Verified
The delivery driver Vladimir- was very kind and offered to help us bring the large package round to the back garden. He also closed our gate properly which is very rare! We started to put the chairs... See more
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Verified
Excellent service. I think I got lucky as I did read some reviews that the delivery took longer than expected but I made my order on a Sunday and originally it was going to be little under 3 week wai... See more
Nobody seems to pick up the click and collect orders. I always have to ask on arriving or phone beforehand to check the order is being dealt which it usually isn’t. They then scramble about put... See more
Verified
I ordered two strawberry stools -red , these were not available on click and collect so were sent by courier .on arrival both were broken as they are made from a plaster type material and not package... See more
Company details
Written by the company
From opening our first store in 1989, on Billacombe Road, Plymouth, The Range is now the fastest growing retailer in the UK. With over 200+ stores nationwide, we stock more than 65,000 products across 16 different departments, from Homewares and Furniture to DIY and Art Supplies. Our ethos has always been to bring our customers great quality products at the most competitive prices, drawing together everything you need for a beautiful home. Pop into your local store to see what we have to offer, or alternatively, shop The Range from the comfort of your own home. You can browse and shop all products on our website, and have them delivered straight to your door.
Contact info
United Kingdom
- www.therange.co.uk
3.4
Average
250K reviews
Replied to 0% of negative reviews
Typically replies within 24 hours
great it was nice easy to click and…
great it was nice easy to click and collect
Date of experience: July 06, 2025
Verified
I am not happy with product
I am not happy with product
It came broken.
The plastic is not strong.
Date of experience: July 05, 2025
Verified
Great choice at great price
Great choice at great price, furniture is lovely, not too hard to assemble.
Date of experience: July 05, 2025
Verified
I have been given the wrong flowers…
I have been given the wrong flowers that I ordered so will need to come back another day to rectify. I ordered 2 peony bouquets tied together with silver ribbon. Ive received white roses with no ribbon :(
Date of experience: July 06, 2025
Ordered a ratton set when it came a…
Ordered a ratton set when it came a part was missing. Sent a email and never heard anything from them. I will never order from them again
Date of experience: June 28, 2025
Verified
Kept uptodate regularly re order and…
Kept uptodate regularly re order and the delivery person was very helpful
Date of experience: July 05, 2025
The click and collect system was down…
The click and collect system was down and so goods could not be collected. At 83 I rarely drive into town and from an outlying village was unlikely to be in town again in the near future. A person on the till, Sarah, very kindly spoke to the manager and arranged to look for my parcel manually. Good old fashioned service at its best and a credit to you. Look after her.
Date of experience: July 06, 2025
Verified
Not enough staff on shop floor
Date of experience: June 26, 2025
I've ordered a wall paper brush online…
I've ordered a wall paper brush online and when i went to get it they give us the wrong item i wasted my time
Date of experience: July 06, 2025
Efficient and polite
Great service considering click &collect had a glitch but. Your staff where understanding and showed some trust.I must look honest ! On a hot sunny afternoon it was appreciated Thank you all 😄
Date of experience: July 06, 2025
Verified
Delivered two set of different colors
Delivered two set of different colors.
Trying to resolve this matter has been an absolute disaster. I’m still working how to sort this out!
Date of experience: July 05, 2025
Thank you Ryan, for your outstanding customer service.
The customer service given by Ryan on the tills on Wed 2nd July was outstanding. I had an issue with payment on my card and he tried to problem solve with the utmost patience and respect.
It could well have been a stressful and embarrassing time for me but due to his calm, non judgemental manner and willingness to help me, it was not.
I think it is important to recognise the difference between employees that adhere to the expected behaviour, etiquette and protocols of a company and those that have personal standards beyond just what is expected. In my opinion Ryan falls in to the latter group; which these days seem to be more difficult to find - especially in a young man.
Thank you Ryan, for your outstanding customer service, when you could have easily been like so many others; dispassionate.
Continue with the work ethic that sets you apart from the rest. You make a difference.
Tracy.
Date of experience: July 02, 2025
Verified
Easy to follow instructions
Easy to follow instructions although it needed 2 of us and about 45 minutes to put it together
Date of experience: July 06, 2025
Like land of the dead
Only one person in the store seemed to know how to do click and collect and I picked some items up in store and was made to wear in two separate queues...also multiple staff just lingering around the customer service have no real input into anything it may seem.
Date of experience: July 06, 2025
Verified
Garden furniture
I ordered garden furniture but a day later it came down in price. I contacted the Range customer service and they advised to wait until the order was delivered and if everything was OK they would offer a price promise, within 3-5 working days the difference was in my account. The service from the Range was brilliant, especially the manager at the Somercotes store when we went into query this as we wasn't sure if anything was able to be done, the delivery drivers were the disappointing part of the experience, they tried to get furniture they knew wouldn't fit through the house and when I suggested taking it around the back to the garden you could see they were visibly frustrated with my suggestion and huffed.
Date of experience: June 24, 2025
Verified
item broke on construction
Date of experience: July 02, 2025
Verified
Terrible item terrible customer service
Terrible customer service i have been trying to get a response from customer services for six days to return my item and keep being sent one word messages then ignored. Honestly do not order from this company online not only is the rug nothing like the picture but they will offer no support to refund you.
Date of experience: July 02, 2025
Verified
Helpful
Very friendly and polite young girl that served us. She was very professional and knew the stock
Date of experience: July 03, 2025
Verified
Lovely ceramic oil pourers
Lovely ceramic oil pourers, nice and heavy, perfect for outdoor use. Pleasantly surprised when they arrived at the quality against the price paid. Absolutely delighted with my purchase - thank you
Date of experience: July 02, 2025
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