Paid for express postage and came a day…
Paid for express postage and came a day late,the box was destroyed and the delivery man was rude
I won’t be ordering again
Date of experience: April 07, 2022
Reply from The Range
Good Morning Sarah,
I am sorry to hear about your experience with your online order. This is certainly not the service we aim to provide for our customers. I can assure you that this feedback is reviewed by our head office to see how we may improve the service that we offer and the customer experience.
Due to the delays which you have experienced, I have refunded the delivery surcharge which you paid for this service. While we endeavour to process these refunds as soon as possible please allow for up to 3-5 working days for these to be received.
If you would like any further help or assistance on this matter, please don't hesitate to contact us. You can find out how to contact us by visiting https://www.therange.co.uk/contact. I hope you will consider shopping with the Range in the future as we would like the opportunity to prove that this was not indicative of the service we offer. I apologise for any inconvenience and disappointment caused by your experience.
Kind Regards
Judy