I ordered a hedge trimmer- they advertise free world wide delivery - got the dispatch notice and order accepted - then cannot deliver to your adress. They refunded the charge less £20-70 and after q... See more
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Verified
Good morning! I received some green goo that was starting to turn to liquid. Your customer service person was wonderful and after investigating the problem sent me a new tin. Thank you so much!... See more
Verified
The two items I needed to purchase were available, the checkout process was quick and efficient, and delivery was fast. What more could a person want? I did notice a price increase, but I'm guessing p... See more
Verified
I sent an email asking if the poultry version was still being made, the website did not offer it, it will normally heal a hen rapidly My old tin was almost empty, us chicken farmers have had a horr... See more
Company replied
Company details
- Health and Beauty Shop
- Beauty Product Supplier
- Cosmetic Products Manufacturer
- Cosmetics Store
- Vitamin and Supplements Store
Written by the company
Green Goo makes potent, portable first aid and body care products. We use only plant-based ingredients and slow infuse them in enriching oils. The result is one of the most effective, all-natural product lines on the market. Green Goo formulas are created using timeless herbal wisdom with organic ingredients to produce Food for Your Skin™. We are Rethinking First Aid™
Contact info
PO Box 439, 80540, Lyons, United States
- 303-823-2468
- info@greengoo.com
- greengoo.com
4.2
Great
102 reviews
Replied to 75% of negative reviews
Typically replies within 48 hours
Verified
Great customer service
Good morning!
I received some green goo that was starting to turn to liquid. Your customer service person was wonderful and after investigating the problem sent me a new tin.
Thank you so much!
I have used this product for many years twice a day and have seen great results!
Colleen Mathisen
Date of experience: June 30, 2025
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Verified
Love everything about this product from…
Love everything about this product from the ease of ordering to shipping. Products are well worth the money.
Date of experience: June 27, 2025
Unfair charge
I ordered a hedge trimmer- they advertise free world wide delivery - got the dispatch notice and order accepted - then cannot deliver to your adress. They refunded the charge less £20-70 and after querying they said they had to pay the delivery firm. I have sent several E mails but they refuse to refund the money. Basically I paid £20.70 to have an order accepted and then cancelled. A total rip off
Date of experience: March 07, 2025
Verified
pain relief salve is wonderful
Love using the pain relief salve, it helps for even the slightest discomfort of pain . Have been using it when needed over the last 5 yrs .
Date of experience: June 27, 2025
Verified
Great Company
The two items I needed to purchase were available, the checkout process was quick and efficient, and delivery was fast. What more could a person want? I did notice a price increase, but I'm guessing production costs have also increased. I appreciate Green Goo's commitment to providing healthful skin care products.
Date of experience: June 25, 2025
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Verified
This Green Goo is amazing
This Green Goo is amazing. I used it on a burn and the next morning the burn was gone. I have used it on other sores and the resolve so much faster than anything I have ever used before!
Date of experience: June 02, 2025
Reply from Green Goo
Absolutely! Here's a cleaned-up, polished version of your message while keeping the friendly tone and personality intact, perfect for a Trustpilot response:
Wow, sounds like you discovered our Green Goo First Aid Salve! Don’t tell the others, but it’s our favorite too.
This versatile, all-natural salve is made with healing herbs and essential oils in a base of olive oil and beeswax, making it perfect for both everyday use and unexpected moments. It’s great for cuts, scrapes, abrasions, bee stings, bug bites, burns, sunburns, blisters, chapped lips and skin, chafing, rashes, eczema, psoriasis, dry or cracked skin, poison ivy, oak and sumac, tattoo care, diaper rash, cuticle and nail health, nose irritation, razor burn, and red bumps. It's a go-to when camping or hiking, and it even helps keep your pets’ paws and noses moisturized and strong.
Thank you for supporting our woman-founded, family-run business. We’re spreading goodness one tin at a time!
Verified
Product is not as described
Product is not as described. Doesn't work and not worth the price of it.
Date of experience: May 29, 2025
Reply from Green Goo
Thank you so much for your feedback, and we're truly sorry to hear that the products didn’t meet your expectations. We understand how frustrating that can be, and we’re here to help.
It looks like you recently purchased our Green Goo Skin Repair and Southern Butter Fragrance-Free Body Butter. Both formulas are crafted with plant-based ingredients and are designed to support the skin gently and naturally—but they do take some consistency to work their magic. Many of our customers have seen noticeable results with regular use over time, especially when applying 2–3 times daily to areas of concern.
We’d love to connect with you to make sure you received the right product for your specific needs and to help troubleshoot how to get the best results. Our customer care team is here and ready to support you with any questions you might have.
We truly appreciate you giving our woman-founded, family-run company a try and would love the chance to turn your experience around.
You can reach us at info@greengoohelps.com or 303-823-2468
Verified
Best I’ve tried!!
The best product out there for rough feet, I assure you! I’ve tried them all. Speedy shipping too, with tracking. Zero complaints.
Date of experience: May 28, 2025
Reply from Green Goo
Thank you for the glowing review! We're so happy to hear our product has made a difference for your feet; especially knowing you've tried them all. It means a lot to us. We're also glad the shipping was fast and hassle-free. Thanks for your support and for choosing Green Goo!
Verified
Natural Product
The product is free of chemicals that you don't want on your face
Date of experience: June 02, 2025
Reply from Green Goo
Thank you for the thoughtful review! We're so glad you appreciate the clean, natural ingredients. Creating products without harsh chemicals is at the heart of what we do—we believe your skin deserves the best nature has to offer. Thanks for trusting us to be part of your routine!
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Verified
It was very helpful with a wood tick…
It was very helpful with a wood tick bite. My daughter said she put it on sunburn and was effective
Date of experience: June 02, 2025
Reply from Green Goo
Thank you so much for sharing your experience! We're so glad to hear the First Aid Salve helped with the wood tick bite—that's exactly the kind of everyday need we had in mind when we made it. And we love that your daughter found it soothing for sunburn too! It's a great go-to for all kinds of skin irritations. Thanks for being part of the Green Goo family!
Verified
scam online store
scam online store. add to cart two full sized products 1.82oz tins and cart adds 0.7oz without warning, for the full price. I didn't notice this until after I completed the order, but immediately emailed the Support to cancel within five minutes. It took them 48 hours to respond, did not acknowledge this blatant replacement, and instead of canceling the order went ahead and shipped the items anyway. i received 2 tiny trial sizes of .7oz for full price. After several wasted hours of back-and-forth, they finally offered a refund. Still never responded about WHY this is happening. No trust in these people. Found a better product and price from Pipette brand. good luck.
Date of experience: May 28, 2025
Reply from Green Goo
Hi Devin,
Thank you for your feedback, and I’m truly sorry for the experience you had with your recent Solar Goo order. I’d like to take a moment to address your concerns and share some important context.
Clarifying the Product Issue
At the time of your order, we had recently discontinued the 1.82 oz Large Tin variant. Unfortunately, in doing so, a technical error occurred which removed the size descriptor from the listing for the 0.7 oz Travel Tin. This created confusion, and I completely understand how this would be misleading. I sincerely appreciate you bringing this issue to our attention — it has since been corrected to ensure this doesn’t happen again.
Timing of Your Cancellation Request
You placed your order on Memorial Day, a national holiday during which our team was offline. Your cancellation request came through while we were closed, and unfortunately, our fulfillment team — which works hard to ship out orders quickly — had already picked, packed, and handed the shipment off to USPS first thing the following morning before our Customer Service team member (who was unexpectedly out sick) was able to intervene.
We attempted to reach you via phone, but I acknowledge that our response via email took longer than usual — 48 hours — due to the illness. For that delay, I truly apologize.
Final Resolution
Once communication was re-established, I personally ensured that you were fully refunded and allowed to keep the product at no charge as a gesture of goodwill. We did not intend to deceive you or anyone — we care deeply about our customers and strive for honest and transparent practices in everything we do.
We're a small, passionate team and are continually working to improve. Again, thank you for highlighting the issue — your review helped us resolve a backend listing error that could have confused other customers as well.
Wishing you all the best,
Kelly Hoyt
Owner, Green Goo
Verified
Great stuff. This goo works.
Excellent service, good price, easy purchase, fast shipment.
Date of experience: May 29, 2025
Reply from Green Goo
Thank you so much for the wonderful feedback! We're thrilled to hear that the salve is working well for you and that your experience—from purchase to delivery—was smooth and easy. We truly appreciate your support and are so glad to have you as part of the Green Goo community!
Verified
Long time customer
I ordered your dry skin salve because you don’t seem to make your hand goo anymore. I had used that for years and it really helped my cracked fingers! Not sure if this new one is quite as effective. I will keep trying it and see. I love your natural ingredients and also use your pain relief salve and find it helpful.
Date of experience: May 02, 2025
Reply from Green Goo
Thanks for sharing! The First Aid formula is the closest to the Hand Goo. First Aid is great for moisturizing and healing, Dry Skin hits hard at eczema, psoriasis and chronic dry skin. We like to switch back and forth between the two.
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Verified
I don’t find anything yet
Date of experience: May 05, 2025
Reply from Green Goo
Hello did you find what you were looking for? Anyway we might be able to help?
Verified
Consistency in the excellence of your…
Consistency in the excellence of your products!
Date of experience: April 22, 2025
Reply from Green Goo
Thank you so much for your kind words! We’re honored to hear that you’ve experienced consistent excellence with our products—that’s exactly what we strive for. Your trust and continued support mean the world to us. Thanks for being part of the Green Goo family!
Verified
I sent an email asking if the poultry…
I sent an email asking if the poultry version was still being made, the website did not offer it, it will normally heal a hen rapidly
My old tin was almost empty, us chicken farmers have had a horrible few years. Your team replied and even explained the human version respiratory is the same
I was even given a large coupon but I had ordered already and was given back some funding, I am grateful
My hen is recovering, thanks a million
Date of experience: April 28, 2025
Reply from Green Goo
So glad to hear your hen recovered! We just integrated a few chicks in with last years ladies. It didn't go great. We washed them up and packed their wounds with Green Goo First Aid. Its doing the trick! Hoping for a full recovery.
Verified
Such a Soothing salve
Such a Soothing salve - my eczema fingers look so much improved! Thank you
Date of experience: April 28, 2025
Reply from Green Goo
Thank you for sharing this; I'm so happy to hear that the salve has helped soothe your eczema and brought noticeable improvement to your hands. That’s exactly why we do what we do. We’re grateful for your trust and so glad our products can support your skin’s healing journey! We are here to spread goodness one tin at a time!
Warm Regards,
Green Goo
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Verified
The Enhance Stimulating Butter is…
The Enhance Stimulating Butter is amazing! We have loved everything we have purchased from Green Goo, and this is no exception. We have used other companies' products but nothing compares to this. Green Goo does a great job with their products, and we are so glad we found them.
Date of experience: April 23, 2025
Reply from Green Goo
Thank you so much for the amazing feedback! We're thrilled to hear you're loving the Enhance Stimulating Butter and that it’s lived up to your experience with our other products. Keep and eye out for Sandalwood and Cinnamon Body Butter and Massage Oil - The next two Southern Butter formulas scheduled for release. They're quite complimentary to the the Enhance Stimulating Butter. It means the world to us to know you've tried others and still found something special in Green Goo. We're so grateful you found us too; thanks for being part of our growing community!
Verified
Reply from Green Goo
WOW! Thank you so much for your continued support we’re incredibly grateful to have you as part of the Green Goo family since 2021! It means the world to know you’ve trusted us across so many of our products, from Pain Relief and First Aid to Dry Skin Care and Skin Repair. Hearing that you recommend Green Goo to others is the highest compliment we could receive. Thank you for being such a valued part of our journey!
Verified
I love this product!!
Date of experience: April 23, 2025
Reply from Green Goo
Thank you so much for your kind words and for being with us since 2021! We're thrilled to hear you're loving the Southern Butter line—Enhance, the Fragrance-Free Body Butter, and the Sandalwood & Cinnamon blends are some of our favorites too. It’s loyal customers like you who inspire us to keep creating, and we're excited to let you know that the Sandalwood & Cinnamon Body Oil is next on our production list. We can’t wait to share it with you soon! Thank you for being such an important part of our community.
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