It was easy to use and I discovered that what I read about this company was true - meaning when you said there were no fees, there were no fees.

Straight forward to use; support dealt with my query quickly and satisfactory.

The platform is technologically advanced, and the solutions offered are exceptional.

                          1-800Accountant has provided structure for me in my business. I speak with my assigned tax strategist (Kellee) on a regular basis about the goals for my business. 1-800Accountant has made it easier to file my business taxes and personal taxes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
















I Trusted Them to Help — They Made Everything Worse

I came to TaxRise scared and overwhelmed. I was behind on my taxes and didn’t know where to start. I had great credit and was financially stable, but I panicked and turned to them, hoping they could help me fix everything for the $500 they promised. It felt like a lifeline — at first.

That hope turned into a nightmare in 2023.

I told them upfront that I worked unusual hours and preferred communication by email. They agreed — but then constantly called while I was asleep, ignored my emails, and were nearly impossible to get in touch with. Meanwhile, the IRS was sending me collection letters.

Months later, they finally filed two years of returns — but incorrectly. They listed me as Married Filing Separately instead of Head of Household, even though I was separated, paid all household expenses, and should’ve claimed my daughter. Because of their mistake, I now owe a huge tax bill I shouldn’t have to pay.

Then came the second blow: they told me for $2,500 more, they could “make the debt go away.” Desperate, I took out a loan I couldn’t afford. And what did they do? Absolutely nothing.

I later found out from TurboTax that I can amend those returns. But when I went back to TaxRise and asked them to correct their mistake, they lied and told me it was against IRS rules. I sent proof it wasn’t. They said they’d follow up — and never did. No call. No email. No amendment.

Because of them, I’m stuck with over $10,000 in tax debt, penalties, and ruined credit — all while trying to support my children alone after a divorce. This company claims to help people get relief. What they really do is take your money, create bigger problems, and disappear when you ask them to fix it.

If someone at TaxRise sees this: please do the right thing. Make this right before I’m forced to get legal help — which, after everything you’ve put me through, I honestly can’t afford.

Easton was my tax planner. He was very good.. he seemed genuinely interested in helping me formulate the best plan with the best savings. I felt he was attentive and very knowledgeable as he was able to answer Al of my questions and explain things in a way that I could understand. I can hardly wait to get my plan next week to get started! Easton is the best!

Good for preparing taxes. Not perfect but does the job.

you charged me another $399, when I already paid you $399, on 5/07/25 and on 7/07/25!

H&R Block software is absolute TRASH. I spent hundreds to purchased the highest tier of their tax preparation software to process a complex, multi-state prior year return, and the product was beyond buggy. The software walks you through all of the steps to e-file a prior year return, including charging $19.95 per state for the privilege of e-filing, only to throw a random error at the very last step in the process when the returns are transmitted to the IRS and various state tax agencies. Their customer service is impossible to get in touch with: I called multiple numbers during normal business hours and spent hours trying to navigate H&R's automated phone systems. These systems ended up hanging up on me each time after saying "7:00AM to 10:00PM Central Time, Monday to Friday" despite the fact that I was calling during normal business hours on a weekday! This happened multiple times across multiple days, so it wasn't a fluke: H&R Block's customer service is just that dysfunctional. When I was finally able to talk to a person, they had no answer for why their automated systems hung up on me, and I was informed that Block's software doesn't allow for e-filing of prior year returns. If that is the case, why does the software walk the taxpayer through all the steps for e-filing? The real answer is that H&R Block is just too cheap to pay competent coders to write reliable software with decent UI: They just throw a garbage product onto the market and know people will buy it because of their brand recognition. I asked the phone agent to escalate my case since she wasn't able to provide any actual customer service, and I was surprised when I actually received a call-back later in the same day. Unfortunately, the escalations manager was totally unhelpful and was clearly just reading off of a script. The escalations agent flatly refused to provide any refund for their nonfunctional software and curtly told me that he wasn't willing to help me any further. This company is an embarrassment and doesn't deserve anyone's money. This experience only underscores the need for us to simplify our tax code so that worthless corporation such as this aren't needed!

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