In my experience with the I fish store, the fish always come to me healthy and active. They also do a great job packing them for the trip to their new home. 

I’ ve  ordered from Italy and all fish arrived extremely healthy and all were alive and especially they were the same as displayed in the images !! No surprises just like the picture the same has arrived ! They called me before dispatching my order and gave me some advices about the fish I ordered and when I was ready they dispatched the order and it arrived to Italy in less than 48h!! I’ve ordered fish from other stores here in Italy and No other store can compare to Masterfish ! They were precise and very professional! Everyrhing as depicted !!

I've received too many dead bugs from this vendor, and they like to argue fault and don't take ownership for their mistakes. I had order pinhead and 1/2 inch crickets. The 1/2 inch were too big, and the pinheads were too small, so I placed another order for 1/4 inch crickets, and they arrived the same size as the pinhead crickets. Customer service refuses to acknowledge this error and says they are correctly sized, when they are not and refuse to refund me for the item or the shipping for the dead insects arrived. If this is how they treat their customers, I cannot imagine how they treat their animals.

As others have said, the phone was not answered when I tried numerous times to ring Pro Shrimp for urgent help upon receiving a shrimp with what I thought looked like fungus. So I emailed, and received one reply asking for photos (which I sent) but offering no advice about what to do, then, no response after that and my subsequent emails were ignored. The shrimp died, and I am still very worried about my existing colony that the new shrimp were introduced into. I wanted to support a local business, and have used Pro Shrimp before, but I won’t be shopping here again. I received a refund via PayPal but I still stand to potentially lose much more if my existing shrimp colony get sick. 

Just avoid.
Purchased a Red Sea 200G2 MAX in December 2023, and have had ongoing issues with the skimmer badly performing.
This has lead to thousands of dollars of livestock loss due to lack of nutrient export.
Complete lack of support pushing Red Sea to help me out with an obvious ongoing issue (the skimmer motor does not remain consistent which has lead to overflowing and damage to other equipment)
Very happy to promote me buying the system, but failure to provide me with proof of purchase, failure to inform me of the need to register the tank with Red Sea.
Trying to say that I need to purchase alternative equipment while I wait for an indeterminate amount of time while Red Sea do testing (this will be a minimum of a week + whatever time to replace parts)
Go elsewhere.


Update: I posted a question about this on the official Red Sea Owners Group on Facebook, and my post was deleted and I was banned.
I posted a negative review on Red Sea's page and that also has been disallowed.  They do not have a single review of less than 3 stars on their page, which probably tells you all you need to know 
Absolutely scummy company.   Avoid

Absolutely horrible and atrocious company! I ordered discus fish from them. I received one fish, that's it. No assorted pack like advertised. Absolutely terrible condition and dead within their 4 hour window. The fins on the fish were damaged and looked as if it had been attacked prior to shipping. The package was not labeled life fish or anything of the sort. The condition of the fish was upsetting and frustrating, especially given that they are not cheap fish at all. There is no way to contact these people except by email, which good luck getting a response. I wish I had seen reviews prior to trying this company. Do yourself a favor and do not use these folks at all. You will receive dead fish.

Almost all of the fish came dead. Will charge again to reship, Never will I use them again. For Anything !

I placed an order, and when I went to pick it up, they couldn't find it. I gave them their printout and was informed that they couldn't put the order in today.
Why have a system for pickup with in-house supplies, a customer with cash, and no one to do the work? The gal at the front desk could easily facilitate this. 

Ordered 50 Live River Shrimps with next business day delivery — received them within 24 hours in excellent packaging. All shrimps arrived alive, healthy, and very active. Super impressed with the quality and service. Will definitely order again in the future!

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Recently reviewed companies

The iFISH Store

MASTERFISCH

Josh's Frogs

Pro Shrimp

Red Sea

AZGardens

aquaticarts.com

Akvarieboden

Bulkreefsupply.com

Angelfishaquatics

Newest companies

snakesatsunset.com

Red Sea

Sewatec

Saltwatertank

nmsaquatics.com

AquariumDepot

Artistic Oceans

Nicer Reefs

MASTERFISCH

fishkeepingworld.com

Related categories

Animal Feed Store

Aquarium Shop

Bird Shop

Goldfish Store

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