Verified
My 5 year old shih tzu has allergies and always licks his paws. We’ve been giving him the Allergy and Immune chews for the past 2 months now and we’ve actually noticed that he has been licking his paw... See more
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My first subscription had issues .. it somehow got lost .. Never received shipment had to order another jar just to start over ..my pups went without to long and had to start new .... now my subscri... See more
Company replied
The ProBright did a great job with my 14 year old Shorkie’s breath. His teeth are noticeably cleaner in front. The back ones are unfortunately too far gone and need professional attention. But the pow... See more
Company replied
Verified
I absolutely love the way they check up on my dogs it really adds a nice Personal Touch. My dogs are enjoying the salmon bites right now and when they hear the package opening they both run over to s... See more
Company replied
Company details
- #58 of 72 best companies in Pet Store
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
One World Trade Center, 85th Floor, 10007, New York, United States
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
4.0
Great
12K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Fast and great service
Fast and great service. Helpful product for my dogs dental health.
Date of experience: July 06, 2025
Verified
Sushi and his allergies
My 5 year old shih tzu has allergies and always licks his paws. We’ve been giving him the Allergy and Immune chews for the past 2 months now and we’ve actually noticed that he has been licking his paws less and less. It’s been such a relief that this product actually works because we’ve used quite a few other products from different companies and none of them have helped Sushi like this one.
Date of experience: July 03, 2025
Probiotic chews…
We’ve now had our dog on the probiotic chews for years. Her digestion is much better and she doesn’t get sick like she used to. I highly recommend these chews!
Date of experience: July 06, 2025
May use AI-assist with repliesRead more
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Verified
Its been superior quality safe care for…
Its been superior quality safe care for your loving pups.... I love their products,hopefully it becomes more affordable and sustainable.
Date of experience: July 04, 2025
Reply from PetLab Co.
Hi PJ,
We're happy to hear that our products provide superior care for your pups! We appreciate your feedback and hope to make them more accessible in the future.
Best regards,
PetLab Co.
Verified
Great products
The Petlab company seems to have some really great products. So far I've bought 3 things for my fur babies. They absolutely love the freeze dried beef liver bites. And they eat the salmon treats too.
So far everything I've purchased they love. This company also seems to really care about pets. Keep up the great job!!
Date of experience: July 06, 2025
Reply from PetLab Co.
Hi Angela,
We're happy to hear your fur babies enjoy the beef liver and salmon treats! It's great knowing everything purchased has been a hit. We appreciate your kind words; ensuring pets are cared for is important to us.
Best regards,
PetLab Co.
My 2 doodles often scratch and have…
My 2 doodles often scratch and have allergy problems. The different products help them to itch less and their gut and digestion work better. They love the flavor and I like the ingredients which are organic.
Date of experience: July 17, 2024
Reply from PetLab Co.
Hi there! :) We're happy to hear that our products have helped your doodles with their allergies, scratching, and digestion! It's great they love the flavor and that you appreciate the organic ingredients. Thanks for your positive feedback.
Best regards,
PetLab Co.
They check in to see how the pet is…
They check in to see how the pet is doing to see if anything needs to be updated or changed
Date of experience: June 11, 2025
Reply from PetLab Co.
Hi RaeAnn,
We appreciate you pointing out that we proactively monitor pet well-being and adapt care as needed. It means a lot to us that you value our attention to detail.
Best regards,
PetLab Co.
Verified
Trusted brand even recommended by my…
Trusted brand even recommended by my vet! Phenomenal customer service and a great product that has kept my doggos allergies at bay!
Date of experience: June 22, 2025
Reply from PetLab Co.
Hi Elizabeth! We're so glad to hear that our product has helped your dogs with their allergies! It's great to know your vet trusts our brand. We appreciate your kind words about our customer service.
Best regards,
PetLab Co.
Verified
Absolutely No Plaque!
My dog’s teeth have absolutely no plaque on them, after using this for 3 years. My vet was so impressed that she wanted to know what I was doing to keep my dog’s teeth so clean. Of course I told her about Pet Lab.
Date of experience: June 27, 2025
Reply from PetLab Co.
Hi Sheryl! We're happy to hear that our product has kept your dog's teeth so clean! It's wonderful your vet noticed the positive impact. Thank you for sharing your experience with us; we appreciate your feedback!
Best regards,
PetLab Co.
Verified
My dog has been taking PROBOTICS and…
My dog has been taking PROBOTICS and helps with his head shaking. He still licks his paws alot but I guess that's normal. My dog is 7 years old so he is getting to the age where he wants to just lay down.
Date of experience: June 02, 2025
Reply from PetLab Co.
Hi Wendy,
We're happy to hear that the Probiotic Chews are helping your dog! It's good to know that our product is making a positive impact. If you’re open to trying something else, you can always reach us at help@thepetlabco.com. Thanks for sharing!
All the best,
PetLab Co.
it works
The ProBright did a great job with my 14 year old Shorkie’s breath. His teeth are noticeably cleaner in front. The back ones are unfortunately too far gone and need professional attention. But the powder is keeping them from getting worse.
Date of experience: July 02, 2025
Reply from PetLab Co.
Hi Johanna,
We're happy to hear that the product has noticeably helped your Shorkie's dental hygiene! It's great to know that the ProBright is helping to maintain his teeth while you seek professional care for the back ones. Thank you for being a part of our journey and for your continued trust in our brand.
Kind regards,
PetLab Co.
My first subscription had issues .
My first subscription had issues .. it somehow got lost ..
Never received shipment had to order another jar just to start over ..my pups went without to long and had to start new .... now my subscription shipment won't happen for a month.
All because of a new debit card ..my payment got rejected...it's way to confusing to explain ...will send another review when everything starts working properly..right now it's frustrating and I'm out paying for an extra jar instead of my subscription of 2 ...I have high hopes about your product ...Just disappointed in your customer service...more later ...hope it gets better..at least I got the single jar and started my 2 special needs dogs on 1/2 pill each
Date of experience: June 26, 2025
Reply from PetLab Co.
Hi Carol,
We're sorry to hear about the issues you've encountered with your subscription and the confusion surrounding your order. We understand how frustrating this must be. To help us resolve this matter and investigate further, could you please provide your order ID? This will allow us to look into your account and ensure that everything is set up correctly moving forward.
All the best,
PetLab Co.
Verified
Our pup Hero loves the products
Our pup Hero loves the products! From treats to gut health our family has been pleased with everything! Customer service is excellent and we will continue to use these products for our guy!
Date of experience: June 26, 2025
Reply from PetLab Co.
Hi Suz,
Thank you so much for the kind words! We’re absolutely thrilled to hear that Hero is loving the products and that your family is happy with everything. 💙 It means a lot to know our customer service has made a positive impact, too. We're honored to be a part of Hero's routine and look forward to continuing this journey with you both!
Best regards,
PetLab Co.
Verified
The customer service is exceptional
The customer service is exceptional! They know your pet’s name and needs. They are super knowledgeable.
Date of experience: June 18, 2025
Reply from PetLab Co.
Hello Mari,
We appreciate your wonderful feedback! It's great to know our team's knowledge and personalized service met your pet's needs. Thank you for your support and for taking the time to share your feedback – it motivates us to continue raising the bar. 🐾
All the best,
PetLab Co.
Verified
Cosmo Loves It
Cosmo’s teeth have been we been cleaner and he loves his tasty healthy salmon treats!
Date of experience: July 03, 2025
Reply from PetLab Co.
Hello Matt,
We're happy to hear that Cosmo enjoys the Salmon bites and that they're beneficial in keeping his teeth clean! Thank you for sharing this positive feedback.
All the best,
PetLab Co.
Verified
Be patient, it does work!
I have noticed a change in our dogs' allergy conditions.
Date of experience: June 26, 2025
Reply from PetLab Co.
Hi Brenda,
We’re delighted to learn that our product is living up to your expectations! Thank you for sharing your feedback; it truly means a great deal to us!
Best regards,
PetLab Co.
Verified
7 yr old service dog Remington
My 7 year old service dog Remington has used the ProBright Advanced Dog Dental powder for over 6 months along with the Prebiotics Dental Sticks. What a remarkable job the products did. His breath is fresher smelling and his teeth look so much cleaner. I sprinkle the powder on his food and he loves it. I would highly recommend to my family and friends.
Date of experience: June 30, 2025
Reply from PetLab Co.
Hi Carol,
We're so glad to hear the ProBright Advanced and Prebiotic Dental Sticks have worked so well for Remington! It's wonderful that you're seeing positive changes in his breath and teeth. We appreciate you recommending our products!
Best regards,
PetLab Co.
Verified
Container recycling.
My pets seem to be doing well on the supplements I have them on and the orders show up in a timely way. I do wish that they were not packaged in the plastic containers. I don't like throwing them away but can't seem to find uses for all of them. If there is another package option I would like to know about it.
Date of experience: June 25, 2025
Reply from PetLab Co.
Hi Laura,
Thank you so much for your feedback! We're really glad to hear that your pets are doing well on the supplements and that your orders have been arriving on time—that’s wonderful news.
We also truly appreciate you sharing your thoughts about the packaging. We understand your concern about the plastic containers. Feedback like yours is incredibly valuable as we continue to explore more sustainable solutions for the future.
Best regards,
PetLab Co.
Verified
Great results.
Our dogs did not need a teeth cleaning until they were 9 years old!
Date of experience: June 24, 2025
Reply from PetLab Co.
Hi Susan,
We're happy to hear that your dogs maintained such great dental health for so long! Thanks for sharing this positive experience with our product.
Kind regards,
PetLab Co.
Verified
Like the product and its easy to manage…
Like the product and its easy to manage my account
Date of experience: June 25, 2025
Reply from PetLab Co.
Hi Ellen,
We appreciate your positive feedback! We're happy to hear that you like the product and find it easy to manage your account. It’s our privilege to offer such convenience for you and your pup.
All the best,
PetLab Co.
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