undetectable this is crazy hacks would recommend 

Within recent weeks I bought two devices from the company, and so far it looks great.

The process of ordering was clear and smooth.

The time for assembling and delivery was also fine. 

The only minor thing that could be improved - they created a default user with a different name than I requested, with a typo. I was able to correct that by myself.

As a client I took some risk to order a laptop from a provider you've never heard of - in my case the TongFang company. 
But so far it looks pretty good. The keyboard is not as neat as it was on my previous Dell Laptop, but I might be I still in the process of adjustment.

Great work, I am happy that I chose LaptopWithLinux among a few European companies that supply linux computers!

Fast and easy support. Very friendly and helpful. Two thumbs up !

Everything was quick and easy. Only problem, was some relevant Information was not included.

I got the pc everything seemed great then I could never sign into Microsoft. The computer came with an account already on it which I understand was necessary for tests and setup but you would imagine that it’s completely wiped as to not spy or leak information into other business or even their business. I’m just super frustrated with everything. 

I can’t even login to the computer using my own password some how it’s either changed or they decided to shut my account down until I get the usb theyre sending me to reinstall 
windows. I haven’t even turned it on for a couple weeks and then I decided to only for it to give me incorrect password which I never ever changed. I spent a lot of money just to not be able to even use the thing in the first place. 

I regret this purchase so so so so bad and just wish I had went to the process of learning to build instead of trusting this unverified lying and fake company. Fix your processes and how you do things before selling to the public Jesus…

 Do not buy a prebuilt please just learn how to do it because it’s going to save you so much more time and effort in the long run. This is completely unacceptable especially when things like this (EXPENSIVE) should be done right it in the first place……….

Simple, user friendly site.  Good support.

Ongoing issues and poor service – extremely disappointed with a €4000+ system with premium components.

I purchased a prebuilt PC from NZXT for over €4000 — just the system itself, without any monitor or accessories. Given the price point, I expected a high level of quality and reliability. Unfortunately, the experience has been nothing short of a nightmare, stretching across nearly two years now since the problems began:

03-08-2023: The PC, now a little over 1,5 years old, suddenly powered off and would not turn back on. I had to ship the system back and NZXT attempted to resolve this by replacing the GPU.

07-09-2023: The replacement GPU was defective on arrival. This, while NZXT ensures the system was tested thoroughly before it was sent back. The display showed severe visual artifacts and the system kept crashing, making it completely unusable. System had to be shipped back to NZXT and they replaced the GPU again.

23-02-2024: After receiving the system back from the second repair, the case was visibly damaged and as such, the glass component can't be mounted correctly anymore. The box, the pc came back in looked like it was dropped from a plane.

10-04-2025: The system began randomly rebooting, often multiple times per hour. NZXT now suspects yet another faulty GPU or a defective motherboard. But of course now, warranty is expired and they won't do anything for me anymore.

Despite multiple repair attempts, the system has never functioned reliably for any meaningful amount of time. Every time I thought the issue was resolved, another serious problem appeared. The support process has been slow and inconsistent, with little sense of urgency or accountability. I have been without this PC for months due to it being broken or shipped away. All in all the system had to be shipped back 3 times.

And now, the warranty has expired and NZXT refuses to help me anymore.

For a system that cost over €4000, this level of instability and poor service is simply unacceptable. I have lost an enormous amount of time, productivity, and trust in the brand. I bought this PC, mainly to relax in my free time. After work and kids in the evenings but it only gave me a lot of frustration. I spent a lot of my evenings troubleshooting and trying to fix issues. (I work in IT and have a lot of experience in the field).

I strongly advise others to think twice before purchasing from NZXT — especially at this price point.

Ref 6TB My Home Cloud. Purchased the product as a way of backing up mobile phone data, primarily images. The product can store data, yes, but its a terrible solution. If you have 10'000 images spread over 10 files in your phone, the product shows everything indiscriminately into 1 massive folder and ignores the folders altogether. Furthermore, it has a huge issue to organise by name or date and is easily confused by different naming conventions. The product is unable to merge folders and avoid duplications too. The software is poor, clunky and slow, making for an arduous experience for the user. 
The purpose of the drive was to neatly and efficiently store photos in the folders that had been created for years to come. Since the only way to access the data is online via an app, the user would have a serious headache to sort through the pictures and enjoy reviewing memories. It requires a continuous daily or weekly audit to track and organise any backed up data, regardless of how you've already organised it on your phone. All of my feedback has been confirmed by the technical team, and they acknowledged the product shortfalls. Total waste of money. AVOID.

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