Disappointing
I ordered a sink off this website. Completely wrong item turned up and when I contacted OnBuys customer service they first told me I need to pay for the delivery to return the item I did not want or order. It took quite a while but managed to get a (nearly) full refund (￡25 back on ￡29 order) and
in the end agreed to this to end the suffering. Quite disappointing but at least I got a nearly full refund in the end and had some responsiveness from them via trustpilot.
Date of experience: July 08, 2021
Reply from OnBuy.com
Hey Marie,
As per our recent communication, we are pleased to confirm that your issue has now been resolved. Thank you for your help and information in getting this sorted.
Once again, we are truly sorry that your experience was less than positive, and we look forward to welcoming you back in the future.
Best regards, OnBuy.