I really wanted to love this product, but my experience was pretty disappointing. I tested the Ice Pod right away—just filled it with water to check for leaks and drained it. It turned out to be too small, and when I asked for an exchange, they said no.

On top of that, replacements for damaged items have taken forever to ship. Their marketing is solid, but customer service just isn’t where it should be. It left me feeling let down.

Absolutely horrifying experience with customer service. I’ve owned my scooter since December 2024 and already it stopped working. I had been emailing back and forth with customer service to ship out my scooter for a replacement when the representative informed me I would need to pay $70 for a shipping label. After expressing that that was very expensive for THEIR faulty product, and requested for them to waive the fee of the shipping label, they responded saying “absolutely not.” When I asked for a refund rather than a return and told them it was unacceptable, they replied and I quote “Not unacceptable at all it is our warrant policy, and YOU WILL NOT BE REFUNDED you're past the 14-day window.” 

When I asked for the shipping label, which I didn’t see in the original email, they replied “Its literally attached to the last email I sent. And again YOU WILL NOT BE GETTING A REFUND this is a return and exchange.” 

When I expressed they were being rude they replied “Not rude just straight forward (:” 

This is the most unbelievable and disrespectful experience I’ve had with a customer service representative. After submitting a complaint to the company about my experience, they weren’t willing to offer any sort of retribution for my issues. I will NEVER purchase from GOTRAX again. 

The company is doing great. It was just perfect. Fit with heavy duty material. Thank you so much.

The quality of the product is good, had problems with the estimations of the delivery but the package arrived safely without any damage. Will order again soon!

This combo is helping me solve my shin splits problemthat has been bothering me for years (literally, I'm not kidding).  After 4 months of use I no longer feel much pain in my shin right after running. I am very happy with it and thank Titan.

My order went missing thanks to Evri, why am I not surprised.

Very annoying as I wanted to use the products at the weekend. SIS customer service were very good and sent out a new order via next day delivery which turned up three day later.

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