Brought mats from November to January.   The smaller mats are fine.  But the larger (what they call runners) fall apart when you wash them. Call the Company in February and was first told that the mats I was sent were old ones and that they would ck on it and email me back after a week and a half I had to email them again and was told to send me my information. They finally emailed me to say that I was past their return policy. WHAT?!  So they send you old mats and then don’t stand behind them.  

Ordered dog bed, money taken from credit card, no freight details received thus far, and no response from two enquiries to their support email address. Either a scam website or they're simply poor business operators. Wish we'd purchased locally. Avoid this business!

Our pup is one happy girl!  She loves her toys!  We love being able to have a little input as to what she gets, and especially love being able to get the extra toys instead of treats.  Bully is great for our super chewer!!!

I haven’t had to use the pet insurance yet (thankfully) so can only review the purchasing a policy.
It was very simple to get a quote, a bit more straightforward than some other companies, and the quote price was less expensive than others too, I would have given 5 stars, except for since I took the policy out, received all policy documents via email, I have been bombarded by emails saying ‘we’ve saved your quote’ , I’ve actually now got my policy, received email documents, no need to keep going on about quotes. Otherwise 4 stars ?? 

At first I thought your website was good. I found what I wanted, and placed the order. I received a verification notice with order number after I completed the order. The next day I received an update from you saying that my order was not completed. I clicked on the link send me back to my order and submitted it again. That part of the process was nice. But then without a notification of it being shipped I received two orders instead of the one. Both receipts from both packages had the dates from when I placed them. I did not want two Red Claw Crabs. But I got two, because of the notification I got saying that the first order was not completed, even though it obviously was. Receiving the notification and no IP on when I was going to receive the delivery I'M NOT HAPPY WITH AT All.


Box arrived opened and crushed.  Ice packs completely gone,  condensation left everything in box damp, fresh food was not cold or even cool, some of the food was with the dry food..... it happened to the first box,  too. I didn't report that as I thought it might have just been a fluke.  Membership canceled. 

The dog art  is the best they do good work

For anyone wondering whether to join trusted housesitters - just do it! Just spent 6 weeks in France on two sits. This gave us a unique opportunity to live in 2 villages, explore the countryside and not have the hassle of moving every few days. This is an awesome economical way to travel and really enjoy slow travel. 

I love the teeth cleaning powder I ordered. Shared some with family who have big dogs too.

I have always had good service. I like the product and so do my 3 spoiled cats??

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