I contacted Laura Geller the day after I received my product and explained it did not work for me.I would need to order a cream foundation. They said because I was within the 14 day return window, I would not be charged at the end of the trial and to discard the product. I ended up being charged and it over-drafted my bank account and charged an overdraft fee.  I love her products but the communication needs to be improved. I will be following up with my bank tomorrow to dispute this. 

I think the packaging is bad, I had some stuff cracked and broken and the perfume arrived hot that some of it evaporated.

I ordered an outfit for my daughter’s birthday. It was not delivered within the promised timeframe.

The owner was extremely rude and lied to her employee right in front of me at Essence Festival. I saw her shake her head and say no when I asked for a box, then act like that didn’t happen. It was uncomfortable and unprofessional.

Zero stars. 

Afterpay Sale Glitch - I tired ordering 8 times, but there was a payment glitch with Afterpay and creating an account with Sephora. 

I reached out to the team at the time - outside of business hours. 

Reached out to the team again the following day, they asked for screenshots.. abit hard when its a day late. 

They could see I wasnt able to order and receive the discount & wouldnt honor it until i received the order and returned it. 

Customer service is a joke. 

I wont be shopping online with Sephora again. 

Excellent product!  I love all the colors, particularly the Mulberry!  Goes on easily, no clumping or pulling my lashes.  Still experimenting with the eye shadow, but really like it.  Quality products all around.  Thank you

Beautiful high end products. Beauty pie is amazing! 

It was easy and fast, when I go to the store in person is a very fox experience.

Good day! Ordered on Tuesday, received on Sunday! Love the fast delivery, and more importantly the bubble wrap around the product (w a sticker seal.) Truly appreciate the small details and care that is given to my simple order. 

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