Western Digital Reviews 603

Ref 6TB My Home Cloud. Purchased the product as a way of backing up mobile phone data, primarily images. The product can store data, yes, but its a terrible solution. If you have 10'000 images spread over 10 files in your phone, the product shows everything indiscriminately into 1 massive folder and ignores the folders altogether. Furthermore, it has a huge issue to organise by name or date and is easily confused by different naming conventions. The product is unable to merge folders and avoid duplications too. The software is poor, clunky and slow, making for an arduous experience for the user.
The purpose of the drive was to neatly and efficiently store photos in the folders that had been created for years to come. Since the only way to access the data is online via an app, the user would have a serious headache to sort through the pictures and enjoy reviewing memories. It requires a continuous daily or weekly audit to track and organise any backed up data, regardless of how you've already organised it on your phone. All of my feedback has been confirmed by the technical team, and they acknowledged the product shortfalls. Total waste of money. AVOID.

Date of experience: July 04, 2025

If I could give them 0 stars or minus stars I would!

Had two of my hard drives completely fail on me. Spoke with WD live chat who told me to send them back for them to send replacement.

To this day I have had no further correspondence or replacements sent. So I paid for two hard drives. They broke. And now I have nothing. Great.

TERRIBLE CUSTOMER SERVICE
TERRIBLE PRODUCTS.
AVOID! AVOID! AVOID!

Date of experience: June 19, 2025

Incredibly disappointed! Bought two of their external hard drives and both of them stopped working within a year! Lost all data and unfortunately, one of them was purchased from a Curry’s shop and I was silly enough to reach out to WD for a replacement under warranty!
At first, the customer service representative was very helpful and I sent back the faulty hard drive. This is where the issues started piling up as the return reached WD within a couple of days, at the beginning of May however, on the WD website, the tracking still shows the return as pending.
I have contacted customer service numerous times via email, live chat and even attempted calling them without any luck!
I have provided them all the information they asked for, such as proof of delivery with all the tracking information for the return to which they said they’ll get back to me within 3-5 working days with an update… that was almost 3 weeks ago and I’ve had nothing back!
I’ve asked for updates via email but had no reply and was told via live chat that the case has been escalated and I will be contacted as soon as possible…. Still nothing!
Shocking customer service! They are very quick to take your money but far from helpful when it comes to sorting out issues with their faulty products!
I wish I had read the reviews before buying their products! Save your money and time!

Date of experience: June 18, 2025

Absolutely terrible. I ordered a hard drive directly from WD, it never turned up, and WD refused to send me another one, and refuse to refund me. Complete waste of my time, and what a hassle that I'm now going to have to dispute this with my credit card company.

I wish I'd seen all the other bad reviews earlier and I would have bought a drive from a decent company.

Date of experience: June 13, 2025

I bought a WD Elements Portable External SSD - 1 TB from Currys on 25 May 2025. It came with one sheet of paper about 34cm by 42cm containing 6 columns of extremely tiny print. In order to read it I had to scan it so that I could zoom the text to a readable size. Then I found it only contained contact details and warranty information. I found a 2 page document on their web site which contains virtually no information, although it did say that it was formatted exFAT. I cannot find its power requirements anywhere.
Since my Humax box doesn't support exFAT, I had to reformat the drive as FAT32. This was a struggle because Windows said it was too big for FAT32. I used CompuApps SwissKnife V3 to format it as FAT32.
I am using it to backup my Humax and to transfer files between my Humax and my PC. It does seem to be working OK at the moment.

Date of experience: May 25, 2025

Bought a disk that immediately failed, they wouldn't replace it with a new disk. All they would do is send me a refurbished disk of the same size from A DIFFERENT PRODUCT LINE! And they wouldn't ship even that until they had received my return. Not to mention that I had to call them and tell them that they had received my return as they apparently hadn't figured that out for themselves. Will not do business with them again.

Date of experience: June 04, 2024

Can’t connect to my accounts, without them can’t use my drives, can’t do password reset, dose not send password reset prompts, I have 16TB of bricks of lost data I need it now!!! No support, nothing, I am f__ng mad!!!!

Date of experience: May 21, 2025

Don't ever buy anything from Western Digital. Their products are absolute garbage.

One of their drives failed after a short period so they sent another under warranty and this failed immediately!

If you value your data or privacy avoid all Western Digital products!

Date of experience: May 15, 2025

SENT A FAULTY MY PASSPORT HDD PORTABLE HARD DRIVE BACK TO SWINDON OVER THREE WEEKS AGO, AS IT HAS BECOME FAULTY UNDER WARRANTY. FIRST OF ALL THEY STATED THEY HAD NOT RECEIVED IT, I PROVED WITH DOCUMENTS FROM ROYAL MAIL TRACKING IT HAD BEEN DELIVERED. WE NOW FIND OUT IT IS IS NOW IN THE CHEK REPUBLIC. I HAVE CONTACTED THEM SEVERAL TIMES, GETTING CUT OFF ETCERA. NO I AM SERIOUSLY THINKING WILL I EVER GET A REPLACEMENT. O, WILLNEVER BUY A WESTERN DIGITAL PRODUCT AGAIN. ICONTACTED ARGOS THE RETAILER, BUT ABSOLUTELY NOWHERE.

Date of experience: May 06, 2025

I had backed up my MacBook Pro on a WD Passport Ultra. I now find out that the company no longer supports the product, and my saved files are gone. I cannot access what was saved, and I cannot use the drive at all.

Date of experience: May 04, 2025

I purchased a WD hard drive (Serial No: WXD2E3158C94), which failed within warranty. WD replaced it (Serial No: WX32D24EE9LL), but shockingly, the replacement also failed within a year, compromising my critical work data.

Despite repeated escalation, WD is refusing to provide proper support or data recovery, pushing me toward expensive third-party vendors — an option financially unviable for me.

As a loyal customer, I expected reliability and responsibility from WD, not repeated product failure and zero accountability. Highly disappointed.

If no positive resolution is offered immediately, I will be forced to escalate this through consumer forums and legal routes.

#WesternDigital #HardDriveFailure #CustomerSupport #ConsumerRights

Date of experience: April 22, 2025

The driver didn't work, it makes a chirping sound when plugged in and none of my computers recognize the device. Customer service has been fairly responsive but not helpful on resolving this issue. The website to request a warranty replacement does not work, which is another concern for a company that deals in technology and data. Avoid WD.

Date of experience: April 25, 2025

I had two 5tb (red color) drives fail, (which happens rarely) but then a second 5tb (red color) 1 failed March 2025, then 2 weeks later another failed, which had different files. Both drives were purchased recently. I tried several recovery methods with no luck. I want WD to replace these. Do they back their product?

Date of experience: March 15, 2025

I just want to ask anybody on here if they have experienced Western Digital 3.5" Sata Hard drives and what they think about them.
I have just had yet another one go faulty causing two days inconvenience trying to extract important files from it. This is the 5th one now in around 10years and it was hardly used. Can someone tell me te life span of these and do you have any recommendations of any alternative makes? Thanks in advance.

Date of experience: March 15, 2025

Avoid WD, totally disappointed using WD due to the poor customer care and unreliable service. They have offered a product (my cloud home) that was good for the first couple of years however, they have discontinued their cloud service after while and putting me (I know lot of people are in the same situation) in a situation to pay fortune to access you own date via the WD encrypted hard drive that is used in this product.

Due to the decision to no longer support WD Discovery software, WD My Cloud Home is no longer fit for purpose.

I have contacted WD Service Staff on a number of occassions with all providing the same response, no longer supported, you can access from local network but not true and you cannot access your data unless you go for data recovery that will make you to be in a position to accept and pay up to two thousand pound to have your date back.

Basically, WD are an untrustworthy provider.

So with that, I will not be using or recommending to use of any WD product.
Thank you

Date of experience: March 17, 2025

So let me say I was very disappointed with your support.

While I realize my item was out of support, but if you can help a customer, you should. That being said, the very last CS person, while being the most obnoxious, probably did the best thing, by telling me that 'there's nothing they can do'. I mean the other 2, they kept churning me with different tasks, and I ended up spending over 4 hrs with your CS guys - which was a complete waste of time.

I think your team could've escalated it to a higher level support, where they can suggest things more helpful than - 'plug your unit to the power outlet', but I understand that trying to get real support from your Level 1 team, I might as well not have bothered.

Enjoy your day - you've definitely ruined mine.

Thanks.

Date of experience: March 10, 2025

All SSD drives have problems. A WD 1 tb with metalic case, dead... changed because it had a "factory problem", the "new" one, also dead 6 month later...
I will stick to Samsung or Crucial from now on... I recommend you to do the same.

Date of experience: March 12, 2025

Ordered a Western Digital portable hard drive (from Amazon) and when I connected up to the PC I discovered that it had been loaded with software for a completely different manufacturer - a Seagate product - they do not even look the same and are competitors! Must be a factory error but a pain for me and it will have to be returned.

Date of experience: February 22, 2025

Ordered a hard drive on 3rd December 2024. It never arrived so WD refunded 3 months later. Will be switching to segate in future for home and our business requirements.

Date of experience: December 03, 2024

My order never arrived, tracking showed it was returned to sender. Western Digital apologised and promised a refund, which never arrived, and then they stopped replying to my emails. I did a chargeback with my card issuer today. They used to be a great company. I won’t shop here again.

Date of experience: January 19, 2025