Verified
SuperLogics is an amazing company if you are looking for a high quality, custom computer system. They are super tech gurus, helpful, friendly and easy to work with. Even if a problem occurs, there is... See more
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Verified
From Order to Delivery and Install, everything has been perfect. My only criticism is that SuperLogics does not provide a single disc recovery solution to permit the buyer to restore the hard drive o... See more
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We were in a bad spot when our automation computer and backup completely failed at the same time. We reached out to super Logics and they were able to get us a computer that did everything we needed s... See more
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We came across SuperLogics o line when we were loooku g to get 4 systems for streaming. We had some questions, called and hapen to get Liam who promptly answered all our question and .made suggestio... See more
Company details
- #2 of 10 best companies in Computer Hardware Manufacturer
- #19 of 67 best companies in Computer Accessories Store
Information provided by various external sources
SuperLogics, Inc is the computing leader you can rely on. We design and assemble a wide range of cost effective, high performance, extremely reliable Intel®-based rack mount and touch panel computers, and other computer related products, and have since 1995.
Written by the company
Contact info
9 Mercer Road, 01760, Natick, United States
- 877-893-1660
- customerservice@superlogics.com
- www.superlogics.com
4.8
Excellent
701 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Good communication and fast shipping.
Date of experience: June 27, 2025
Verified
SuperLogics is an amazing company for reasonably priced, custom-built computer systems.
SuperLogics is an amazing company if you are looking for a high quality, custom computer system. They are super tech gurus, helpful, friendly and easy to work with. Even if a problem occurs, there is no need to worry. They offer a range of customer support plans and they back up their work to the max. Surprisingly, all this quality and expertise is also reasonably priced. So much better than other custom shops and do not even mention Dell or HP to me.
Date of experience: June 26, 2025
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Very Happy
Ordering was super easy and fast delivery was very fast
great experience
Date of experience: June 25, 2025
Verified
Good experience with a few hiccups
Good communication and good product quality. However, the actual ship date was later than advertised on the website when placing the order with rush handling, causing us to have to pay for rush shipping. Furthermore, RAID was not pre-configured as requested. Despite these drawbacks though, would overall recommend anyway.
Date of experience: June 04, 2025
Verified
Overall great!
Great communication. Fast shipping. Excellent customer service. Quality products. Been using them for years now and will continue to do so
Date of experience: June 09, 2025
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Liam Fitts was very responsive and…
Liam Fitts was very responsive and received PO confirmation on time.
Date of experience: May 14, 2025
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John is always very helpful and…
John is always very helpful and responds quickly to our requests.
Date of experience: April 28, 2025
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Delivery was quick and quality is…
Delivery was quick and quality is excellent.
Date of experience: April 29, 2025
Verified
Get the configuration generator to…
Get the configuration generator to avoid invalid combinations (e.g., double NVMe drives in a Raid 1 configuration when the motherboard can only handle ONE NVMe drive) and we'll give the experience 5 stars! Other than that, our usual good experience.
Date of experience: April 11, 2025
Verified
1st purchaser & user
The entire process of selecting & purchasing was easy.
The shipping of the panel mounted PC was very fast.
Date of experience: April 02, 2025
Verified
Immidiate Response from the…
Immidiate Response from the representatives Liam Fitts and Glenn Ritchie . Great experinace with the Company. Always preferable
Date of experience: March 25, 2025
Verified
Good equipment, wrong password
UPDATE: 8 Apr. They called to talk to me about my concerns and were great to work with. I guess they did try to call us back the next day and we missed it. Overall I am impressed they followed up and were concerned and willing to take care of us. I will buy from them again next time for sure!
The equipment is in good shape and showed up quickly. The password for the OS was wrong and cost us the better part of the day to get in. We got no response from them when we tried to reach out.
Date of experience: March 29, 2025
Reply from SuperLogics
Hi Nate,
Thank you for your order, and for taking the time to leave your review. It was a pleasure talking about your experience just now. I'm sorry it wasn't as smooth as it should have been. We’re glad the computer arrived promptly and as ordered. We take every opportunity to investigate potential opportunities for improvement in reviews to determine if our processes were followed and/or could be improved to increase customer satisfaction.
There are 2 aspects of your review I investigated.
1. Potential Internal Procedure Not Followed: you reported that our support department did not respond.
My finding indicates that you called and left a message for customer service on Wednesday night (April 2) and Eugene from our customer service department called back Thursday (April 3). No one answered so he left a voice message. His voice message was within 24 hours of the request which meets our quality objectives for response time. The response included the correct solution (username and password) to the server password issue.
2. Potential Internal Procedure Not Followed: you reported that the password for the OS was wrong.
My findings were inconclusive. The username and password are supposed to be included in every system. It is located with the QC checklist inside the hardware kit bag or box. Part of the QC process is to restart the computer and log in to verify the password. The password has never changed. Perhaps this document was not included as it should have been or perhaps it was discarded with the packaging materials. We can’t be sure, but we can and likely will make this information more readily available on our website soon.
Even though we were unable to come away with any corrective action we did find two opportunities for improvement. We will post the support email information on the document included with the system that includes the username and password. Emailing support@superlogics.com automatically creates a ticket that can be better tracked and monitored. Another potential improvement is considering adding this information to the website so that if the document is not available, the website would be a backup resource available 24/7.
Thank you again for your order, and for taking the time to leave a review,
Matt
Verified
A Partner in Business
We have used SuperLogics products in the past and went to reorder the same computer/setup as previously. However, the unit we needed was not available. They worked with us to find a replacement for this unit that would perform as required. Thank you!
Date of experience: March 12, 2025
Verified
From their taking my call to the…
From their taking my call to the completed job, all perfect!
Date of experience: March 14, 2025
Verified
Very pleased.
Rich was great to work with. He made sure we had a system that was compatible with the hardware and software we were looking to use with it. Met our build deadline. Machine was packed extremely well and is working out great. Would definitely do business again.
Date of experience: February 20, 2025
Verified
Thanks for the assistance
Thanks for the assistance. The parts arrived and are just what was needed.
Date of experience: March 04, 2025
Verified
continuously accurate
The data loggers I use from your company are accurate and smart. I use them since 15 years and they are still performing well.
Date of experience: February 27, 2025
Verified
FIRST CLASS SERVICE AND GREAT RATES!
We have purchased several systems from Super Logics over the past two decades. They are always helpful, on time and at great prices
Date of experience: March 03, 2025
Verified
Very good selection and quick delivery
Very good selection and quick delivery. Returning is very easy also.
Date of experience: February 28, 2025
Verified
Device DOA
Although we received the device it was DOA, we have attempted to contact support twice now without a reply. Updated, needed to contact support via phone and they were able to get us up and running.
Date of experience: February 27, 2025
Reply from SuperLogics
Hi Mike, Thank you for your review. We are very sorry about the system DOA. Our first recorded contact with you about this issue was yesterday, the day of this post (Eugene in tech support). I searched and didn't find any support tickets before yesterday and just got this from Matt J in support "no record of a ticket in our system for this customer, nor do I have any missed calls all the way back to February 12th that are from this customer." Your sales person Liam also had no knowledge of the issue until I shared the review with him. We look forward to getting it resolved asap. Thank you for your business and taking time to leave a review, Matt M
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