Simplebikestore Reviews 7

I would recommend that anyone avoid this store. As you can read in many of the reviews, the customer service is not focused on helping clients but rather on arguing with them.

We called the store before placing our order and were assured that both bikes were available and would be delivered in time for a trip we had booked. However, soon after ordering, one of the bikes turned out not to be available, and that’s when the trouble began. Simple Bike Store was slow to respond; several times we waited 2, 3, even up to 5 weeks for a reply, despite multiple reminders. After 5 weeks, we were even refused the option to call and speak to someone directly.

We suggested alternative bikes multiple times, but never received clear answers on pricing or delivery times. Excuses kept coming (it's Black Friday, it's Christmas, it's the only low season of the year, the boss is abroad, employees are ill), but no solutions. One week before our trip, we still had no confirmed bike or delivery date, and decided to cancel everything, including flights.

Even though the available bike was just sitting in their store (undelivered because the order was incomplete), we were told we couldn’t cancel without paying a €150 fee. After months of back-and-forth, they reduced it to €100, we were left with no other option than to take an incomplete order, with no use for the bike, for now.

Date of experience: March 01, 2025

If the Homepage shows, that the bike is in stock, the deliverytime can despite it around 8 weeks.
Its not possible to cancel the order.

Be carefull and have thorough look while you order.

Date of experience: June 09, 2025

Unfortunately they scam their customers when the opportunity arises. I placed an order for the incorrect bike which I immediately tried to cancel. They didn’t let me unless I placed a new order. They sent the bike many days after I tried cancelling again and again, ultimately charging me a ridiculous 166 euros for sending a package I wasn’t even able to accept due to a logistical error on their distributors side. Currently working with ECC to get my money back but the entire experience is horrible - total disregard for customer service and just interested in harvesting extra cash for nothing. They will come here and try to defend themselves but the fraudulent behaviour is common among other reviews. “Simple” bike store is not simple at all - avoid at all costs unless you want to roll the dice.

Date of experience: December 09, 2024