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Fashion Nova Reviews 156,000

•
TrustScore 4 out of 5

3.9

Clothing Store
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Review summary

Reviewers had a great experience with this company. Customers appreciate the uniqueness and the variety of outfits available on the website, highlighting the prices and the quality of the items. Consumers find it easy to navigate the website and enjoy the promotions and discounts offered. People also appreciate the guest reviews and the AI assistance, which helps them to better understand their needs. However, some reviewers report issues with orders and delivery service. Others express concerns about the return policy, as they are not fully satisfied with the refund process. Some consumers mention that the sizes can be inconsistent and that the return shipping costs can be expensive.

Based on reviews, created with AI

See what reviewers are saying

Rated 4 out of 5 stars

I’ve found some really awesome outfits from this site — they have such unique pieces, and I haven’t been able to find items this cool anywhere else. That said, it can be a bit of a hit or mis... See more

Rated 4 out of 5 stars
Invited

I haven't shopped at fashion nova in a while. Particularly because I was getting wrong orders and sometimes my order wouldn't even arrive. I'm trying them out again because there are a few things I... See more

Rated 4 out of 5 stars
Invited

Beautiful, unique styles but don’t understand why if I purchase a certain dollar amount for free shipping that I’m still being charged for shipping. I feel like I was tricked. This may affect my decis... See more

Rated 4 out of 5 stars
Invited

I feel at ease when shopping on the site. The guest reviews are also beneficial, but if the website could add the sizes of the models wearing the outfit, it would be an even greater benefit when shopp... See more

Company details

  1. #261 of 706 best companies in Clothing Store
  2. #17 of 22 best companies in Children's Clothing Store
  3. #35 of 45 best companies in Cosmetics Store
  4. #51 of 80 best companies in Men's Clothing Store
  5. #6 of 7 best companies in Plus Size Clothing Store
  6. #66 of 127 best companies in Women's Clothing Store

Written by the company

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts, and more. Affordable fashion online.

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You should know

3.9

Great

TrustScore 4 out of 5

156K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot
Rated 4 out of 5 stars
Invited

THIS IS THE 3RD TIME IVE PLACED THIS…

THIS IS THE 3RD TIME IVE PLACED THIS ORDER. NOT SURE WHY BUT I FINALLY GOT A CONFIRMATION.
NOT SURE WHERE THE GLITCH IS OR WAS BUT ITS DONE NOW. STILL WAITING FOR OTHER ITEMS TO BE RE-STOCKED.

Date of experience: July 06, 2025

Rated 1 out of 5 stars
Invited

Horrible service

Horrible service. Forced to use a gift card I don't want. Will consider changing my rating depending on how this next package is delievered

Date of experience: July 06, 2025

Rated 4 out of 5 stars
Invited

I haven't shopped at fashion nova in a…

I haven't shopped at fashion nova in a while. Particularly because I was getting wrong orders and sometimes my order wouldn't even arrive. I'm trying them out again because there are a few things I see that I really like.

Date of experience: July 06, 2025

Rated 2 out of 5 stars

I’ve been shopping with Fashion Nova…

I’ve been shopping with Fashion Nova for over a decade, but sadly, the service has gone downhill. Customer support is almost non-existent—you can’t get in touch with anyone when there's a problem.

On top of that, they no longer refund to your original payment method. Instead, you're forced to accept a gift card, which feels unfair—especially when the return wasn’t your fault.

These companies are cutting back on service but not steady raising high. I’m currently using up my final gift card, and after that, I won’t be returning. I used to love Fashion Nova, but it's just not the same anymore.

Date of experience: May 05, 2025

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