Awesome company, great follow through…. Can’t go wrong choosing them to protect your precious pets

Very frustrating app. I am tech savvy and I was disappointed that settings for various features were not straightforward. Worse yet is the battery situation. If you don’t have access to power daily this collar is useless since there is not way to conserve power or shut it down. 

Very easy to set up, great real time tracking capability. Battery life is frustrating at best. My biggest beef is It only lasts about 24hrs.

I’ve put the SATELLAI Collar through everything; beach, mountain hikes, heavy rain, and rough doggy playdates. It hasn’t missed a beat. I set up 3 virtual fences: one around my home, one at my parents’ house, and one at our favorite hiking trail. Switching between them is seamless. The AI helps me understand what’s stressing my dog and how his activity changes week to week. It’s not just a fence alternative, it’s a full-on care system for your dog. Highly recommend.

After purchasing only the emotional support animal documentation, I was surprised a month later to be charged for some online dog training course through them that to my knowledge, I never signed up for. 
I went online and cancelled the itrain online training class. My dog is very well trained through our local kennel. 
A month later, another charge for this course I cancelled and never signed up for appeared. 
I again went online and cancelled and in addition, I called their customer service number. 
After being on hold for a fairly long while, it jumped me into the “l(fā)eave a message” option. 
So I left a message and emailed their customer service agent again. And again. And again. 
The agent insists I have to go through their telephone agent in order to process my request. 
I have just put a disputed charge on my credit card instead of dealing with this anymore
DO NOT DO BUSINESS WITH THESE RIPOFF ARTISTS. 

The feeling of lightness and mutual understanding of walking with your beloved pet dog, helping each other was helped by the team  Sarah Fink. And my pet clearly understands my mood and his conscious behavior pleases me and the residents of the house. In our house there is constant mutual harmony.

Wouldn't say my experience was great.  I'm used to using a gentle leader, but these instructions were incomplete.

Thieves. My baby girl died before a vet contacted me. I spoke to her and said to cancel the subscription. Now, they want to continue to charge me $35.00 p/m. They make it impossible to cancel. Now my credit card co (Capital One) is taking over the dispute. I could shoot these thieving bastards. When a person contacts them, it will usually be under duress, as they have a health problem with their beloved pet, so to make matters worse, they screw us out of our money.

Ordered a dog bed, which was supposed to be sent with a free dog toy, but the free dog toy wasn’t sent. I received no apology or acknowledgement of this. 

The bed was good quality and a lovely item, however too small for my dog so I contacted them to return it - I was first of all asked if I’d accept a 20% refund to keep the item, which I declined. The amount increased to 40% but I also declined it, stating I want to return it and have a FULL refund. They gave me the address to return the item to, which was to be paid by me - no issue. I’ve now sent them photos of the item packaged (as requested) and tracking details from the parcel label and I wait for my money to come back. Despite this, they then asked for proof of postage which I’ve replied with. 

All in all it’s been a very tedious process and I’ve had to send far too many emails, just to return an item which isn’t suitable for my dog. 

I still look forward to my refund. I have lost faith in them refunding me given the constant back and forth and emails stating they’ve had to refer my emails to another team, so I raised a PayPal case - the company have since told me via email that they can’t refund me unless I close my case…. That is NOT how it works. I’ve said I will cancel the case if my refund is arranged. Otherwise I will continue with PayPal. 

I have used dog trainers before and when they leave my usual thoughts are I’ve heard it all before this won’t work! This is the first time I’ve used bark busters and I can only say what a massive difference it’s made within the first 24 hours. I have 46 years experience with dogs and my area of expertise is not in dog training and behaviour therefore I got an expert in. Immediately I’ve noticed the difference for the first time my dogs are listening to me treating me as their pack leader and now an absolute pleasure to live with. We will be practising our homework and looking forward to our next session.  This was the complete opposite experience - it’s already working and all makes perfect sense. 

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Recently reviewed companies

DogWatch Hidden Fences

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SATELLAI

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AskVet

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Bark Busters Home Dog Training

Newest companies

Aspca

Patsk9

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Agistment Service

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