Verified
Love the bike, shipped appropriately. FedEx never did update tracking. I also ordered a couple of accessories along with my bicycle but they did not arrive with the bicycle. When I contacted up way th... See more
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Verified
What I found was a company that followed through with all my correspondence from initial contact through the purchase and delivery. I was more than happy with the bicycle and the entire process. I bo... See more
Company replied
Verified
Got a great deal then the bike arrived quickly. Unfortunately the front rotor was bent in the shipping process. Fortunately upway’s customer service was super helpful and all we had to do was take it... See more
Verified
Great Customer service! Immediate and genuine email responses addressing all questions and warranty details. I had a small issue that needed repaired from bike shift during shipping- they said go... See more
Company replied
Company details
- #2 of 2 best companies in Used Bicycle Shop
Written by the company
At Upway, we are offering a large selection of affordable and professionally reconditioned e-bikes.
Contact info
United States
- support@upway.shop
- upway.shop
4.6
Excellent
14K reviews
Replied to 89% of negative reviews
Typically replies within 1 week
Came as Advertised
Received my Gazelle Medeo and am impressed by how easy the buying process was. The bike was packeged well and came exactly as advertised. Easy to finish putting it together. Extremely happy with it. Rides great.
Date of experience: July 02, 2025
Verified
Verified
If you are looking for a e-bike, this is the place.
It was a great experience because all the inventory and range of prices they have. It was easy to place the order and I got my bicycle super fast and ready to ride literally.
Date of experience: June 12, 2025
Verified
Got a great deal then the bike arrived…
Got a great deal then the bike arrived quickly. Unfortunately the front rotor was bent in the shipping process. Fortunately upway’s customer service was super helpful and all we had to do was take it to a bike shop and Upway reimbursed us for the repair. The bike is working great now.
Date of experience: May 27, 2025
Verified
5 star customer service
5 star on replying to my questions!
5 star item descriptions
Date of experience: June 13, 2025
Verified
Very good service
Very good service good people I tell everyone about your business
Date of experience: June 13, 2025
Verified
Good experience purchasing
Good experience purchasing, fast shipping time and great packaging
Date of experience: June 13, 2025
Verified
Do not trust them
Payment was significantly delayed.
They had my bike for sale before they paid me. If I hadn't reached out its likely I wouldn't have gotten paid.
Date of experience: June 13, 2025
Verified
Never sold a bike on line
Never sold a bike on line , it was a great experience with Upway !!
Date of experience: June 12, 2025
Verified
Vlotte service
Vlotte service, value for money en aangenaam contact met de medewerkers! Top!
Date of experience: June 11, 2025
Verified
The best pricing and way to buy a bike!
The Upway customer service team was excellent, answering questions and confirming components pre-purchase. My Specialized Levo arrived as scheduled. Assembly was without any issues. An overall great experience.
Date of experience: June 12, 2025
Verified
Best protection packaging for shipping bicycles!
Great price and product protection for shipping, not a scratch! Would buy again and highly recommended. Thank you for your service.
Jesse
Corona, Ca.
Date of experience: May 28, 2025
Verified
Bike only worked to 2 rides
Bike only worked to 2 rides. Needs a new shim. Very disappointed I purchased a bike that is not operable.
Date of experience: June 05, 2025
Upway provided an offer to buy my…
Upway provided an offer to buy my e-bike. The offer was low, but we would rather it go to someone who can use it. We accepted and chose to go with their box for shipping, with a refundable $50 deposit. The box arrived and is way too small for the bike they offered to buy (which is a trike). Now we are stuck trying to find another way to do this & get the box back to them. Not paying for a box we can't use. All they sent me were the proper dimensions for their bike box, why didn't they inform us it would be too small?
Date of experience: July 03, 2025
I found the website to be very user…
I found the website to be very user friendly, it came up on my google feed and within a half hour I had purchased the exact bike I had been wanting, but couldn’t afford new. Bike arrived in perfect condition and was so well packaged. I am thrilled with it and have recommended to friends to shop on Upway
Date of experience: May 07, 2025
Verified
A Great Company!
Bike came very well protected and wrapped and was exactly as advertised. A great company!
Date of experience: June 04, 2025
Verified
I couldn’t be happier with the Niner…
I couldn’t be happier with the Niner RIP e9 that I purchased. The bike was packaged perfectly for an easy assembly and arrived within a week. It literally took like 15 minutes to put together. Erik was also a huge help!!! I will definitely do business with Upway again!!!
Date of experience: June 11, 2025
Verified
Great bike but heavy. Tmy return issue though it…
They resolved my return issue though it took several emails. The bike is beautiful and in great condition and truly a bargain but it is just too heavy for me.
Date of experience: June 04, 2025
Verified
Price was just right
Price was just right , fast shipping, item was just as described, the packaging was Awsome!
Date of experience: June 11, 2025
Verified
Was great
Was great. Quicknbuy, good communication, easy pick up. Great!
Date of experience: June 11, 2025
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