Fantastic customer service.  I am in the US and have needed to contact the US/Canada office and the service has been amazing.  Thank you very much.  I'll be using your products and telling friends how great your support has been.

Same as the others. Ordered 2 heart bike lights over a month ago. I have emailed asking about my order and I receive the automated reply. 
The responses to other trustpilot messages also seem very suspicious as they don’t respond to emails but they do respond to being called out and acting very sincere… this seems like a ploy to get people to believe their scam, which I’ll admit is scandalous but smart. If I receive my items I will take this review down but if you see it here in a month from now it means they are 100% a scam. 

I have worked Wangda at trekkernepal on two occasions and he has been brilliant! So knowledgeable and professional. I recommend him to all friends who are trekking or just traveling around Nepal. Everyone in my group only had good things to say about their experience all thanks to the great organisation and community from trekker Nepal! 

I was confused about my return amount so I called customer service. My return amount seemed incorrect. The customer service rep told I was being charged for the shipping of the product to me ($13.95) AND charged for returning the items ($8.99). When I reviewed their return policy I see nothing mentioned about being charged for both shipping cost. Steep & Cheap needs to make this clear on their website. I was OK with being charged $8.99 for the return label. But paying $22.98 for ALL the shipping is not what I expected. I will not be shopping with Steep&Cheap again since this is not clear to shoppers. No one likes a misleading company. They need to rewrite their return policy.  

I purchased a pair of 'Windweight' gloves in the Black Diamond sale for ￡20, received an order confirmation and the debit appeared (briefly) on my credit card. Then all fell to pieces, the debit disappeared, the sale mysteriously ended and Black Diamond failed to respond to emails. Only bursting into contact when I responded to their product review request with frank negatives of gloves I had not received. They offered a paltry 15% off the full price gloves, which was still double the original sale price. 
They are fully worth their poor Trustpilot rating, I bought the gloves cheaper through a retailer with better all round service.

I originally purchased one of the first editions of the ultralight FX poles which were awesome but had some weaknesses in the joints especially with a 205 lb runner like me putting pressure on them.  I ended up snapping one of them right on the top joint after about 10 months of use. 
I sent a picture of the failure to Leki and Karen Kane with Leki's customer service responded extremely quickly. She said that was clearly a warranty issue and was really amazing getting a new pair of the newly designed (and reinforced at the joints) FX ultralight poles. They actually showed up in the mail one day before an amazing long run with some decent vert that I was not looking forward to due to my lack of poles.  I totally didn't think I would have them for a while.

Overall Karen and Leki's customer service and warranty is amazing and I love the new poles.

Thank you!
Joe

Ordered something and they charged my credit card. Got a confirmation email that said the tracking info would be sent the following day, never happened. Tried to email their customer support per the website instructions, the email address was inactive so the email bounced back. I looked up the company registration and found the registered agent, tried to call them, phone number is inactive. No other phone numbers are provided on the website. I was forced to ask Amex to dispute thay charge. The gear looks cool and seems to have good reviews, but I don't k ow if they are a scam or out-of-business.

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Black Diamond Equipment

LEKI USA

EST Gear

Shophikingshoessales

Newest companies

Pedalespascher

Alpsoutdoorsgearhub

Msrwinkel

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TCA Glasgow

Shophikingshoessales

Trekkernepal

Campusashop

Gearshopnzsales

estesparkmountainshop.com

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