Josh's Frogs Reviews 42

I've received too many dead bugs from this vendor, and they like to argue fault and don't take ownership for their mistakes. I had order pinhead and 1/2 inch crickets. The 1/2 inch were too big, and the pinheads were too small, so I placed another order for 1/4 inch crickets, and they arrived the same size as the pinhead crickets. Customer service refuses to acknowledge this error and says they are correctly sized, when they are not and refuse to refund me for the item or the shipping for the dead insects arrived. If this is how they treat their customers, I cannot imagine how they treat their animals.

Date of experience: June 10, 2025

Worst experience. I got handed a box with dead bugs, HALF of a culture kit? Like what? Literally HALF OF THE PIECES OF THE KIT MISSING. Missing a plant, the ones that did arrive look like they’ve been walked on and don’t look like they’ll even survive. Wtf did I pay you guys $200+ for?? Empty containers? A bucket with no lid? Dead plants? Dead bugs? wtf kid of business are you running. Scammy at the very least. Buyer beware.

Date of experience: June 09, 2025

I do not recommend buying live feeders from Josh's Frogs, especially crickets. I placed my order on a Friday morning and requested for the package to be held at my local post office for pickup because of the hot weather. I emailed them before placing my order to make sure I did everything right for having it held for pickup. The cart page claimed that the crickets would be delivered by Wednesday or Thursday the following week. They didn't even end up shipping the order until the following Tuesday and for some reason they shipped via Ground even though I paid about $14 for shipping, so the crickets didn't arrive until Monday the following week. They were in transit for 6 days and by the time I got them, a large portion were dead. To make matters worse, the post office had trouble communicating with me about the status of my package because Josh's Frogs neglected to put my phone number on the outside of the package for the postal workers to call me. In my opinion, Josh's Frogs does not operate their live insect shipping very professionally. This was the third time I've received a shipment from them with a significant portion the insects DOA. All of that being said, I have had great experiences buying dry goods and plants from Josh Frogs and would enthusiastically recommend them for that. And their customer service is very prompt with correcting issues. However, while their live arrival guarantee is great and all, it's not worth it to me to reach out to them for a $3 partial refund when the greater issue is that my animals still need to be fed and I have a migraine from the stress of driving and calling around all day to figure out what is going on with my package. I personally do not find the hassle of their live insect shipping worth it, especially when there are other insect sellers online who handle it much better.

Date of experience: June 09, 2025

While I did have an issue with my order, the customer service was elite. They were quick to reply and to make things right. While I don't anticipate needing their products in the future, I would consider trying them again if needed.

Date of experience: April 09, 2025

I’ve never personally ordered frogs from there, but I do purchase feeders from them for my bearded dragon. Or at least I used to until this past week. I originally ordered 100 superworms and 25 silk worms. The container of silk worms was completely empty, and the container of superworms only had 30 worms that were alive(if you even want to call it that) and the rest were rotting at the bottom of the container. I will say the customer service lady was kind in trying to make things right. She refunded me for the silk worms since they were out of stock of them. She did send me out a new container of superworms that arrived today. Not one of them were alive, and the container looked and smelled worse than the previous one. I used to order my feeders from them all the time during the years of 2022-2023, until I started buying them from a new local supplier. My local supplier was out of what I needed so I decided to go through Josh’s frogs this time. I’m not sure what changed from then to now, but I have never been more disappointed. Their quality control is non existent, because I don’t understand how they can ship an empty container of 25 silk worms and not see that it’s empty, and with the superworms, you can clearly tell they were all rotting throughout the container.

Date of experience: March 15, 2025

I had a slight issue with my order and I kindly expressed my concerns and their staff accompanied by their guarantee, everything was resolved same day!!! just placed 2 more orders for 1/2" (500) crickets for a juvenile bearded dragon measuring 8-3/4"as well as 1/8" (500) crickets for a tiny baby that I believe my local pet store received too young to sale but put him in the tank with bearded dragons that were double his size... He is so tiny he has to have small crickets to be able to swallow them! Thanks to Josh's they offer the size I need and I know if I have an issue with either order they will stand behind their policy!!! Thanks Josh's frog's and all the staff that work hard to assist the reptile owners in need of live insects! Packages are a breeze to open unlike other online shops. I say shops because they don't even come close to being competitors!

Date of experience: February 24, 2025

The staff at Josh's Frogs know what they're doing!

I've made several purchases over the years. I've met some of their friendly staff at local reptile shows as well. I've always been impressed with their knowledge and professionalism. Keep up the awesome work:)

Date of experience: February 22, 2025

Great for anything that's not alive but is an absolute gamble with anything live. I've order springtails and plants which have arrived dead or dying with some success in healthy arrivals. Recommend buying anything that isn't alive from here

Date of experience: January 27, 2025

I had an issue with my silkworm order and delivery and I contacted them and they responded immediately ! I’m very pleased to say I would recommend them and continue to order from josh frogs. Thank you to Rebeca and Shyela for your help and support. Rocky said thank you he’s a happy chameleon

Date of experience: February 04, 2025

I had a package get lost in the mail. They were quick to respond, and sent another package with 2 day shipping free of charge. Great customer service, and will definitely be using them again.

Date of experience: December 14, 2024

Waited 6 months to get albino tree frogs in stock, and when they finally got them in stock. I ordered one for $180 delivered. They sent a tiny frog that was very unhealthy. It died 3 days after. Messaged support with zero help.

Date of experience: October 01, 2024

I placed my order, got a good price and it was sent when the weather was nice. It arrived alive and well! Thanks!

Date of experience: October 19, 2024

Ordered crickets for the first time and I and my reptiles are extremely satisfied!

I ordered the 500ct of large and all are alive and well in a secure box.

It even came with a 50% coupon for DoorDash.

Date of experience: September 30, 2024

Never received my order. First time order support was no help. I won’t be buying from this sorts again and will be sure to spread the word

Date of experience: September 08, 2024

Bought 50 blue bottle fly spikes and 250 house fly spikes. The bottle flies never hatched, and the house flies were packed so tightly they were crushed. Josh’s Frogs was willing to send a replacement with very few questions asked. Will come back and update if the replacement is also no good.

Date of experience: September 05, 2024

I purchased a Brachypelma Smithi from Josh's Frog and they shipped out for next day shipping. Got a message from the shipping company they had a delay and would be delayed until the following day. I was worried it may arrive dead, but when I got my package my Brachypelma Smithi was very much alive and much better looking then I expected. I give the shipping department high marks on there packing, they did an excellent job with it or my order would have been dead. I highly recommend Josh's Frog's. Excellent job in selection, packing, and shipping.

Date of experience: September 05, 2024

Received my order quickly, but received Dubia Roaches that were way smaller than were ordered. Originally received a reply from their customer service to send pictures to verify before they reship them, but then I never got any replies or notifications since. Have tried to contact them a few more times, but nothing since.

Date of experience: September 04, 2024

Ordered blue bottle spikes that arrived dead from the heat. They responded very quickly and reshipped free of charge. The second time they arrived well packaged and alive! Thank you for your impeccable customer service!

Date of experience: August 07, 2024

I have used them several times now for food and also live frogs and lizards. All have been live healthy and soon became active after acclimation. I will continue to support them as long as they stay ethical and are care for the creatures! Thank you guys for all that you do to ensure happiness and safety of the animals!

Date of experience: July 17, 2024

The bad - I've ordered about thirteen times from Josh's Frogs. In all but two cases, I had to request a replacement due to crushed and dead insects. In once case, the replacement super worms arrived crushed and I needed a second replacement. Most of the issues are related to poor packing and quality control. They ship many of their insects in mesh bags, which end up getting crushed during packing or shipping. In several cases it appears they poured crickets into the box, and then forced egg crates on top of them, smashing the crickets. I was very frustrated a few times when I received containers of mealworms with all of them dead and black. Somebody had to look at them when they were being packed, and sent them anyway. I've had house fly pupa arrive with dozens of live flies in the container. Far too many for my reptiles to eat at once. Lastly, I've run into problems with their websites. They have an old website (joshsfrogs.com) and a new website (new.joshsfrogs.com). You can order on both sites, but the I've had problems ordering on the old site when I accidently landed on it.

The good - Their customer service was good, and replacements for dead insects were always shipped the next business day. This is why I gave two stars instead of one. In cold weather, the boxes are lined with thick insulation, with heat packs included. Though I often received crushed and dead insects, I never received any that were frozen. This is important when ordering during winter in Wyoming. When they shipped insects in plastic containers, I think they always arrived in good shape. As they warn on their website, the 32 oz springtail culture arrived with no visible live or dead springtails. After about ten days, eggs started hatching, leaving me with a good culture.

I'd rate them higher if they can fix their quality control and shipping issues.

Date of experience: March 29, 2024