Verified
As a Black woman, it is important to me to support Black owned businesses. With that, I love finding a make-up company that gives black women beautiful, bold, well-made products for all our shades. Th... See more
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Verified
I absolutely loved everything I ordered from Juvia’s Place! The colors are vibrant, the textures are rich, and the quality is amazing across the board. The eyeshadows and complexion products espec... See more
Company replied
Verified
Love some of the products, when using the eye primer the fist time i almost blind myself because a lot of clear liquid came out and went in my eye. i sent over $100 and the site said i would receive... See more
Company replied
Verified
On the website they set a certain $ to get free shipping. I hit that amount and got charged for shipping. When I reached out to customer service they said because of the sale all the extra discounts w... See more
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Company details
- #36 of 45 best companies in Cosmetics Store
About Juvia's Place
Written by the company
A world of beauty for you. Vibrant, highly pigmented eyeshadows. Full coverage foundations. Lipsticks infused with hyaluronic acid. Best-in-class brow products and fan faves bronzers, blushes and highlighters. And game-changing skincare.
Our customers are women. Our customers are men. Our customers have skin tones in the fairest fairs to the deepest darks. The Juvia’s Tribe is where we celebrate our customers that come to us from all walks of life.
Created to celebrate the rebels, rulers, and queens of the African kingdoms who honored beauty through their innovative and soulful techniques that we still use today.
Our customers are women. Our customers are men. Our customers have skin tones in the fairest fairs to the deepest darks. The Juvia’s Tribe is where we celebrate our customers that come to us from all walks of life.
Created to celebrate the rebels, rulers, and queens of the African kingdoms who honored beauty through their innovative and soulful techniques that we still use today.
Contact info
300 Castle Rd, 07094, Secaucus, United States
- juviasplace.com
3.8
Great
21K reviews
Replied to 99% of negative reviews
Typically replies within 2 weeks
Verified
Beautiful I amam sooo happy with my order!!!
I amam sooo happy with my order!!!
Date of experience: June 28, 2025
Verified
The product arrived on time and it’s a…
The product arrived on time and it’s a beautiful pallet
Date of experience: June 22, 2025
Verified
The foundation is amazing full coverage
The foundation is amazing full coverage
Date of experience: June 21, 2025
Verified
Great responsiveness
Great responsiveness! Order delivered fairly quick.
Date of experience: June 24, 2025
Verified
The support team didn’t reply…
The support team didn’t reply customer’s inquiry.
Date of experience: June 28, 2025
Verified
I been a fan of the brand for 2+ years
I been a fan of the brand for 2 or 3 years now and I experiment with shades but I have found the absolute perfect foundation and concealer shades. Always a great experience
Date of experience: June 21, 2025
Verified
Love the products
I ordered lip gloss, lipstick and a lip liner and the colors are beautiful and go well with my skin tone. The products are smooth and not sticky. I look forward to ordering again soon.
Date of experience: June 21, 2025
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Verified
Spent over $100 and didn't get free shipping
Love some of the products, when using the eye primer the fist time i almost blind myself because a lot of clear liquid came out and went in my eye. i sent over $100 and the site said i would receive free shipping but when checking i had to pay for shipping.
Date of experience: June 22, 2025
Reply from Juvia's Place
Thank you for sharing your feedback. I’m sorry to hear that your experience didn’t fully meet your expectations. We’re always striving to improve, and your input helps us do better. If there’s anything specific we can do to make things right, please reach out to our support email—we will be happy to assist!
Verified
It was a good delivery
It was a good delivery, however it was not my color.
Date of experience: June 21, 2025
Reply from Juvia's Place
We're glad the delivery was good. We regret that the color wasn't what you expected, and we appreciate your feedback.
Verified
Thoroughly disappointed in the Juvia…
Thoroughly disappointed in the Juvia experience at Essence Fest today. I purchased a VIP ticket for beauty-con which include expedited entry to the front of the line for promotions. Yesterday these wonderful boxes were being given out and I was looking forward to receiving one first thing this morning. We waited for 45 minutes while they decided to not give us boxes and make us actually pay for them unlike the day before. and going to the Juvia line 1st I missed my window for all the other vendors that were both more kind to us and gave us expedited entry to get their products.  I went to Juvia first and we were not able to get anything but a sample lip gloss. We should’ve had a box before anyone else.  I look forward to hearing from Juvia because I also actually paid for a sample of your product a week before this festival and I was hoping to be a customer. It’s not likely now.
Date of experience: June 24, 2025
Reply from Juvia's Place
We appreciate you sharing your experience at Essence Fest. We're sorry that the VIP experience didn't meet your expectations, especially regarding the promotional boxes and product availability. Your feedback about the entry process and the impact on your ability to visit other vendors is valuable. We'll review your comments as we plan future events.
Verified
This the best foundation I've ever…
This the best foundation I've ever used!Such great coverage, but feels very light on the skin Definitely will keep ordering it.
Date of experience: June 21, 2025
Reply from Juvia's Place
We're happy to hear that you love the foundation! It's great to know you find the coverage excellent and that it feels light on your skin. We appreciate your intention to reorder!
Verified
I'm a long time customer of Juvia's…
I'm a long time customer of Juvia's Place because the products are beautiful and I've never had an issue until now. I purchased an order and my subtotal exceeded the free shipping threshold so my order qualifies for free shipping. The "you've earned free shipping on your order" banner posted when I went to check out and I took a screenshot of it as I always do. However, the shipping options that popluated after entering my payment information began at $7.99 for standard shipping, not giving me an option for free shipping. So I took a screenshot of the options and emailed juvia's place "customer service" to alert them that I was erroneously charged $7.99 for shipping and that I was requesting a refund for the shipping since I never should have been charged. Karla with customer service emailed me back saying she couldn't correct the shipping address since my order already shipped. I corrected her twice stating that the shipping location was not the issue but the fact that I was charged shipping on an order when my order qualifies for free shipping. I sent her screenshots of each stage of the transaction to prove my claim. Her response was that the company started sending emails in December 2024 stating that they'll be temporarily pausing the free shipping since they are running g so many sales. I responded saying that both my emails and my phone number are on their subscriber list but I haven't gotten one email stating that about the shipping but I conveniently have all of the emails about their promotions, which their website runs all the time. I also pointed out that it's not stated anywhere on their website about them halting the free shipping; since their website still advertises free shipping, I never received this phantom email, and my order qualifies for free shipping, I should be refunded for the shipping. Karla told me they won't be refunding me because of the sales they're running. Needless to say, I won't be shopping with them anytime soon, which is a shame because they products are great.
Date of experience: June 20, 2025
Reply from Juvia's Place
Thank you for sharing your feedback. I’m sorry to hear that your experience didn’t fully meet your expectations. We’re always striving to improve, and your input helps us do better. If there’s anything specific we can do to make things right, please reach out to our support email—we will be happy to assist!
Verified
Everything was packaged correctly
Everything was packaged correctly
Date of experience: June 20, 2025
Reply from Juvia's Place
We're happy to hear that your order was packaged correctly. Thank you for your positive feedback; we appreciate it very much.
Verified
Appreciate the fast delivery
Appreciate the fast delivery. Products are good quality and wears all day with minimal touch up needed.
Date of experience: June 21, 2025
Reply from Juvia's Place
We appreciate you sharing your experience! We're so happy to hear you had a great one with our products and fast delivery. We truly value your support!
Verified
Juvia's Place always on point
Juvia's Place always on point. I ordered the product i did the shade match and when the foundation arrived I tried it it's looks kind of orange and now I can't return it. I think I will be ordering from Ulta cos the accept returns but Juvia's does not.
Date of experience: June 21, 2025
Reply from Juvia's Place
We appreciate your feedback. We're sorry the foundation shade didn't match as expected and that our return policy didn't meet your needs. We value your comments as we continually review our policies.
Verified
I love this matte foundation.
I love this matte foundation.. it is amazing and finally found the right shade..over excited
Date of experience: June 21, 2025
Reply from Juvia's Place
We're so happy to hear that you've found your perfect shade with our matte foundation! Thank you for sharing your amazing experience with us; we appreciate it.
Verified
Easy ordering and awesome products.
Date of experience: June 20, 2025
Reply from Juvia's Place
We appreciate you sharing! We are so happy to hear you found ordering easy and love our products.
Verified
"Rebel Honey Palette" Beautiful eye shadows!
The quality. The price. The gorgeous, saturated COLORS. The quick delivery, so I could enjoy wearing the colors in my new palette today!!! The colors are so flattering.
Date of experience: June 20, 2025
Reply from Juvia's Place
We're so happy to hear you love the quality, price, saturated colors, and quick delivery! It's great the colors are flattering. We appreciate you sharing!
Verified
Love this place
Date of experience: June 20, 2025
Reply from Juvia's Place
Thank you so much for your review! We really appreciate you taking the time to share your experience, and we're so happy to hear you had a great one with us. We truly appreciate your support and look forward to serving you again in the future. If you need anything else, feel free to reach out!
Verified
Great products and great customer…
Great products and great customer service!
Date of experience: June 19, 2025
Reply from Juvia's Place
We appreciate you sharing your experience! We are so happy to hear you had a great experience with our products and service.
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