Ordered 3 panels
Ordered 3 panels, 1 arrived apparently others were damaged, but took me emailing and calling for them to do anything about it and 3 weeks later, Still waiting Won’t use them again. Will pop to b and q same product and cheaper.
Very disappointed
Date of experience: December 09, 2024
Reply from Naturewall
Thank you for sharing your feedback. I'm sorry to hear that your panels arrived damaged, and I sincerely apologise for any inconvenience this has caused.
Replacement order need to be crafted and I understand that the time this takes can be frustrating. I'm please to confirm that your order has been dispatched today, and our team has been in touch to provide you with the tracking information.
We appreciate your patience and understanding while we resolved this for you. If there's anything further we can assist you with, please don't hesitate to reach out.
Kind regards, Naturewall Team