I’ve had my Pod for almost a year now. It started to leak a little, so I reached out to customer service. They responded right away and sent me replacement parts. A different problem occurred 11 month... See more
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Ricardo answered my call promptly and made the entire experience simple and fast. I had many questions about every part of the system and available accessories and options. He answered every questi... See more
I submitted my issue on the Warranty form and got an email from Diana right away! I replied back to her with the image I put in the form just so she could connect what my issue was. As soon as I sent... See more
I bought the Universal Pod Chiller a few months ago from The Pod Company, based on the great reviews I've seen on here. The reviews are right. Excellent product, fast shipping & AMAZING customer ser... See more
Company details
- #42 of 78 best companies in Sporting Goods Store
- #6 of 30 best companies in Fitness Equipment Store
About The Pod Company
Written by the company
The inventors of the original #1 IcePod. We create products that makes health & wellness accessible to everyone, at an unbeatable price-to-value.
Our commitment to quality, innovation and our customer-centric approach, has put us in the forefront of a market now full of knockoffs (flattering, right). We can't wait to show the world what we are working on behind the scenes. Let's just say we're leading the change of this industry for the better.
Follow our journey on Instagram @icepodcompany
Our commitment to quality, innovation and our customer-centric approach, has put us in the forefront of a market now full of knockoffs (flattering, right). We can't wait to show the world what we are working on behind the scenes. Let's just say we're leading the change of this industry for the better.
Follow our journey on Instagram @icepodcompany
Contact info
202 N Great SW Pkwy, 75050, Grand Prairie, United States
- hello@podcompany.com
- podcompany.com
4.6
Excellent
2K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
Beware of their awful return policy…
Beware of their awful return policy before buying anything. They say you can return for a refund for “any reason”; however, you cannot do anything more than open the box and even then you also have to pay to send it back. So when you actually try their product and figure out you don’t like it, you cannot return it and are stuck with it. But when you contact them they will offer you discounts to buy more stuff to go along with the product you don’t want. Very disappointed.
Date of experience: July 06, 2025
Quickly made a decision and replaced my…
Quickly made a decision and replaced my broken pod. Im still a bit concerned on the lifetime Im going to get out of the pod but the company immediately replaced the damaged one.
Date of experience: July 03, 2025
Lighting fast resolution
I submitted my issue on the Warranty form and got an email from Diana right away! I replied back to her with the image I put in the form just so she could connect what my issue was. As soon as I sent the image, I got an order for replacement immediately! It was incredible and so fast.
Date of experience: July 02, 2025
I’ve had my Pod for almost a year now
I’ve had my Pod for almost a year now. It started to leak a little, so I reached out to customer service. They responded right away and sent me replacement parts. A different problem occurred 11 months into ownership, and they just replaced my will ice pod. I did pay for the extended warranty. I am now looking at their extended/larger pod to purchase. Been very happy with the product and customer service.
Date of experience: July 07, 2025
Don't trust the warranty
This company hides fine print in a warranty that isn't easily available from the website when ordering their product. The website just simply says they will replace the chiller if it breaks. My broke in less than a year. They voided my warranty because I changed the filter every other month instead of monthly. This feels like false advertisement since this is literally what the website says:
"Does the Pod Chiller have warranty?
Yes! Every chiller comes with a 1 year warranty, so if you experience any issues or it breaks, we'll simply send you a new one! The warranty can also be extended for a small fee at checkout, so you are covered up to 2 years."
I would not recommend a company like this if this is how they market to people and then hit them with a bunch of legal fine print that wasn't advertised.
Date of experience: June 02, 2025
Verified
Great customer service
Great customer service.
The few times I have had an issue with a product they immediately sent a replacement. Also, they never tried to upsell me.
Date of experience: June 19, 2025
Ricardo answered my call promptly and…
Ricardo answered my call promptly and made the entire experience simple and fast.
I had many questions about every part of the system and available accessories and options. He answered every question without delay( he knew his product) and also comped me some accessories that will be great to have.
So far I have been impressed with my IcePod experience and Ricardo’s customer service!!
Date of experience: July 03, 2025
Ricardo really worked with me to get me…
Ricardo really worked with me to get me the best possible starter set at the best price!
Date of experience: July 03, 2025
Great experience. Quick replies
Ricardo helped me with what I needed and was able to get me a good deal on a refurbished chiller! Was very responsive and helpful without wasting time. Thank again
Date of experience: July 03, 2025
This product is garbage and customer service is worse
This product is garbage. I had sent two emails to return it and then spent one hour on a chat with a customer service agent who sent me in circles. It is not worth the trouble. There are so many better companies and options out there. What a waste!!!! Plus I still need to now pay to send it back to them and hope it gets approved for refund after they “inspect”. Please don’t buy from them.
Date of experience: July 03, 2025
Reply from The Pod Company
Hello! We’re truly sorry to hear about your experience and completely understand your frustration. This is definitely not the experience we want any of our customers to have, and we apologize for the inconvenience, especially with the return process and the time you’ve already spent trying to resolve this.
We’d really like the chance to make this right. If you could please share your order number with us, we’ll personally look into the issue and do everything we can to help resolve it quickly. Your feedback is important to us, and we appreciate you bringing this to our attention.
Super helpful!
Ricardo was incredibly helpful! He pointed me towards all the best options at an affordable price!
Date of experience: July 02, 2025
Great Customer Service - Tamara
Tamara was very polite and helpful. She answered all of my questions and gave me options I didn't realize I had. Excellent customer service.
Date of experience: July 02, 2025
Long pod and Chiller
I purchase the long pod Chiller combination unit. My unit was damaged in transfer by UPS and stop working 30 days after I got it. The company worked with me to get my Chiller replaced. I purchased the warranty which made things much smoother. I would highly recommend doing the same. Worth the money. Their customer service was friendly, honest and always answered within 24 hours via email. 100% would buy from them again
Date of experience: July 02, 2025
Ricardo was very very helpful placing…
Ricardo was very very helpful placing my order. He answered all my questions.
Date of experience: July 02, 2025
Great Product and Costumer Service
I’ve been a customer of The Pod Company from their beginning. Their products are awesome and the customer service is just as great. They are quick to reply and settle any equipment issues you are having. Wade was awesome in helping me get my water pump/filtration issue solved. After they making sure there was no user issues he immediately sent me a new filtration system. A+
Date of experience: June 30, 2025
Avoid Pod Company at all costs
Avoid Pod Company at all costs. Deceptive business practices. Borderline scam. No customer support and products that are cheaply made and broke after just 6 days of normal use - with no ability to return the defective products.
Date of experience: July 02, 2025
Reply from The Pod Company
Hi Scott! We're really sorry to hear about your experience — that’s incredibly disappointing and absolutely not what we want any of our customers to go through. We take quality and customer service very seriously, and your feedback is concerning.
We’d love the opportunity to look into this and make it right. Could you please share your order number so we can review what happened and help resolve the issue as quickly as possible? Thank you for bringing this to our attention.
Verified
Feels like better quality than my past…
Feels like better quality than my past one. I ordered 2 sets of the ice blocks they did not cool my tub more than 1 degree. Also when I ordered the kit it said I would get a free gift and it never came.
Date of experience: June 19, 2025
Bought the pro
Bought the pro, and the 12 pack of ice bricks. Even bought some ice molds elsewhere. I can't get the temp below 65⁰ F. Basically you have to buy the chiller for $800 to even get it colder. I should have read the 1 to 2 star reviews before purchasing. What a gimmick!
Date of experience: June 27, 2025
Plunged and no Return!
I upgraded my $38 pod to the Pod Pro. I can't afford the chiller so I rigged a DIY and now I've ordered additional accessories! I'm SO EXCITED about my set-up and how easy and friendly the service was! This pod is well built, sturdy and easy to set up an maintain.
Date of experience: June 30, 2025
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