I ordered my hair for vacation 6/23 and I have yet to receive it. Customer service would often take alot of time to respond only to find out it would take 5 additional days before it even ships. Which is not what the site says. So disappointing I pushed my appt back 3 times only for the hair not come

Jeff Javier made the process run flawlessly.  Thank you, Jeff.


I have recently bought a side part wig which I absolutely love! I received soo many compliments. I also have bought crochet braids with human hair curls. I love these also and wear them when I need to give my hair a break. Crochet is soo much better as a protective style than braiding the individual braids. I’m in the UK and delivery is still super fast and reliable. Ywigs is definitely my go to hair supplier! 

What a dreadful law breaking excuse for a company! Made my gel nail requirements very clear when visiting the Harrogate store, was sold 2am london hema free nail primer which turned out to be the biggest lead of rubbish as my nails lifted literally every couple of hours! Finally had chance to visit the Harrogate store (they knew when I first visited that I'm not local) to return it as its not fit for purpose. Refused as I had no receipt, yet showed a bank statement along with the other 2 items I had bought. Emailed head office & was refused also. I sent reminders about uk laws regarding faulty items & items not fit for purpose, because clearly these cowboys have forgotten; which clearly states that I am covered under the Consumer Rights Act 2015 to reject it, get it repaired, replaced, or get a refund.?Proof of purchase, including a bank statement, is acceptable for this.?The jumped up little pen pusher then replies that no more follow up emails will be answered & my case is now closed. Thieving little twts! Avoid this company like the plague, I'm reporting this to every governing body I can find!!!! 

It is my 5th wig from this company! The best one!

If I could give a Zero I would... I ordered in March 2025 and have still not received my order. I have been promised a refund on a weekly basis (as I keep emailing) but have received nothing. Absolutely awful service ??

This company is a scam does not fullfill orders and takes people money

On 20 May 2025, I received an email telling me that my order has been delivered but I didn't receive anything!

Seven weeks later, after sending several emails to the customer support agent (Elisa), she wrote on 2 July 2025, "I want to assure you that your replacement order is being prioritized and is scheduled to ship within the next 48 hours. As soon as it goes out, I’ll personally follow up with your tracking details."

Today is 7 July and I have not received any news!



Amazon never gave me any hassles over the invoices, but it did permit me to rectify a problem regarding my account. I'm glad that I came across a trustworthy US supplier. The products provided are really nice, and the transactions are smooth-so highly recommended!

I had a great experience learning and grasping information from Joha Perez just because she goes into detail and she looks like she enjoys what she does and I loved hearing in what she does . Excellent teacher!

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