TPC - The Pro's Closet Reviews 250

I have purchased 3 bikes from online vendors. The TPC experience has been the worst experience by far. It started with their trade-in process; they offered $1,650.00 for my 2017 Synapse HI-MOD Di2 Hydro Disc.  It seemed fair, so I went through their process of shipping the bike to them, following their instructions.  shipped to me; it took 4 days to get to me. My purchased bike was packed beautifully, but that's as good as my experience with TPC got. They claim all their bikes are serviced by master bike mechanics. LOL. The SRAM AXS drive jumped in and out of gear between cogs 5 and 6; the hydro lines rattled so badly that it sounded like something was going to fall off the bike. I spent a few hours getting some foam behind the hydro lines and adjusting the shifting. TPC's response was that they can't control what happens during shipping. Again, LOL; it's wireless electronic shifting, and the only mechanical adjustments are high and low stops and the chain B adjustments. What the heck can shipping affect? Then, the salt in the wound: they refused to buy my trade-in and charged me $135.00 to send my bike back. What a shit show! I should have known better. Good lesson: don't waste your time with The Pro Closet; in my opinion, they have very unfair business processes and a bait-and-switch trade-in process.

Date of experience: April 30, 2025

I am writing to report multiple violations of Colorado state law and potentially fraudulent business practices by The Pro's Closet during their closure in October 2024.
Timeline of Events:

On September 19, 2024, I traded a bicycle for store credit at The Pro's Closet.
At the time of this transaction, the company failed to disclose their impending closure, violating the Colorado Gift Card Act (§ 6-1-722, C.R.S.), which requires disclosure of closure to gift card recipients within 30 days of closure.
The company subsequently announced an "End of Season" sale, which appears to have been a deliberate misrepresentation of their true financial situation.
After selling their premium inventory to cash buyers, they announced their insolvency and a "going out of business" sale, forcing store credit holders to make immediate purchases or forfeit their credit value.

Specific Violations:

Failure to disclose impending closure when accepting trade-in for store credit
Misrepresentation of business status through "End of Season" sale marketing
Product misrepresentation:

Advertised e-bike with 625wH battery but delivered with incompatible 500wH battery
Failed to include advertised charging equipment

Refusal to address product discrepancies, citing insolvency

Current Status:
The Pro's Closet has since reopened under new ownership, with previous management still in operational control. They continue to decline responsibility for these violations and have refused to rectify the situation.
This pattern of behavior suggests a calculated strategy to maximize profits while deliberately disadvantaging store credit holders. I am seeking appropriate resolution for these violations and misrepresentations.

Date of experience: October 14, 2024

Before purchasing must read cancel and refund policy.

Date of experience: September 19, 2024

Amount I was given on my trade in and customer service.

Date of experience: August 24, 2024

Bought a gravel bike - well over $3k. Seemed to ride ok, but over time there were a few non-critical issues. However months after the satisfaction period was over, I had to take it to my bike shop for tubeless repair and to my dismay I found it was sold as having tubeless tires, but one tire on it was not tubeless ready - hence why it spat out sealant non stop. They also found that the rear hub was for a mountain bike not gravel, and had been shimmed (technical stuff that I don't pretend to understand, but it was explained to me by a highly reputable bike repair shop). 6 weeks and several hundred dollars later, I have the right parts for this bike. Give Pros Closet quality checks, I don't know how this got through. I did not receive a quality bike matching the description but it was hard to tell in the first week of having it. Disappointed their image of being honest and "pros" didn't work out for me.

Update: TPC did reach out and make good on the additional costs I had to fix the bike which is appreciated.

Date of experience: August 09, 2024

Very welcoming environment with a personable and knowledgeable staff. Arielle, Mikayla and Ari were all genuinely interested in helping me find the right products to suit my needs. Highly recommended.

Date of experience: July 24, 2024

Bought a bike from you all. Paid first thing Monday morning. Was told it would ship out in 24 hours maybe sooner. Didn’t ship out until late Wednesday. Sat in a trailer on your lot for another day. When it finally started moving. I was told it would be delivered Friday. Signature required obviously. So I took off Friday to sign for it. Never came. Wasn’t notified until 10pm Friday it was not being delivered. Same thing Saturday. Says it was to be delivered by 2pm. Never was them it changed to by end of day. Finally arrived and I had left my wife home to sign for it. The driver came to the door. Said it was too big to unload and if we wanted it we would need to come get it off the truck. So my wife had to unload it and move it inside the house. I told you all this and was told you would refund the shipping since I had issues. I appreciated that. Well it’s been well over a week since that was supposed to happen. Never did. So I am a first time customer and will never shop here again and I will let my bike community know if my experience. Just so they are aware.

Date of experience: July 24, 2024

Fast shipping as promised, thanks!

Date of experience: July 24, 2024

Fast and reliable, the chat with customer experience was awesome. it was because my chat with the store rep that I decided to purchase that same day.

Date of experience: July 24, 2024

Used parts looked actually new. 👍

Date of experience: July 24, 2024

Incredibly helpful and friendly people that went well out of their way to answer all of my questions and assist me in getting the right items. Couldn’t recommend it more highly!

Date of experience: June 23, 2024

I received a wheelset that looks like a counterfeit: every single aspect of it is terrible even though the MRSP is around $1800.

Date of experience: June 22, 2024

Great Experience. Sold old bike and bought new one within 2 weeks. Seamless

Date of experience: May 11, 2024

Great deal on some nice light weight bling for my bikes!

Date of experience: May 24, 2024

I bought a nice road bike at a very good price, received a fair price for the bike I traded in, and received helpful and friendly service. The process was easy and efficient.

Date of experience: May 23, 2024

Great selection, knowledge staff, incredibly trustworthy!

Date of experience: May 23, 2024

Ari has excellent knowledge of bike, components, and fit. I found a great road cycle and got everything I needed.

Date of experience: May 23, 2024

The customer service and follow up at TheProsCloset was absolutely fantastic! I highly recommend!

Date of experience: May 22, 2024

Exactly the hard-to-find part that I needed. Shimano SC-MT800 System Information Display, as part of my DI-2 system upgrade.

Date of experience: November 23, 2023

Quick to ship. Well packaged and tracking.

Date of experience: May 13, 2024