I had a question about the company recommended process for using the Froya Organics products.  The company Support Team responded quickly and in detail.  I did have some additional questions after their first response because I wanted to make sure that I understood, and I received another response in less than an hour that made everything crystal clear to my didactic self  

Thank you very much for your help and patience!

As excited I was when purchasing from VINEVIDA, I was also disappointed when I only received one of my two orders. Without prior notice, the receipt explained that the other product was on “back order.”  Why when ordering this product initially, I wasn’t made aware of this? I still have no idea if/when it’ll come and I don’t like that I wasn’t given prior notice so I could have ordered something else.  Emailed support to express my concern and the rep agreed with my expectation, but nothing was offered, refund or to change product. So, I’m definitely going elsewhere. 

I started with the Miracle Balm minis to see if I liked the product and then a few more to decide which colors I liked best. When I ordered a regular size of my favorite color (tawny) I found that it smelled a bit off.  It was not horrible but not pleasant and was going to leave it alone but reached out to Jones Road - not expecting a replacement but to see if maybe the regular size and minis had different scents or perhaps the product was old - and ended up having the very best customer support experience.  There was nothing but a desire to resolve my issue quickly and kindly.  The product was replaced and I'm happier than ever with Jones Road. They've got a customer for life!

Products are reliably good. I can generally get 2 / - 3 weeks from one home done manicure. Get tons of compliments. 

Duri simply better than store-bought polish.

I had been using the compound Tirzepatide GLP-1 and it was working great. Although the new named one, Tirz GLP-2 is supposed to be the same compound just a different name, it is not working the same. I even increased the dosage and it does not seem to be working at all.

I had an item that arrived damaged (clearly melted in shipping). I contacted customer service for over two weeks with  no reply whatsoever. There is no direct number, only one email no one responds to. I ultimately needed to contact my credit card company for goods damaged in arrival to resolve due to nonexistent customer service. 
This was over one month ago and still no reply from customer service.
Genuinely the worst customer experience from any order or company, honestly wonder how this company is still in business.

Love everything about this product from the ease of ordering to shipping.  Products are well worth the money.


I have ordered twice directly from Lume.  The first time I purchased the starter pack.  The wipes had an odd smell so I didn't use.  The cream deodorant worked ok although I have no idea if it would last 72 hours since I would never ever go that long without showering.  The second time I ordered the spray and have only used it a few times and this morning it wouldn't stop spaying and then just started leaking all over my carpet as I tried to get to the bathroom.  I have decided it is way to expensive to order again and will be trying other brands I can get at the store.

I bought plumping kip gloss. It is not usable at all, the advertisements are misleading and unreal. I am not satisfied at all, I want to return it but I don't know how to do it because they have created a very complicated system, I think they are doing everything to avoid taking returns.

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