So my first experience with SAUR was a bill for 5,417 Euros for water usage for the year of 2024.
They did not 1) recognize that I ]had paid 75 Euros a month the entire time, 2) a 60 Euro credit that they took  and did not record.
I have tried to contact them 6 times by phone - no answer, then 8 emails- no response.
And all they do is to give me to a duning agency.
This is a nightmare.
Do we have a choice?



The original call handler and then Emmanuel went above and beyond to help me with current struggles, and couldn't do enough to help support me in difficult times and for the future.

Our family recently had a distressing experience with this plumbing company, which overcharged my elderly mother. For a relatively simple plumbing job in her basement, the company overcharged her by $3,900.  When I tried to resolve this issue, management was elusive, avoiding direct communication. The only response I received was an unprofessional email from management that was dismissive and insulting. Worse still, they contacted my mother again, causing her discomfort and pressuring her into saying everything was okay. This behavior was completely unacceptable.
This company's actions reveal a complete disregard for customer service, as they seem more focused on exploiting their clients financially. If you're looking for ethical and compassionate service, steer clear of this business. Their priority is profit, and they're willing to place vulnerable individuals into debt without a second thought.
For the sake of your peace of mind and your finances, keep your distance from this company!

no way to contact them.  their bots are non responsive they send emails that are not necessary.  i pay and receive all my bills directly on the property website, their bills and emails are unncessary and just another way to rip off tenants. extra cost.  trying to talk or email someone is impossible.  property managers should just get rid of them.  also they will not provide evidence to justify the bills so not sure what service they provide. i want them to stop emailing me their useless, unnecessary emails but there is no way to contact them. 

Awaiting a refund. Was told I had to return the part so I did. It has been with them since 23/5/25.

Have emailed several times asking for an update and nobody responds. Next port of call will be contacting trading standards as it is now outside of their 14 day returns window of which they check the item over and refund. Had absolutely NOTHING back from them so far. No emails, no refund, nothing.

I have proof of delivery and a delivery photo upon its return.

Recently ive found cambridge water difficult to understand , as disabled vulnerable customer they sent no comunication warning of water app ,usually i simply download free the app ,but with cambridge water app, i had problems ,confuseing it seem to want charge me for this app ,i still cant download this app,cambridge water look after yoir customers sort this out,disapointing customer service.
Looking at cambridge water reviews here nearly all poor 1 red *. Do they not care ?.has cambridge stafford  water made mess of this app launch ,it doesnt seem they are contacting customers with support.

Our system was installed in March 2024.  There is a frequent pink tinge that appears in the toilet and around the sink drain.  Also brown sludge in the salt tank.  I don’t feel it is working as it should.

Stephen Webster delivered to us today and was very helpful as always

The Tech Trevor Simon was very respectable and professional and address all issues to ensure that the system was working at maximum effiecency.  All repairs were done in a timely manner.

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USDT Casinos-TOSPIN Online Casino &amp; Sports Betting - Play &amp; Bet Online

Best in Water Utility Company

Companies(27)

Recently reviewed companies

SAUR

Anglian Water

Aqualia

Mr. Rooter Plumbing

Conservice

Tricel

Cambridge Water

Water Solutions

Culligan International

Watermatters

Newest companies

Aqualia

Culligan Belgium

In-Situ, Inc.

SAUR

Water Direct

Tricel

Watermatters

Water Solutions

Brunnenpumpen

brightwater.com

Related categories

Water Purification Company

Water Treatment Plant

Water Works

Wind Farm

USDT Casinos-TOSPIN Online Casino & Sports Betting - Play & Bet Online

Companies
(27)