Verified
Jenny was absolutely phenomenal. She was courteous, friendly and very professional. She quickly resolved the purpose of my call and advised me of the process to follow. As a business owner and sales m... See more
Company replied
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Verified
My husband and I will be celebrating our 25th anniversary (and becoming empty nesters this fall). The tour to SE Asia that we wanted was full but Annyi assisted us by contacting the tour company and a... See more
Company replied
Verified
We have not gone on our trip yet, just booked and hope all goes well. The 5 stars I gave on my review is based on the service they have provided so far - answering questions and best of all calling m... See more
Company replied
Verified
I’m a senior who needed a bit of hand-holding and reassurance in the process of changing my departure airport for a trip coming up in September. Both JENNY and WILL were so responsive and also patie... See more
Company replied
Company details
- #14 of 39 best companies in Travel Aggregator
- #23 of 47 best companies in Flights Search Site
- #4 of 10 best companies in Hotel
About TripToGo
Written by the company
Who We Are
Become a TripToGo Member
Earn Referral Points
TripToGo is an exclusive membership platform that leverages cutting-edge technology to simplify and demystify vacation planning. With more than 30 years of industry expertise and unparalleled connections, we deliver unforgettable experiences in any destination. Our greatest joy is crafting once-in-a-lifetime journeys for our discerning members.
Our MissionBecause we believe that travel should be accessible to everyone, from beginners to seasoned planners, our mission is to make every vacation as effortless and stress-free as possible.
Our Vision
We are dedicated to revolutionizing the way travelers plan their trips and engage with the world.
Exceptional 24/7 Customer Care
24/7 Customer Care
We take exceptional care of our customers with a 24/7 care team, prompt remediation of issues, and a commitment to ensuring everything runs smoothly both for our suppliers and our customers. Delivering an enjoyable experience is our utmost priority.
Contact info
590 Madison Avenue 21st Floor, New York, United States
- 1 866-886-3998
- triptogo.com
Discover Your Next Trip | TripToGo
4.8
Excellent
349 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Verified
Everyone I spoke with was courteous and…
Everyone I spoke with was courteous and knowledgeable. They resolved my issues quickly.
Date of experience: July 04, 2025
Verified
Fast and friendly customer service
Great customer service with friendly assistance. Updating passport information and changing flight itineraries were done efficiently and courteously. Thanks!
Date of experience: July 04, 2025
Verified
Reply from TripToGo
Thank you so much for your feedback, Meikuei!
We’re absolutely delighted to hear that our communication was easy and our responses quick — making your planning smooth and stress-free is exactly what we aim for!
If you ever need anything else or have more questions as you get ready for your trip, don’t hesitate to reach out. We’re here and excited to help you every step of the way!
With kind regards,
The TripToGo Team
Verified
Solid representation of staff with honesty and trust
All of the company’s representatives work well individually and collectively and follows forth as each indicated, making trust a critical factor in my dealings with the company.
Date of experience: June 26, 2025
Reply from TripToGo
Thank you so much for your kind and thoughtful words, Walter!
We’re absolutely thrilled to hear that our team has earned your trust through consistent, reliable service — both individually and as a team! Knowing that our representatives made you feel supported and confident means the world to us. Providing a seamless, dependable experience is something we care deeply about, and it’s incredibly rewarding to know that it’s made a difference in your journey with us.
We’ll be sure to share your wonderful feedback with the entire team — they’ll be so happy to hear it! If there’s ever anything else we can do to assist, please don’t hesitate to reach out. We’re here for you every step of the way and can’t wait to help make your trip truly unforgettable!
With best wishes,
The TripToGo Team
Verified
Jenny was absolutely phenomenal
Jenny was absolutely phenomenal. She was courteous, friendly and very professional. She quickly resolved the purpose of my call and advised me of the process to follow. As a business owner and sales manager, she is someone that I would cherish and do whatever it took to keep her on my team!!
Date of experience: July 03, 2025
Reply from TripToGo
Thank you so much for the incredible review, Richard!
We’re absolutely thrilled to hear that Jenny made such a phenomenal impression! Her courteous, friendly, and professional approach truly reflects the service we strive to deliver every day. Knowing that, as a business owner and sales manager, you’d consider her an all-star on your own team means the world to us!
We’re lucky to have Jenny on board and will be sure to pass along your kind words — they’ll absolutely make her day.
Thanks again for choosing TripToGo, and we look forward to helping you with many more amazing journeys ahead!
Warmest regards,
The TripToGo Team
Verified
understood the requirement and helped…
understood the requirement and helped out
Date of experience: July 03, 2025
Reply from TripToGo
Thank you so much for your review, Srini!
We're so glad to hear that our team understood your needs and was able to assist you effectively. Providing clear, helpful support is what we’re all about at TripToGo, and it’s wonderful to know we delivered that for you!
If there’s anything else you need as you prepare for your trip, don’t hesitate to reach out. We’re always here to help make your travel experience smooth and enjoyable.
Best regards,
The TripToGo Team
Verified
Very quick response to questions and…
Very quick response to questions and friendly staff
Date of experience: July 03, 2025
Reply from TripToGo
Thank you so much for your kind words, Miodrag!
We’re so glad to hear that you had a positive experience with our team! Providing quick, helpful responses and warm, friendly service is exactly what we strive for, so it’s wonderful to know we hit the mark for you.
If you have any more questions or need assistance as you plan your trip, we’re just a message or call away. We can’t wait to help you create an amazing travel experience with TripToGo!
With heartfelt thanks,
The TripToGo Team
Verified
The whole deal
The chat service was good and email chat was good and fast answers and the representative Patricia was polite, kind and very readily with answers. Haven’t decided on the trip to the Greece islands yet but it’s sounding like I’m ready to book my reservations and cancel my cruise
Date of experience: July 03, 2025
Reply from TripToGo
Thank you so much for your wonderful review, Steve!
We’re thrilled to hear that you had a great experience with our chat and email support, and that Patricia was able to assist you with such kindness, promptness, and professionalism. She's truly a gem on our team, and we’ll be sure to pass along your kind words!
Greece is such a magical destination, and we’d be absolutely delighted to help you plan an unforgettable adventure there — whenever you're ready. If you do decide to trade your cruise for an island-hopping journey, we’ll make sure every detail is smooth and exciting from start to finish.
Looking forward to helping you book that dream getaway!
All the best,
The TripToGo Team
Verified
The online chat agent was super helpful…
The online chat agent was super helpful and patient in answering all my questions.
Date of experience: July 02, 2025
Reply from TripToGo
Thank you so much for your kind review, Jeff!
We’re absolutely delighted to hear that our online chat agent was able to assist you with patience and care. Answering your questions thoroughly and making sure you feel confident every step of the way is exactly what we aim for!
If there’s anything else you need as you continue planning your trip, we’re always here to help. We look forward to being part of your next exciting travel adventure with TripToGo!
With kind regards,
The TripToGo Team
Verified
Very good pre-trip experience
We have not gone on our trip yet, just booked and hope all goes well. The 5 stars I gave on my review is based on the service they have provided so far - answering questions and best of all calling me to confirm the booking after full payment was made and mapping out what we should expect at least a couple of weeks before the trip … no other tour company has done this and we have taken quite a few !
Date of experience: June 25, 2025
Reply from TripToGo
Thank you so much for the glowing 5-star review, Anita — even before your trip has begun!
We’re absolutely delighted to hear that our team’s service has already made a positive impression, especially with the follow-up call and the extra guidance on what to expect. We know how important it is to feel informed and reassured when planning a big adventure, and we're honored to stand out from other tour companies you've traveled with in the past!
Your journey is just around the corner, and we’re here every step of the way to make sure it’s smooth, exciting, and unforgettable. If any questions come up before you depart, don’t hesitate to reach out — we’re always happy to help.
We can’t wait to hear how everything goes once you return!
With our deepest thanks,
The TripToGo Team
Verified
Patricia was amazingly helpful
Patricia was amazingly helpful. She really helped me make my decision.
Date of experience: July 02, 2025
Reply from TripToGo
Thank you so much for your wonderful feedback, Rhonda!
We’re thrilled to hear that Patricia was able to make such a positive impact on your experience. Her dedication to helping travelers feel confident and supported is exactly what we strive for at TripToGo. We're so glad she helped you make your decision with ease!
If there’s anything else you need as you get ready for your trip, don’t hesitate to reach out. We’re here for you every step of the way and can’t wait to help you make amazing travel memories!
With warm appreciation,
The TripToGo Team
Verified
informative and friendly
Date of experience: July 02, 2025
Reply from TripToGo
Thank you so much for your kind words, Maria!
We’re delighted to hear that you found our service both informative and friendly — that’s exactly the experience we aim to provide! If you have any more questions or need assistance with your travel plans, we’re always just a message or call away.
We look forward to helping you plan your next unforgettable adventure with TripToGo!
Warm wishes,
The TripToGo Team
Verified
Was great the agent was very nice
Date of experience: June 30, 2025
Reply from TripToGo
Thank you so much for your kind words, Victoria!
We’re so glad to hear that you had a great experience and that our agent made a positive impression. Providing warm and helpful service is what we strive for, and your feedback means a lot to us!
We look forward to helping you plan your next adventure with TripToGo!
Best regards,
The TripToGo Team
Verified
Great customer service
Unfortunately, we had to cancel our trip. Trip To Go was very nice and took care of the situation immediately.
Date of experience: June 23, 2025
Reply from TripToGo
Thank you so much for your kind words, Rebecca!
While we’re truly sorry to hear that you had to cancel your trip, we’re glad our team could make the process as smooth and stress-free as possible. At TripToGo, we understand that plans can change, and we’re always here to support you with care and efficiency when they do.
We hope to have the opportunity to assist you again in the future — whether it’s rebooking this adventure or planning a brand new one when the time is right.
Wishing you all the best,
The TripToGo Team
Verified
Excellent customer service, very responsive!
I’m a senior who needed a bit of hand-holding and reassurance in the process of changing my departure airport for a trip coming up in September.
Both JENNY and WILL were so responsive and also patient with their help. Jenny even included screen shots of flight schedules in her email as well as very important info regarding a scheduling issue on catching our return flight from Casablanca. Wonderful customer service!
Date of experience: June 30, 2025
Reply from TripToGo
Thank you so much for your kind and thoughtful review, Vicki!
We’re absolutely delighted to hear that Jenny and Will provided the support, patience, and reassurance you needed while making changes to your upcoming trip. Traveling—especially when modifying plans—can sometimes feel overwhelming, so we’re thrilled they could make the process smoother and more comfortable for you.
Jenny will be especially happy to know that her attention to detail and the extra effort with the flight screenshots and return scheduling information made a positive difference. At TripToGo, we believe in going the extra mile to ensure our travelers feel confident and cared for every step of the way.
We’re so grateful you chose to travel with us, and we’re excited for your September adventure. If there’s anything else you need, we’re just a message or call away!
With our deepest thanks,
The TripToGo Team
Verified
Very helpful!
Date of experience: June 23, 2025
Reply from TripToGo
Thank you for the kind words, Maria!
We’re so happy to hear you found our team helpful — that’s exactly what we’re here for! If there’s anything else we can assist you with, we’re just a message or call away.
Looking forward to helping you plan your next great adventure with TripToGo!
Warm regards,
The TripToGo Team
Verified
Very accommodating and easy to work with
My husband and I will be celebrating our 25th anniversary (and becoming empty nesters this fall). The tour to SE Asia that we wanted was full but Annyi assisted us by contacting the tour company and adding two more spots for us. We are very excited about our trip!
Date of experience: June 30, 2025
Reply from TripToGo
Thank you so much for sharing this wonderful update, RB — and congratulations on both your 25th anniversary and entering a new chapter as empty nesters!
We’re absolutely thrilled that Annyi was able to help make your dream trip to Southeast Asia a reality by securing those last two spots. She’ll be so happy to know her efforts made a difference for such a meaningful occasion!
Milestone moments like these deserve unforgettable adventures, and we’re honored to be a part of your celebration. If there’s anything else you need along the way, our team is here to ensure your experience is as smooth and joyful as possible.
Wishing you an incredible journey filled with discovery, relaxation, and cherished memories together!
Warmest regards,
The TripToGo Team
Verified
Very responsive and Knowledgeable staff
The person(s) I worked with was pleasant, knowledgeable.
In addition all my calls were responded to promptly.
Date of experience: June 27, 2025
Reply from TripToGo
Thank you so much for your kind review, Olivia!
We’re thrilled to hear that you had a positive experience with our team. Providing friendly, knowledgeable service and prompt responses is something we truly take pride in, and we’re so glad we could meet your expectations!
If there’s anything more we can do to support your travel plans now or in the future, we’re just a message or call away.
With kind regards,
The TripToGo Team
Late Airline Info
The last minute booking of flights on the packages makes it hard to arrange connecting flights. They don't let you know your flight until 30-45 days before departure. That also makes it difficult to purchase extra legroom seats that are usually taken months in advance. I wish airline information was available upon booking the tours.
Date of experience: June 29, 2025
Reply from TripToGo
Hi Kevin,
Thank you so much for taking the time to share your feedback — we truly appreciate your honesty and thoughtful insight.
We completely understand how having flight details well in advance can make planning easier, especially when coordinating connecting flights or reserving extra legroom seats. The Value Airfare option, provided by our trusted flight partners, is designed to offer the best possible pricing by confirming flight details closer to departure — typically 30 to 45 days before your trip. This approach lets you secure your booking with a refundable deposit, giving you added flexibility while keeping the upfront cost lower until your final balance is due.
That said, if having flight details locked in at the time of booking is important to you, our Instant Ticket option may be a better fit. This option allows you to see your airline, flight times, and seat options upfront. While it’s non-refundable and slightly higher in price, it offers peace of mind and more control over your travel plans from the very start.
If you're considering switching to Instant Ticket for your current or future trip, our friendly travel experts are here for you anytime — just reach out via our 24/7 live chat or email, and we’ll be more than happy to assist!
Thanks again for your valuable feedback, Kevin. Insights like yours help us continue improving, and we look forward to helping you plan another smooth and unforgettable TripToGo adventure.
Warm regards,
The TripToGo Team
Verified
Turkiye-Egypt Adventure
The good customer services advise and recommendations booking these trip made my experience with TripToGo a great one
Date of experience: June 19, 2025
Reply from TripToGo
Thank you so much for your kind review, Maritza!
We’re absolutely delighted to hear that our customer service team’s advice and recommendations helped make your booking experience with TripToGo a great one! Providing helpful guidance and support is something we truly pride ourselves on, and it's wonderful to know we made a positive difference in your trip planning.
Your satisfaction means the world to us, and we’re so excited to be a part of your travel journey. If there's anything else we can do to make your experience even better, we’re always here for you.
Thanks again for choosing TripToGo — we look forward to helping you explore more amazing destinations in the future!
Warmest regards,
The TripToGo Team
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