased a used electric bike from UsedRideZone.com. Overall, the experience was decent, but there were a few hiccups that kept it from being great. The website is user-friendly, and I appreciated the detailed listings and the video preview of the bike—those really helped.

However, communication could’ve been a bit faster. I had a couple of questions before ordering and had to wait longer than expected for replies. Also, while the bike was in good shape overall, there were a few minor scuffs that weren’t clearly shown or mentioned in the listing. Nothing major, but still worth noting.

That said, the bike rides well and arrived within the timeframe promised. I think there's a lot of potential here, and with a few improvements in communication and listing accuracy, the experience could be top-notch.

I would recommend that anyone avoid this store. As you can read in many of the reviews, the customer service is not focused on helping clients but rather on arguing with them.

We called the store before placing our order and were assured that both bikes were available and would be delivered in time for a trip we had booked. However, soon after ordering, one of the bikes turned out not to be available, and that’s when the trouble began. Simple Bike Store was slow to respond; several times we waited 2, 3, even up to 5 weeks for a reply, despite multiple reminders. After 5 weeks, we were even refused the option to call and speak to someone directly.

We suggested alternative bikes multiple times, but never received clear answers on pricing or delivery times. Excuses kept coming (it's Black Friday, it's Christmas, it's the only low season of the year, the boss is abroad, employees are ill), but no solutions. One week before our trip, we still had no confirmed bike or delivery date, and decided to cancel everything, including flights.

Even though the available bike was just sitting in their store (undelivered because the order was incomplete), we were told we couldn’t cancel without paying a €150 fee. After months of back-and-forth, they reduced it to €100, we were left with no other option than to take an incomplete order, with no use for the bike, for now.

this complitly transformed our Burning Man experience. The bikes were powerful, reliable, and Playa-proof. The team was amazing — helpful, honest, and clearly passionate. Best investment we made for the Burn!

I have purchased 3 bikes from online vendors. The TPC experience has been the worst experience by far. It started with their trade-in process; they offered $1,650.00 for my 2017 Synapse HI-MOD Di2 Hydro Disc.? It seemed fair, so I went through their process of shipping the bike to them, following their instructions.? shipped to me; it took 4 days to get to me. My purchased bike was packed beautifully, but that's as good as my experience with TPC got. They claim all their bikes are serviced by master bike mechanics. LOL. The SRAM AXS drive jumped in and out of gear between cogs 5 and 6; the hydro lines rattled so badly that it sounded like something was going to fall off the bike. I spent a few hours getting some foam behind the hydro lines and adjusting the shifting. TPC's response was that they can't control what happens during shipping. Again, LOL; it's wireless electronic shifting, and the only mechanical adjustments are high and low stops and the chain B adjustments. What the heck can shipping affect? Then, the salt in the wound: they refused to buy my trade-in and charged me $135.00 to send my bike back. What a shit show! I should have known better. Good lesson: don't waste your time with The Pro Closet; in my opinion, they have very unfair business processes and a bait-and-switch trade-in process.

Rick was a great contact. Highly recommended

We ordered a bike for our son’s birthday from the ramp room. The bike was on time and perfect and made his day! Such a smooth and easy experience.

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Companies(15)

Recently reviewed companies

Upway

Cycle Limited

Usedridezone

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Playa eBikes

TPC - The Pro's Closet

Wheelease

Peace Dale Ramp Room

Bikemarket

Stanscycle

Newest companies

beepkart.com

Playa eBikes

Peace Dale Ramp Room

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Simplebikestore

Velocata

Cycle Limited

Bikemarket

Usedridezone

Wheelease

Related categories

Bicycle Rack

Bicycle Rental Service

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