Really sad to be giving a poor review. Finally made my mind up I wanted a Tracer 9GT. Wanted in white but Bransons only had one in Black. Told it was pre-registered but basically new. Decided to go ahead and put ￡500 deposit. Yes I was told non-refundable, but was not highlighted that it was pre-register nearly a year ago or that this meant it had less warranty and breakdown cover. Being told basically new bike is not really true as it was basically a second hand bike even if still not PDI.ed
When we got home and realised I was so upset, my wife contacted the following morning and we decided to cancel. Less than 24 hours later and the bike would have still been in showroom but no return of deposit. 
There are some great dealers out there, Bransons is not one of them. Most other dealers ask for less and give a return for deposit in this situation. 
Have now purchased a new Tracer 9GT in white over the phone from Sycamore Motorcycles in Oakham.  Service is outstanding and customer focused. 

My husband put a ￡250 deposit down on a bike was told he would get a phone call to arrange collection. Weeks went by and nothing! Was then told the bloke dealing with it was on holiday so waited another few weeks, he attempted to get in contact and was ignored! He emailed trying to cancel and get his deposit back and still was ignored. Despicable customer service. Now ￡250 down and no bike!!! Absolute daylight robbery!

Definitely, the owner of this place is losing money. They have an unfriendly team that only succeeds in driving customers away. Customer service and a proactive team are key to making a business truly successful. In my case, I chose to switch brands so I wouldn't have to come back here... I recommend you do the same

Stopped in John Hinderer Honda Powerstore on a Triumph Bobber and rode away on a brand new Gold Wing. The whole process was completed very fast and Jessica was able to speed the process along amazingly fast. Even drove me to the bank to get the cashiers check! Made the 650 mile round trip so worth it. P.S. They beat the other offers I had by $1000 even through they didn't know I had already been to 2 other dealers for quotes.

Bike needed a new dash. Waited 5 months to get the part, but according to the distributor Portman had the part since February 20th. Portman had the part for a month and a half before the repair was done and then only because I chased them.

When I picked up my bike one of the side panels was loose, the rubber gromit was missing.
When I raised this the owner went and got the mechanic who was aggressive and insisted he hadn't had the panel off, "that wasn't me, pal, I never had that off".

The standard of work at Portman is awful, when I originally picked the bike up the battery was leaking and the accelerator and clutch had not been set up correctly, which made the bike difficult to ride.

I would not trust them to work on my bike, nor would I advise buying from them, their after sales service is terrible.

Old school repairs with a fountain of knowledge when it comes to parts and problems. Mark and Sue go the extra mile to find the parts you need, even when the price they charge doesn't reflect the effort expended. On top of keeping the shelves full and running the online and phone sales, Sue makes a very palatable cup of tea. 
Since I've started triking Harley Sportsters, Mark has proven to be a font of knowledge, given at no charge.
It's true that Mark doesn't suffer fools gladly, but if you ask him, rather than telling him, you'll get Charming on his white charger and not Shrek on Donkey.

If you buy a bike from them, make sure and test ride it hard and check everything. I just spent three hundred dollars on a warped brake rotor that should have been fixed before selling it, unfortunately I picked this one up in December rain and sleet so I took there word for everything being checked out. Then I spent 18 hours on the road because I couldn't find a dealer in my area that would accept the extended service contract I purchased. Beware

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