Zwift Reviews 166

I have been using Zwift for a couple of years now.
This is a great way to get in a good workout without dodging traffic, and riding on terrible roads.
There is always a lot of riders on Zwift, usually 6,000 plus, so you will have plenty of riders to ride with.
I especially like the races and the mountains, also the robopacers are great.
Another thing is that you can ride anytime of the day.
Many good features about Zwift.
I plan to stick with Zwift.

Date of experience: July 08, 2025

As soon as one full year is payed fore., App is unresponsive.
Can login, but not pair devices.
Hate this bu..

Date of experience: July 05, 2025

I've been using Zwift since 2015. Prior to that, indoor workouts were DVDs and dumb trainers that you manually changed the resistance on, and they were a drag. The short version of this review is that Zwift is a robust community where you can find everything from structured workouts and racing, to short and long (100 mile) group rides where folks motivate each other to do their best. The software works with a vast array of devices and makes it easy to get your miles in without having to gear up and head outdoors--or to prepare for your rides outdoors.

Date of experience: June 09, 2025

I have used Zwift for about 2 years, and during that time have had issues with 3 items; Zwift Hub trainer, Zwift Click gear shifter, and Zwift Play Controllers. You would think this would lead to a bad review, especially since I have read many terrible reviews about customer service.
BUT NO!! In each instance, customer service has been amazing, and has resulted in new FOC replacements being delivered to me within days of my initial contact!
As an example, two days ago I contacted Zwift customer service to explain a problem with the play controllers. They responded within a few minutes (yes, minutes!), asked me to try a restart protocol. I let them know a few minutes later that it didn't work, and received a reply 5 minutes later requesting a 30-second video showing the issue. I sent this, and within half an hour had a response asking for my shipping address so they could send a replacement, which is arriving today!
This is exemplary service by any standard. I can only assume that they have had issues in the past, in which case, kudos to Zwift for turning them around so drastically.

Date of experience: May 28, 2025

Update… since writing this review I’ve had a partial refund and prompt response from customer service team. 1* ~ 3*

Really poor customer service. No notice given on subscription renewals and flat out refusal of refund even tho I had emailed before £170 left my account.

Date of experience: May 26, 2025

First of all, this is an excellent platform, and I am unable to fault its variety of rides and training. On the negative side, it's quite expensive, and my main problem is the customer service regarding reporting rides that are not recorded. Normally, I wouldn't have bothered; however, this was an over 100k ride. Luckily, I had the photographic proof. I haven't heard back from them, and this was reported back in December 2024.
So come on Zwift, sort it out!!
P.S. Not an internet problem.

Date of experience: December 22, 2024

This company gets a lot of negative reviews due to their customer support Ai system. I want to take a moment to explain myself. It was one of the most painful experiences to have to talk sense to a bot. I accidentally deactivated my account permanently. (Do not ask why or how) I wanted to immediately reactivate it as I love riding with this technology and interface.

After countless efforts to get to a real representative, Alejandra reached out to me via Email and investigated the situation. This took a few hours.
After recognizing the issue at hand, I had to admit that I was at fault for the problem. I explained the amount that I had paid for the membership up front annually about a month or so ago and how deeply saddened I would be to end my experience with the company. Zero expectations may I add. I found myself last minute inquiring some kind of credit for the loss I had experienced. No questions asked, my inbox notified me that there was an email containing a a full credited year if zwifting. Alejandra walked with me through the experience every step of the way and did not leave me empty handed. This kind of support speaks loudly and reflects the character behind the brand.

Do not let these negative reviews lead you astray. Some things take time. Lesson learned. Be persistent and be patient. That's how business should work. I stand behind them 100% and will continue to speak positively about there brand regardless of the issues. It's about how you resolve the problems.

Thank you for this, Alejandra!

Go Zwift!

Date of experience: March 28, 2025

Terrible brand experience.

Zwift have upped its membership prices once they get you on the hook. Have a load of redundant kit now!
Don't buy!

Date of experience: March 26, 2025

We purchased a Zwift One Hub with a digital shifter in October of 2023. Our boys are on the competitive mountain bike team, and we were looking for a way for them to train year round. 4 of us use the hub regularly. My son has a free teen membership, and I use the free Mywoosh platform, so we pay $400/year plus the cost of the hub and digital shifter. The machine started making a popping/grinding noise a couple of weeks ago. We took a video and sent it to the company. We just received an email from the company saying the device is faulty, but it is no longer under warranty, and they are unable/unwilling to help us. They suggested we take the machine apart and try to fix it ourselves or purchase a new machine.
I am very disappointed. The digital shifter has also been a problem since the beginning. We are on our second shifter, and it still only works occasionally. For the amount of money we have spent, it would be nice to have a product that we can use. One of the most frustrating parts of this whole thing is that because we bought the Hub One, we can only use the digital shifting on the Zwift Platform.
I would caution anyone planning to purchase the Hub One.

Date of experience: March 08, 2025

The low end indoor bicycle smart trainers such as Wahoo Kickr and JetBlack Victory come with a Zwift hub and a free trial of Zwift and cost $400 to $500 plus shipping. The Zwift set up and running can be overwhelming to someone who did not grow up with such programs or is not computer savvy. And of course they do not provide a telephone number to help you. You can return the trainers within 30 days if you pay the shipping, but let that slip and you are out of luck. You have just bought a $400 or $500 paperweight. For younger bike riders this is probably not an issue.

Date of experience: February 28, 2025

Last year I bought a lot of equipment for my turbo trainer. In that, I was given one years subscription to Zwift. I was unaware that this also came with an auto renew. I had not used my Zwift in months due to a problem with sciatica. Once they had taken the £179 subscription I immediately informed them that this auto renew was not required 1 day after the payment was pending from my account.
A few emails later and not even the decency to acknowledge my email. I am part of a large cycling group that will all be cancelling our continued membership.
Disgusting customer service.
Please note, this auto renew will not show up in your apple subscriptions!

Date of experience: February 27, 2025

Please be careful when you are using a 30 day free trial then you wanna get a refund.

1) there was no direct customer contact number to talk
2) Zwift will not pay back for you not unless you check your account by yourself- for my case, it is not user friendly, and hard to reach them, answer is not prompt and clear.

Zwift inadvertently forgotten (or I don't know) to pay me back, it took 2 and half months to get it back after 10 emails.
Luckily I checked my bank account!!
Luckily Zwift gave me a refund!!

Overall, my experience with Zwift for customer service was one star. How to handle this issue, and how slow the process was, most importantly not even made an apology for its fault.

Plus, Zwift's not price worthy, I will be back to the free ones. they are pretty good and exactly the same.

Date of experience: February 20, 2025

I am trying to get a refund from Zwift based on the fact that I cancelled within 30 days of my first annual subscription. Have emailed them several times without receiving any response and tried - unsuccessfully - to get anything useful from their chat bot. How do I get the refund I am due?

Date of experience: February 10, 2025

To be such a big name in the cycling world, the graphics are embarrassingly bad, like playing a very, very old game.

Date of experience: February 09, 2025

Been trying to return a parcel for 2 weeks. Zwift return portal automatically gives you a FedEx return label, which is great is there was any FedEx drop off points around your area, which there isn’t for me. Emailed customer service 10 days ago and the experience is nothing less than shocking. I only receive a response every 2-3 days and it’s a useless one at that. Somebody finally offered to get FedEx to pick the parcel up, but when I mentioned I’m not home till 4pm, they responded with I can see you’re home till 4pm and book the collection for when I wasn’t at home. Sent me the link to book it myself but you cannot because you need Zwifts company account login which is comical. I’m still left with the return parcel 2 weeks later and the automated, pre typed responses are getting me nowhere. Quick to take your money but don’t help to give back. Much better service with other companies I’m afraid. Would not be recommending.

Date of experience: February 07, 2025

Hub and program worked fine.

Yearly auto payment after I quit using zwift. I got my money back. Email response after two days.

Date of experience: February 06, 2025

I had a problem with my controller on my Zwift ride. The support team was super fast in solving my problem.
I'm very happy to get my problem solved in such a uncomplicated and easy way they helped me.
Thumps up and a huge thank you for the support team!

Date of experience: February 02, 2025

Zwift make some great aids for cyclists in their fight for fitness. The one thing that let's them down is non existence customer service. Purchase with caution if you need help.

Date of experience: January 28, 2025

I recently purchased the Zwift Ride and Wahoo Kickr Core from Zwift. The hardware is great, but there was an issue with my order on the Wahoo Kickr Core; due to an error on the website the bundle with a 1 year Zwift subscription was listed as out of stock, although the only piece of hardware in the order (the Wahoo Kickr Core) was in stock. I therefore had no option but to just order the Wahoo Kickr Core itself, without the subscription, and I thought I'd simply email customer care about it to resolve quickly and easily.

How wrong I was. It's now been 2 weeks, 6 emails. It seems not a single Customer Support agent actually reads the issue I am complaining about - every single time they've responded with a generic cut and paste answer for something I'm not asking. It is infuriating.

So, to summarise: the Customer Support is absolutely woeful, really one of the worst I've ever experienced. It worries me in the event anything else goes wrong. Had I known, I may have thought twice before purchasing the equipment.

Date of experience: January 27, 2025

Fantastic. Great bit of kit. No issues at all when power cord needed replaced. And again, no issues when cog needed replaced - sent me a new one (cog v2). Replaced at no fee. Fantastic customer service.

Date of experience: January 26, 2025