Chris has been taking care of my mountain bikes for nearly four years, and is kind, responsive, and quick to help with literally everything — from new bikes to brakes to tunes to just straight up advice. 

I won't go anywhere else.

I would recommend that anyone avoid this store. As you can read in many of the reviews, the customer service is not focused on helping clients but rather on arguing with them.

We called the store before placing our order and were assured that both bikes were available and would be delivered in time for a trip we had booked. However, soon after ordering, one of the bikes turned out not to be available, and that’s when the trouble began. Simple Bike Store was slow to respond; several times we waited 2, 3, even up to 5 weeks for a reply, despite multiple reminders. After 5 weeks, we were even refused the option to call and speak to someone directly.

We suggested alternative bikes multiple times, but never received clear answers on pricing or delivery times. Excuses kept coming (it's Black Friday, it's Christmas, it's the only low season of the year, the boss is abroad, employees are ill), but no solutions. One week before our trip, we still had no confirmed bike or delivery date, and decided to cancel everything, including flights.

Even though the available bike was just sitting in their store (undelivered because the order was incomplete), we were told we couldn’t cancel without paying a €150 fee. After months of back-and-forth, they reduced it to €100, we were left with no other option than to take an incomplete order, with no use for the bike, for now.

It was great experience, the guy called kaba is very good.

The lady and the mechanic who fixed my electric bike were so helpful and knowledgeable,fantastic experience 

Unconvenient, the price is not fair, bikes are in bad condition

Booked in a company that was closed and got stranded at the airport.

Contacted the support team, who gave me a refund, but holiday was ruined already. Of course had a lot of other things booked around it.

this complitly transformed our Burning Man experience. The bikes were powerful, reliable, and Playa-proof. The team was amazing — helpful, honest, and clearly passionate. Best investment we made for the Burn!

Delivery on time. 
Good customer service. 
Product arrived as expected. 
The only suggestion would be improve the live status of the shipment in the platform. There is a big delay between the platform and the delivery dates. 

A brand this renowned that counts its pennies... is that petty?

I finally got the answer from sales.
To make a gesture, yes, at $850, is that a big gesture?
Especially since I only inflated the rear tire and it burst... a minor incident that shouldn't have damaged the frame! So, gentlemen owners of the NINER MRC RDO... if the same misfortune happened to you as it did to me, expect a similar non-commercial solution.
A word to the wise

Une marque aussi renommée qui compte ses p’tits sous … c’est mesquin ?

J’ai  finalement la réponse de service commercial.
Pour faire un geste, ?a oui à 850 USD, c’est un cher geste ?
Surtout que je n’ai que gonflé le pneu arrière et il a éclaté … in incident bénin qui n’aurait pas d? endommager le cadre ! Donc messieurs les possesseurs du NINER  MRC RDO … si ils vous arrivaient la même mésaventure qu’à moi . Attendez vous à pareille solution non commerciale 
 à bon entendeur

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Best in Bicycle Rental Service

Companies(125)

Recently reviewed companies

White Mountain Ski Company

Simplebikestore

Whizz

bikeworks.org.uk

LI

BB

Playa eBikes

IBKSPORT.COM

Seguridadsocial

Niner Bikes

Newest companies

Peace Dale Ramp Room

Velib Samui

AUTO STEP LLC

Ebikeproject

White Mountain Ski Company

Simplebikestore

Velocata

Ebike Depo

Wheelease

Cyklerogsport

Related categories

Bicycle Rack

Bicycle Repair Shop

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