Corsair Gaming, Inc. Reviews 2,100

Fast and easy support. Very friendly and helpful. Two thumbs up !

Date of experience: July 03, 2025

Im on my second corsair keyboard and its also having issues. Because this one is an exchange, corsair are refusing to honour a warranty or help me fix the issue. This is a brand new keyboard, it should come with a brand new warranty. Terrible keyboards. They act up way too much for the price they charge. Now I am stuck with a keyboard with some keys not lighting up anymore and the lighting effects broken. Not happy

Date of experience: July 01, 2025

the customer support guy was very friendly and understanding of my situation even tho if he had wanted he wouldnt had to keep paying attention to my ticket as it was an extraordinary case and he would have been in all his rights, but he always responded very quickly and offered me the best solution possible, Thank you Matthew B from the spanish support and thx to corsair

Date of experience: July 05, 2025

very quick and easy to get a replacement part that was damaged.
5* service

Date of experience: July 04, 2025

The corsair team provided a great customer experience after a power supply under warranty had failed. Prompt responses, with clear communication and a replacement sent within a week provides the standard other firms should strive for. Thank you.

Date of experience: July 04, 2025

Absolute dog S*** headset. Worst software. The wireless is a joke. Headset randomly decides when not to work and when to change my volume settings on it own. Never have I had a headset this garbage. Never again.

Date of experience: July 04, 2025

Although I was disappointed that I had a keyboard with a fault, and the replacement keyboard had the same fault, the customer service that I received was excellent! I have had a truly horrendous experience with Razer customer service earlier on this year, so Corsair’s customer service was a real refreshing change. Corsair made the return and replacement very easy and fast. They even offered me a slight update as I had the same problem on the replacement keyboard, however, I preferred the look of the original keyboard and it had a feature that I use which the upgrade did not. So hopefully the new keyboard won’t develop the same problem, so far so good 😊🤞

Date of experience: July 03, 2025

Incredible customer service from everyone involved!
My headset wouldn't connect with icue for over a year- the first time I mentioned it they said they would replace the headset but I didn't wanna go through the hassle of sending it back to get a new one... So I stubbornly declined that. One year later I realised how stupid I was for that and asked for a new headset- this time the headset did have some wear and tear- however they still sent me a new one and the process was pretty quick! Very happy with how it was all handled.

Date of experience: July 04, 2025

Extremely helpful. After Corsair iCue upgrade my iCueLink system controller stopped working. After following detailed instructions supplied by Corsair to try and fix the issue failed. Mel H helped out by organising a replacement system controller.

Date of experience: July 04, 2025

Had a problem with some fans and my AIO. In both cases, I got quick replies and the exchanges worked without any issues. Honestly, the best customer support experience I've ever had.

Date of experience: July 03, 2025

Had my AIO for almost 3 years. When it died the Corsair support was unreal. So happy!

Date of experience: July 03, 2025

Was very happy with the service i got from Will when i wanted a different colour headset for my replacement.

Date of experience: July 03, 2025

I rarely write reviews, but Corsair’s customer service truly deserves praise. When I reached out about an issue with my frontal I/O panel for my 4000d case, their response was almost instant — I had a helpful reply in under 24 hours. The representative was knowledgeable, polite, and efficient, guiding me through the process with clear instructions. Within a few days, the replacement was already on its way. It’s rare to see such speed and reliability these days. I’ll definitely stick with Corsair for future purchases.

Date of experience: July 03, 2025

I had an incredible experience with CORSAIR's technical support regarding the replacement of a tempered glass panel. From start to finish, the process was smooth, efficient, and incredibly professional.

A special thanks goes to Mr. Matthew B., who handled my case with exceptional care and attention. He was responsive, courteous, and went above and beyond to ensure everything was resolved quickly and to my complete satisfaction. His communication was clear and timely, and he made the entire process feel effortless.

Date of experience: July 02, 2025

I needed a knew glas panel for my pc-case and i got it for free. They dont wanted a lot of information.

So they just understood my problem and I got a new on.

Thx.

Date of experience: July 03, 2025

One of the best supports ever!

I have their Corsair H170i Capellix 420mm AIO with the LCD screen, and it keeps the i9-13900k super cool, during CS2 gaming it's not going above 55-60 celsius and at idle it's hovering around 38-40 celsius mark.

I broke one standoff and a screw and they have already sent a replacement, free of charge. An entire retention kit. Their Corsair Dominator DDR5 is also super stable, overclocked it to 6600MHz (base is 6200mhz).

Date of experience: July 03, 2025

Quick and smooth process for determining a replacement was needed. Support personnel also understood and explained the warrant warranted a different replacement. All questions were handled in a timely manner.

Date of experience: July 02, 2025

Mel H. from Corsair was an exceptional agent! Actually, all of my customer service from Corsair has been exceptional. They are pretty much the same quality as Amazon and very generous with their returns, so long as it is within warranty/good reasons. Would definitely recommend!

Date of experience: July 02, 2025

Multiple failing scrollwheels and buttons on mice. Horrible quality for the price, even on sale.

Date of experience: June 02, 2025

When it was time for me to replace my old headset, as I would soon require to do a lot of videoconferencing and needed the highest sound quality I could afford, I asked a friend of mine — a veteran audio engineer — for advice, giving him my comparatively low budget. He did not hesitate to recommend a Corsair Headset for the highest quality in this price range; I had no previous experience with Corsair, so I took his advice — and was pleasantly surprised with the results!

Then I had a technical issue with the microphone, and wondered if I had to replace the headset, which had been bought online. But thanks to the vast Corsair community, plus some external resources from audiophiles, it was quickly established that there were no *physical* issues with the mic; many others have experienced the same issues, and have given several examples on how to sidestep those issues.

This is a bit of what Corsair is: there is a fine dividing line between what is "official support" (using a standard ticketing system) and "community support" (using a vast hierarchy of forums and subforums, covering essentially everything you could ever want to know about Corsair — in several languages). Users tend to rely on both. Support is very reasonably quick in answering (1–2 days in the worst case scenario, and, aye, that happens during the weekend as well), the community may be much faster or way, way slower (obviously it depends on the issue), but, ultimately, it's Corsair's interaction with their real users (as opposed to those potential clients that are merely "wishful thinking" by marketeers and sales people...) which helps them to design new products or update the design/specs of older ones (to accommodate to the users' feedback). They manage to give this sensation that it's the users who ultimately design the products — as if they were custom designs! —which resonates quite closely with the "PC tuner" community, using all sorts of Corsair products to make their PC look unique.

At the end of the day, I can say, with confidence, that I *did* get a high-quality headset for the price I could afford. I'm quite sure that there are far, far cheaper products in the market — white-label products out of China or Amazon Basics — with equivalent characteristics. But where Corsair makes the difference is when you effectively *use* their gear for hours upon hours, and day after day. *Then* you'll notice what ergonomic design really means. Tech specs are important, of course; but just because a brand is able to purchase some mics with good specs and loudspeakers providing a true 7.1 surround experience, and assemble them together for a fraction of the price, that hardly means they can deliver the same thing as Corsair. Those components have to be cherry-picked, sure, but they also have to be integrated into a whole design, done by audio engineers who know exactly what they're doing, and who understand the kind of audience that will use their products — and the expectations they have.

This is what the "Corsair experience" gives you — all that in a product that will last a long, long time, even if used every day for hours upon hours, and which resists being dropped to the ground, having the audio cable yanked out by mistake, or having the cat trimming their nails on the device — the headset was made to endure all that abuse, and much more; nevertheless, you can always buy spare parts, which they will stock for a number of years, making the investment in a Corsair product a wise choice: at the end of the day, if you really manage to break or smash one of the components beyond the ability to repair, you can always get a spare part — that's why their products have a legendary longevity.

Mind you, the headset I've got from Corsair is not really "studio quality". Nevertheless, if it's something that an audio engineer can recommend, it means they can safely trust the quality and reliability of Corsair's hardware. Obviously, you cannot expect the audio quality of a studio device — not for these prices! For an amateur, however, it's several notches above so-called "consumer products". It'll give you semi-professional quality— at the very least. And that's already saying quite a lot!

Date of experience: June 29, 2025