Verified
It was easy to use and I discovered that what I read about this company was true - meaning when you said there were no fees, there were no fees.
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
I experienced some difficulty in choosing the correct items to use. I called the help line provided by E-File and spoke with an extremely helpful person named Sadiqua (hopefully I spelled correctly).... See more
Verified
This sight was thorough and helpful, asking all the questions that my former "paid" service asked. It was easy to use, took a lot less time to get the same result as the paid service, and even helped... See more
I have used eFile for the last four or five years. It is by far the simplest and fastest and most accurate online tax filing process I’m 64 and retired but throughout my career, I had a professional t... See more
Company details
- #14 of 17 best companies in Tax Preparation Software
- #12 of 13 best companies in Tax Preparation
- #13 of 17 best companies in Tax Preparation Service
Information provided by various external sources
Authorized IRS e-filing software to help taxpayers file their tax return faster and with fewer errors. Start your return for free with E-file.com.
Contact info
32082, Ponte Vedra Beach, United States
- e-file.com
4.2
Great
306 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Verified
It was easy to use and I discovered…
It was easy to use and I discovered that what I read about this company was true - meaning when you said there were no fees, there were no fees.
Date of experience: June 24, 2025
Advertisement
Verified
One step at a Time
This Company is doing well by reaching out to their customers with quick clear and concise instructions which makes for a great experience.
Date of experience: June 27, 2025
Verified
Verified
Verified
This sight was thorough and helpful
This sight was thorough and helpful, asking all the questions that my former "paid" service asked. It was easy to use, took a lot less time to get the same result as the paid service, and even helped me with a problem submitting. All for FREE!
Date of experience: June 17, 2025
Advertisement
They advertise getting your EIN number…
They advertise getting your EIN number within 24 hrs been 3 days still haven’t gotten it my card got charged 4 times for $315 yes they reversed it but I haven’t received what I paid for
Date of experience: June 13, 2025
Reply from E-file.com
We DO NOT advertise assistance with EIN numbers. This is NOT a service that E-file.com currently or has ever offered. This individual is confused about the website they visited. Hopefully, they will check their confirmation emails/credit card statements and move this review to the correct place.
**ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from customers. Company has no record of this individual.
After completing my taxes they tried to…
After completing my taxes they tried to add 100$ of random charges after they I did them by my self.
Date of experience: June 09, 2025
Reply from E-file.com
I am very sorry for the confusion with this. These were not "random charges", rather, it looks like you were not eligible for our free software due to the distributions that you received according to your 1099-R. Now, the distribution code on your 1099-R required that a 5329 and Schedule 2 was filed with your tax return. The IRS required additional tax on that early distribution and these forms are only available with our Premium software which costs $49.99. I apologize for the confusion with this but your filing situation was not eligible to use our free software.
Easy and free to use
Easy and free to use. My tax return was instantly filed with and approved by the IRS.
Date of experience: May 09, 2025
Easiest filing I've ever done
Instructions were easy to understand
Date of experience: March 29, 2025
Advertisement
This was the first year in have EVER…
This was the first year in have EVER had to pay in any money....and I barely made 50,000....WTF???
Date of experience: April 15, 2025
Reply from E-file.com
Even though you made $50,000 in income, you could still owe taxes if you under-withheld during the year. We requested information from you so that we could help determine what caused this, however, you did not respond to our requests. Without looking at your filing specifically, the most likely cause is either under-withholding or incorrectly entering your tax information.
simple and fast email filing
the service is brilliant, book a slot on line and the IT team are amazing helpful. We needed help at the start but only pointers 2 15minutes chats.
works well.
Simpler than Mail manager
Less expensive than mail manager
Contracts simpler than mail manager
Date of experience: April 23, 2025
1040SR return
I did a simple basic 1040SR return; procrastinating, I did it within minutes on the 15th; easy... and I'm sure even if I had other forms, it would've been just as easy! And there was no fee 👍
Date of experience: April 15, 2025
They ripped me off
They ripped me off. The pay1040 company they use will take you money and dissappear, no way to talk to a human. It is a scam. Do not use these companies.
If there was an opportunity to speak with a representative this would not have happen. I was unable to contact this company. Thay have NO customer service to handle any complaints or issues.
Date of experience: April 13, 2025
Reply from E-file.com
We do not direct users to this website. It sounds like you may be confusing us with the IRS.gov website. IRS.gov has a “how to pay with a credit card” webpage here- https://www.irs.gov/payments/pay-your-taxes-by-debit-or-credit-card that lists Pay1040. I’m sorry you had a poor experience with this company, but we have no relationship with Pay1040 and we do not direct users to their site.
**ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from customers. Company has no record of this individual.
Advertisement
Very straightforward and simple to use
Very straightforward and simple to use
Date of experience: April 15, 2025
The site's forms were easy to complete…
The site's forms were easy to complete and had clarity of what to enter. Hopefully going forward this service will remain in place.
Date of experience: April 14, 2025
I’m not a computer savvy person
I’m not a computer savvy person. efile was easy for me. I love this program and love that it is free and sends straight to IRS.
Date of experience: April 14, 2025
Advertisement
Very easy to useIt only took me about 20 minutes to do…
It only took me about 20 minutes to do my taxes with this website. Very straightforward and easy to answer questions. And had my return I filed it on the 14th and I received my refund on the 18th. I will definitely be using them next year. And there was no absolutely no charge.
Date of experience: April 14, 2025
It was very easy to use!
It was very easy to use. I completed my return in just a few minutes. Thank you for being free!
Date of experience: April 14, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.