Zappy Health Reviews 1,280

Reply from Zappy Health

Jun 19, 2025

Hi Terri,

Thank you for taking the time to share your feedback — even when it’s difficult to read, we take messages like this very seriously. We understand your frustration, and we’re truly sorry to hear that your experience hasn’t lived up to the standard we aim for every single day.

Let us start by clearing something up: while we use AI in limited ways to help speed up routine questions and support tasks (like tracking orders or answering common FAQs), your medical care is never left in the hands of AI. Every prescription, adjustment, and clinical decision is reviewed and made by a licensed medical provider who is part of our care team. If you’ve ever felt like you were caught in an automated loop, that’s a signal to us that we need to do better — and we will.

We understand the desire to speak directly with a provider in a more traditional way — like through a phone or video call. Our current model doesn’t include live calls, but that does not mean your care is impersonal. In fact, our providers regularly message back and forth with patients, reviewing labs, symptoms, and progress to ensure safe and effective care. You can always reach out to request a provider’s input or to escalate a concern. That’s built into our system — not a hidden feature.

As for dosing: we take a cautious and personalized approach to all medications, especially GLP-1s. Even if a patient doesn’t report side effects, our providers follow evidence-based protocols to adjust dosing based on a full picture of safety and effectiveness. Appetite suppression timelines can vary widely between individuals, and sometimes it takes a few weeks or small adjustments before the benefits really kick in. We wish results were instant for everyone, but what matters most to us is that they’re sustainable and safe.

We’re also very transparent about our pricing and what you’re paying for: not just medication, but a full support system — including access to clinicians, nutrition guidance, a patient success team, and more. That said, if something isn’t working for you, we want to help.

We know the weight loss and telehealth space can be crowded and, at times, confusing. There are a lot of companies out there, and skepticism is healthy. We believe medical care can be more affordable, more responsive, and still deeply human — even without waiting rooms or phone queues.

You mentioned looking for a company where providers really listen. That’s the heart of what we’re building — and we’d love a chance to show you that we do listen, and we do care. Please consider replying to our support team or asking to speak directly with a clinician. We’ll prioritize your case and make sure your voice is heard.

Thanks again for your honest feedback. If you give us the opportunity, we’d be grateful to earn back your trust.

Warmly

Reply from Zappy Health

Jun 16, 2025

Hi there, and thank you for sharing your experience. We're sorry to hear that your first month on semaglutide was uncomfortable — it's true that during the initial phase, many patients experience nausea, fatigue, and constipation as their bodies adjust. This is well-documented in clinical literature and typically improves with time, which is why our medical team monitors patients closely and offers guidance throughout.

We do want to clarify a few important details for anyone reading:

The pharmacies we partner with do not use semaglutide sodium salts. They compound semaglutide using the same active base ingredient found in branded formulations — without any unapproved salt derivatives. These facilities are among the most respected and compliant compounding pharmacies in the country, held to rigorous quality and sterility standards.

We are not a pharmacy, and like all licensed providers, we cannot legally accept returns of prescription medications. This is a federal regulation designed to protect patient safety across the board — not a Zappy policy.

It seems there may have been some confusion during your support exchanges, and we truly regret that. But we’ve reviewed the case internally, and can confidently say no misinformation was intended — just a miscommunication on pharmaceutical terminology, which we've since clarified internally.

While we’re glad you've found a solution that works better for you, we do believe it’s important to base opinions on accurate information. We wish you continued success on your journey, and we thank you for the opportunity to provide clarity for future patients.

Reply from Zappy Health

Jun 16, 2025

Hi there, and thank you for your feedback. We’re sorry to hear this experience felt confusing — that’s never our intention, and we take these situations seriously.

To clarify for others reading:

Orders for prescription medications move very quickly once approved by our medical team. In many cases, they’re sent to the pharmacy within hours — and from there, cannot be canceled, paused, or refunded.

In this case, our team did receive your cancellation request. Unfortunately, by the time it was processed, your prescription had already been sent to the pharmacy and was in the shipping queue.

While we aim to respond quickly, there are rare moments — especially outside business hours — when the timing doesn’t align perfectly. We’re making process improvements to avoid future confusion.

We understand how frustrating this kind of timing issue can feel, especially when you’re expecting a different outcome.

Reply from Zappy Health

Jun 8, 2025

Thank you so much for your thoughtful review! We're delighted to hear that Maria and our customer service team could promptly address your concerns and make your Zappy experience smooth, affordable, and positive—your detailed feedback motivates us to keep improving and means the world to us.

Reply from Zappy Health

May 15, 2025

We’re truly sorry to hear about your experience. This is absolutely not the level of service we strive to provide. While we currently operate online to ensure streamlined support, we do have real people (not bots!) behind every message, and we always want to make sure your questions are answered thoroughly.

If you didn’t receive your promo rate or invoice, that’s something we’d like to fix right away. Please reach out to us directly with your order details, and we’ll prioritize your case.

We appreciate your feedback—it helps us improve. Thank you for giving us the chance to make this right.

Reply from Zappy Health

May 15, 2025

Thank you for sharing your experience—we completely understand your frustration, especially when it comes to delays in receiving your medication. We truly apologize for the inconvenience this has caused.

You’re right that our pharmacy experienced a recent backlog due to high volume, and while we’re working hard to catch up, that doesn’t make the wait any easier on your end. We want you to know you’re not being ignored—real people are reviewing every message, and your health and trust matter deeply to us.

If you’re still waiting on your prescription, please email us directly at customer@zappyhealth.com with your full name and order details. We’ll make sure your request is prioritized and update you with the latest information.

We also appreciate the feedback about communication options—it helps us continue improving. Thank you for your patience and for being a valued customer.

Reply from Zappy Health

May 15, 2025

We’re sorry to hear that you’re feeling discouraged, and we genuinely understand how frustrating it can be when weight loss doesn’t happen as expected. Everyone’s body responds differently, and while many of our patients do see progress, results can vary depending on factors like dosage, adherence, and lifestyle habits.

We would love the opportunity to review your case and see if an adjustment or additional support might help.

If you’re open to it, please reach out to us so we can check in on your treatment plan and see how we can better support you. Your experience matters to us, and we want to help get things back on track.