I placed an order on June 6, but it wasn’t shipped until June 18—12 days later, and only on the day it was marked “out for delivery.” Because of this delay, I missed my scheduled hair appointment and had to leave the country without the hair I ordered.

My hairstylist—who originally recommended this company—was surprised by the delay too. She mentioned that if she’d known it would take this long, she would have directed me to a different vendor.

Customer service did respond at first but told me to take it up with FedEx. When I explained the situation and asked if I could reorder the same hair when I returned and possibly receive store credit, no one replied after that.

To make things worse, the package was left at my door and stolen while I was away, despite the fact that I have a secure locker available. The delay in shipping and poor handling of delivery completely ruined the experience.

For the price point and reputation, I expected better. The lack of accountability and follow-through is extremely disappointing. I don’t think it’s fair that I now have to repurchase the same product at full price.

Amazon never gave me any hassles over the invoices, but it did permit me to rectify a problem regarding my account. I'm glad that I came across a trustworthy US supplier. The products provided are really nice, and the transactions are smooth-so highly recommended!

Love the fragrances I ordered. The site did a good job of describing fragrances. 

Great value for the money! I purchased this hair thinking it would last 2, maybe 3, weeks due to tangling. It last d 6 weeks and still looked fresh with no tangling issues. The hair was not itchy; no smell; and did not tangle. One order was enough to make a full head with maximum coverage. The length was perfect to wear up in a bun or down. I love the hair so much I purchased it in different colors.

I had a great experience learning and grasping information from Joha Perez just because she goes into detail and she looks like she enjoys what she does and I loved hearing in what she does . Excellent teacher!

As an Amazon FBA seller, I appreciate the clean, well-prepped shipments. Inventory was accurate and arrived without any issues. I’ll be a returning customer for sure.

These guys make selling on Amazon easier. From packaging to labeling, everything was handled professionally. I didn’t have to touch a single item!

Love the pink rose soap. Cleanses my sensitive skin so well. 

Item ordered in April and did not arrive. I have had literally dozens of emails back and forth with customer service. Early June I was promised either a refund or to have the item "re-shipped" within 24 hours. It never happened. Now July, they keep telling me they are working to resolve the matter. This is a scam, stay away from them. You can't trust a word they say. 

If possible I would have given zero stars, I’ve actually never had a worse customer service experience with a company. Imagine building an order, they ship it incorrectly so you call and they tell you they can stop the shipment and return it no problem but when you ask to have the order recreated and sent out correctly they tell you it can’t be done at the same discount. Horrible , horrible customer service, I can find better brands to support and will just no longer purchase from Nars 


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