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Review summary

Most reviewers were somewhat happy with their experience overall. Customers appreciate the quality of the products, highlighting the feel of the leather and the overall construction. Many consumers find the items useful and well-designed, especially for organizing documents. The fast shipping is also frequently mentioned as a positive aspect of the service. However, some people report issues with their orders, particularly regarding shipping times and receiving the correct items. A few consumers have also expressed concerns about unexpected charges and difficulties in contacting customer service for assistance. While some reviewers praise the responsiveness of the support team, others have had trouble getting timely resolutions.

Based on reviews, created with AI

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Rated 1 out of 5 stars

Funny that you suggest for my review to be honest when you are lying to unsuspecting customers. Your ad is for Peter Thomas Roth facial tightening cream but your product is a fake! The tube is exactly... See more

Company replied

Rated 5 out of 5 stars
Verified

Purchased this for our grandson- he loved it! Well made, shipping was fast, and the company responded to an email I sent inquiring about another product.

Rated 1 out of 5 stars
Verified

Ordered an Aviator Pro II wallet with the air tag after seeing an ad and seeing some fairly positive reviews online. After two weeks, I hadn’t received a tracking number and wasn’t able to get anyone... See more

Rated 5 out of 5 stars
Verified

Zephyr responded extremely fast on my inquiry about a custom engraved pilot wallet. It was late at night and I didn't expect any response until during business hours. Zephyr was so quick, that my wa... See more


Company details

  1. #8 of 9 best companies in Leather Goods Store

Written by the company

Fine quality handcrafted goods for the professional pilot and frequent traveller.


Contact info

3.7

Average

TrustScore 3.5 out of 5

106 reviews

5-star
4-star
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1-star

Replied to 17% of negative reviews

Typically takes over 1 month to reply


Rated 2 out of 5 stars
Verified

So I already have another one from you…

So I already have another one from you and the leather feels more rigid than these! It's blue though but it was only one of a few options at time when I bought it. So now I see you had black in again, so I jumped on it but the leather feels a lot different and not the safe feel.

Date of experience: June 14, 2025

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Rated 1 out of 5 stars

False on shipping days

False on shipping days! Got the 2 day shipping didn’t get my package four days later. Contacted and they told me I got the 1-3 day shipping then why write 2 day shipping when I could’ve just paid for cheaper shipping and got it on the 4th day to

Date of experience: May 27, 2025

Rated 1 out of 5 stars

This company is a fraud

This company is a fraud. The total for my order was $55.35, however, I noticed that there were 2 fees charged to my account. One was for $34.09 and the other for $63.28. I didn't recognize any of the transactions, and requested that my order be cancelled immediately.

They will take your order, give you a total, and then charge whatever they want from your account.

WARNING: Don't do it! I will have to dispute the charges with my bank. Luckily, I have copies of the receipt that they sent, which is different than what they took from my bank.

In addition, since the company is a fraud and has my Debit card number, I took all my money out of that account, and initiated a new card number with my bank. Nightmare!!!

Date of experience: May 16, 2025

Zephyr logo

Reply from Zephyr

This is a fake review. No product is mentioned.

Rated 1 out of 5 stars

Order a 63.00 package.

Order a 63.00 package.. next i had bank withdrawals of 76.00 and another of 34.00. I emailed immediately within hours of ordering about an hour. To cancel the order. The email respondent then said refund would take up to 31 days. Wtf. Hang on my payment gets to within seconds and I have to wait a month for a refund. ? 1 month later received a refund of 76.00. It's been almost 2 months now with the 34 dollars no where in sight. I have just complained to the business bureau.

Date of experience: May 01, 2025

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Reply from Zephyr

This is not a real review!

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Rated 5 out of 5 stars
Verified

Exactly as advertised!

Exactly as advertised!
I even had a change after ordering and they accommodated me no problem!
I highly recommend Zephyrpilot!

Date of experience: April 23, 2025

Rated 5 out of 5 stars
Verified

What a great wallet!

What a great wallet! The leather is soft, supple, and it's perfectly set up for my aviation documents. The only suggestion would be to add an extra two millimeters to the medical insert so that I can get the medical certificate in there without double folding it at the fold line.

Date of experience: April 16, 2025

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Rated 1 out of 5 stars

Zesphyr is a SCAM

Funny that you suggest for my review to be honest when you are lying to unsuspecting customers. Your ad is for Peter Thomas Roth facial tightening cream but your product is a fake! The tube is exactly the same with vertical writing but it says Facial Tightening Cream and NOT Peter Thomas Roth brand - filled with nothing more than a cheap hand cream. You’re a rip-off scammer and I’m reporting Zesphyr to the BBB and all social media sites. Assholes!

Date of experience: January 07, 2025

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Reply from Zephyr

We don't sell facial cream this is a fake review

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Rated 5 out of 5 stars
Verified

Extremely prompt and professional

Zephyr responded extremely fast on my inquiry about a custom engraved pilot wallet. It was late at night and I didn't expect any response until during business hours. Zephyr was so quick, that my wallet was shipped the next day. I had my product beautifully done and well packed in 2 days! Superior customer service!

Date of experience: February 26, 2025

Rated 1 out of 5 stars

Unauthorized Charges & Scam Product

Ordered 3 tubes of Lift & Firm Instant Face Thightener with free shipping. Order confirmed for $48.97. Cream did not work at all. Contacted their customer service by email. I immediately realized this is a company from China because of their return/refund tactics. First they asked for a photo of the products, then offered a refund of $15 to keep the products. I refused & reminded them the product did not work. Then they offered $30, which I refused. Then they offered a refund of $40.98 minus shipping cost. I sent a screenshot that shipping was free. They claimed they had shipping costs & offered $43. I reminded them that their advertisement said if I purchased 3 tubes, shipping was free & to now charge me for shipping was fraud. They finally agreed to refund $63.66. I was confused at the larger refund & went back through my credit card statement & saw that despite my order confirmation was $48.97 they had actually charged me $63.66! NEVER DO BUSINESS WITH THIS DISHONEST COMPANY! Doing business as Zesphyr, Fanqingwangqup, HKG (Hong Kong) 18986279538.

Date of experience: January 04, 2025

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