The worst service
The worst service, very rude customer service and they’ve cut the call on my face, Never got it resolved, I had to cancel my policy after being loyal for 3 years. I was never expecting this poor service and behaviour from the staff!
Date of experience: May 23, 2025
Reply from likewize.com
We’re very sorry to hear about your frustration and understand how upsetting it can be to receive poor customer service, please rest assured that we will investigate your claim journey and we will ensure that additional training is given where necessary to ensure this shortfall in service does not happen in the future.
We also understand how upsetting it can be to have a claim request denied after investing in an insurance policy. We can confirm that due to your device not being placed in to Lost Mode, we are unable to validate your claim, our apologies that we were not able to assist you further.
Kind regards,
Anne-Marie.