Verified
I’ve ordered from this site several times, and always pleased. The shipping is fast, the products are quality and they often have discounts and sales. I love that I can purchase things that are kind o... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
You have original products at great prices, and it has never taken more than 5 business days to receive my orders. I also like that you offer payment options at checkout. I have ordered from e-cosme... See more
Company replied
Verified
I recently (1 year ago) was introduced to INNERSENSE shampoo and conditioner. I love these products as I am interested in clean cosmetics. Now that I find these products on eCOSMETICS I am thrilled to... See more
Company replied
Verified
Recently made a purchase for two keratase products. There was a problem with the credit card that I used and the transaction was not processed. I called customer service who promptly explained what we... See more
Company replied
Company details
- #12 of 45 best companies in Cosmetics Store
Written by the company
Looking for eCosmetics Reviews - Is eCosmetics.com legit? Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market. Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.
Why Choose eCosmetics.com?
Written by the company
- The Biggest Names in Beauty
- Get the same exact beauty brands you love delivered right to your door.
- Fast, Free Delivery & Returns
- Orders over $49 get fast, free shipping and returns are always free of charge.
- 100% Satisfaction Guaranteed
- You will love everything about your order, or we will make it right for you - 100% Satisfaction Guaranteed.
Contact info
2930 Gateway Drive, 33069, Pompano Beach, United States
- 800-349-8192
- help@ecosmetics.com
- ecosmetics.com
Extra 15% Off w/code SAVE15
4.6
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Reply from eCosmetics.com
Thank you so much for your kind words and the 5-star review! We're thrilled to hear you're happy with the fast delivery and pricing. Your satisfaction means the world to us, and we truly appreciate your support!
Verified
Had a hard time checking out with promo…
Had a hard time checking out with promo code
Date of experience: July 03, 2025
Reply from eCosmetics.com
Thank you for your feedback. We're sorry to hear you had trouble checking out with a promo code. We understand how frustrating that can be!
Our customer care team has already reached out to you via email to offer further assistance and help resolve any outstanding issues with your order.
If there's anything else you need, please don't hesitate to reply to that email or contact us directly. Our team is available Monday to Friday from 8 a.m. to 11 p.m. EST, and Saturday to Sunday from 9 a.m. to 9 p.m. EST. We're always happy to help!
Very reliable to discuss orders and if a return is necessary.
A real person answers the phone. No buttonpushing. What a lovely touch.
Date of experience: July 03, 2025
Reply from eCosmetics.com
Thank you for the 5 stars! We are so happy to hear that you have had such a positive experience with us. Your satisfaction is our top priority, and we look forward to your future orders.
Exchange / return policy sucks.
I bought an anti aging device in March 25. (over $200). The on / off button broke and they only guarantee it for 60 days. There should at least be a 90 day return or exchange policy. I will not buy from cosmetics again.
Date of experience: July 04, 2025
Reply from eCosmetics.com
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with the device, and we completely understand your frustration. Please know that a Customer Care representative has already reached out to you directly to assist with this matter. While our standard return policy is 60 days, we always strive to find the best possible solution when issues arise. Your concerns have been relayed to our team, and we’re here to help make this right. Our Customer Care team is available Monday through Friday, 8 a.m. to 11 p.m. EST, and Saturday through Sunday, 9 a.m. to 9 p.m. EST.
Verified
Thanks for letting me know my R+CO is back!!
Thanks for letting me know my R+CO spray gel is back in stock. I had lost hope. Thanks for the follow up.
Date of experience: July 02, 2025
Reply from eCosmetics.com
Thank you for the 5 stars! We’re so glad to hear you were able to get your R+Co spray gel—we know how frustrating it can be when a favorite product is out of stock. Your satisfaction means everything to us. We look forward to your future orders.
Verified
Reply from eCosmetics.com
We appreciate your 5-star review! We are so happy that you found the ordering process easy, and that you were pleased with our prices.
Verified
Reply from eCosmetics.com
Thank you for your review! We’re so glad to hear you found our website easy to navigate. We can't wait for your next order.
Verified
So easy to find what I was looking for…
So easy to find what I was looking for and confirm size needed.
Date of experience: July 01, 2025
Reply from eCosmetics.com
Thank you so much for your kind feedback! We're glad to hear you found what you were looking for easily and that sizing was clear. If you ever need help or have any questions in the future, we're always here to help!
Verified
Best Experience By Far in Years!
The item I was looking for was very easy to find. Checking out as well as creating an account for continued use was very user friendly and fast. Not to mention the product I ordered was six dollars cheaper than I usually pay! I will be using your site all the time moving forward!
Date of experience: July 01, 2025
Reply from eCosmetics.com
Thank you so much for your review! We're glad the site was easy to use and that you were able to take advantage of our promotions. We’re looking forward to your future orders.
Verified
Website is customer friendly and easy…
Website is customer friendly and easy to navigate. Received my item on time and was exactly what we wanted.
Date of experience: June 26, 2025
Reply from eCosmetics.com
We appreciate your 5-star review! We are happy to hear our website was easy to use and that you received your item on time and as expected.
Verified
Excellent shopping experience- Easy to use website
Easy to use website. Products and descriptions very clear and easy to understand. Communication from purchase to delivery fast and clear.
Date of experience: June 27, 2025
Reply from eCosmetics.com
Thank you so much for the wonderful review! We're thrilled to hear you found our website easy to use and that the product information was clear and helpful. We're also glad our communication met your expectations. We truly appreciate your support and look forward to serving you again soon!
Verified
eCOSMETICS has my favorite clean shampoo and conditioner!
I recently (1 year ago) was introduced to INNERSENSE shampoo and conditioner. I love these products as I am interested in clean cosmetics. Now that I find these products on eCOSMETICS I am thrilled to be able to easily order them on eCOSMETICS.
Date of experience: June 30, 2025
Reply from eCosmetics.com
Thank you for the 5 stars! We are thrilled to hear that you are enjoying your experience with us and that you have found products that align with your preferences. We truly appreciate your support and look forward to serving you again in the future!
Verified
All time favorite
Never have I placed an order anywhere and it shipped out the same day. Very impressive and can’t wait to receive my favorite perfume of all time. I get so many compliments.
Date of experience: June 30, 2025
Reply from eCosmetics.com
Thank you so much for your kind words. We’re thrilled to hear that your order shipped out quickly and that you’re excited to receive your favorite perfume. It means a lot to us that you continue to shop with us and enjoy your fragrance, especially one that brings you so many compliments. We truly appreciate your support and look forward to serving you again soon.
Verified
Quality Beauty Products and Fast Shipping
I’ve ordered from this site several times, and always pleased. The shipping is fast, the products are quality and they often have discounts and sales. I love that I can purchase things that are kind of hard to find, like the Oribe texture spray, along with things that are more mainstream.
Date of experience: June 30, 2025
Reply from eCosmetics.com
Thank you so much for your wonderful feedback! We're thrilled to know you've had such positive experiences with us. It truly means a lot to hear that you've found both your favorites and some hidden gems on our site. We work hard to bring you great deals and a wide variety of products, and it's so rewarding to know it's making a difference. Looking forward to serving you again soon!
Verified
Price points and quick shipping
Date of experience: June 30, 2025
Reply from eCosmetics.com
Thank you so much for your wonderful 5-star review. We truly appreciate your support and look forward to the opportunity to serve you again soon!
Verified
Reply from eCosmetics.com
Thank you for the wonderful 5-star review! We’re glad you found the best price and appreciate your support. We look forward to serving you again!
Verified
Just what I needed
I found the products that i needed at a great price.
Date of experience: May 28, 2025
Reply from eCosmetics.com
Thank you so much for your kind review! We're glad you found the products you needed at a great price. We truly appreciate your support and look forward to serving you again soon!
Verified
Reply from eCosmetics.com
Thank you for the 5 stars! We are so happy to hear that you have had such a positive experience with us. Your satisfaction is our top priority, and we look forward to your future orders.
Verified
Easy-to-find brands and products
Easy-to-find brands and products. Excellent descriptions and readily available reviews.
Date of experience: June 27, 2025
Reply from eCosmetics.com
Thank you so much for your kind feedback! We're thrilled to hear that you found it easy to discover the brands and products you were looking for, and that our descriptions and reviews helped guide your decision. We’re always working to make your shopping experience as seamless and informative as possible. Looking forward to serving you again soon!
Verified
It was confusing
It was... interesting. It didn't feel like a legitimate website, but I ordered nonetheless. Let's see how the product works, shipping, etc.
Date of experience: June 28, 2025
Reply from eCosmetics.com
Thank you for your feedback! We understand your concerns and want to assure you that we are a legitimate company. Your order has been shipped, and the estimated delivery date will be updated shortly in your tracking information. Please be advised that we take the authenticity and quality of our products very seriously. We only source brand new products directly from original manufacturers or their authorized suppliers. One of our customer care representatives has reached out to you via email to assist further. Our customer care team is always happy to help and is available Monday through Friday, 8 a.m. to 11 p.m. EST, and Saturday through Sunday, 9 a.m. to 9 p.m. EST.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.