Nothing fresh about it, an ok, not the best around
I’ve been a customer for a while, and there wasn’t a box that had nothing faulty with it.
Spinach is always unusable, herbs most of the time are too, as well of other fresh greens.
Oftentimes missing ingredients and recipes are ok, but I found that Gousto hits the spot more often.
They might be the cheapest box on the market, but definitely not the best.
Also, their large format recipe cards suck, almost never refer back to them, gave away the majority of 100s recipes I had.
Date of experience: August 25, 2022
Reply from HelloFresh UK
Hello Natasha,
Thank you for leaving a review, your feedback is much appreciated.
We are so sorry to hear you had issues with some of the items in your box. Sending out top quality items is our priority as we are aware the items need to last you for at least 3 days including the day of delivery, so we apologise if you were let down by our service.
Our Quality team is really determined to keep an eye on any report we may receive on items that were not up to scratch so they can eliminate the issues moving forward. Your feedback is truly valuable and we would like to report this on your behalf.
To do so, please reach out to Customer Care using the following link https://www.hellofresh.co.uk/contact-page/?Y29udGFjdA for our contact options.
Best,
Elizabeta
The HelloFresh Team