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After being with NICOR Home Solutions for nearly 15 years. We are extremely satisfied with their Call Center Rep JJ who saved us substantial monthly service billing!!
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They were professional, courteous and knowledgeable and arrived in a timely manner. The only thing bad about your service is CUSTOMER SERVICE. My agent was very rude and hung up on me when I told... See more
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The tech that was at my home on 05/21/25 was not through and said my water issue was due to the outside sprinkler system. This was not true. Unfortunately, he did not want to investigate the problem c... See more
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My air conditioner quit working. I called it in to home solutions and they sent a servicemen out the next day. Everything went as it was supposed to go.
Company replied
Company details
- #15 of 22 best companies in Home Insurance Agency
- #2 of 4 best companies in Air Conditioning Repair Service
- #4 of 7 best companies in Appliance Repair Service
- #6 of 7 best companies in Boiler and Heating Service
- #4 of 6 best companies in Plumber
Written by the company
At Oncourse Home Solutions, we are a people-centric organization serving 1.4+ million customers across the U.S. A leader in the U.S. home warranty and home repair service industries, our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all.
Contact info
1415 W Diehl Rd. Ste 270, 60563, Naperville, United States
- 1-888-801-5057
- awr.customersupport@oncoursehome.com
- yourhomesolutions.com
4.2
Great
106 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Lack of communication
Lack of communication. I like that he arrived on time.
Date of experience: June 16, 2025
Reply from Oncourse Home Solutions
Hello, we value your feedback and appreciate you taking the time to leave us a review. To discuss any questions or concerns you may have, you can email us at customerserviceinquiries@oncoursehome.com, text us at 630-534-9190, or visit us online at https://www.yourhomesolutions.com and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thanks.
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Happy customer for almost 15 years!
After being with NICOR Home Solutions for nearly 15 years. We are extremely satisfied with their Call Center Rep JJ who saved us substantial monthly service billing!!
Date of experience: May 28, 2025
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
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The gentlemen was on time and…
The gentlemen was on time and courteous fast and efficient.
Date of experience: June 19, 2025
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
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Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
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My air conditioner quit working
My air conditioner quit working. I called it in to home solutions and they sent a servicemen out the next day. Everything went as it was supposed to go.
Date of experience: June 20, 2025
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
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Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
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Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
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Some employees I don’t understand Their…
Some employees I don’t understand Their language. I don’t remember what months when I called in for service.
Date of experience: June 26, 2025
Reply from Oncourse Home Solutions
Hello, we understand your frustration and value your feedback. To discuss any questions or concerns you may have, you can email us at customerserviceinquiries@oncoursehome.com, text us at 630-534-9190, or visit us online at https://www.yourhomesolutions.com and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thanks.
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Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
THE REVIEWS ON HERE ARE LIES AND COMPLETE MISREPRESENTATION OF REAL CUSTOMERS' FACTS
The Reviews on here are lies. They had to be planted by the company itself, on any other sites where reviews are made. This company has received just the polor opposite. Even on the BBB site, there are a multitude of dissatisfied customers with this company and its parent company, its sister companies, partner company, and the alike. I could not just come by this site and let the bull sh*t ride. My family and I are customers of Oncourse's sister/partner company AWR. As it is now being discovered that none of these companies in its circle of family of companies and/or affiliates ever intends to pay out on any claims they get from customers. Which is UDAAP violation completely. These companies break Federal Laws as a regular course of business and commit Warranty and Insurance Fraud in the course of dealing with their customers. Nothing they ever say or contracted to do is done with and it's fingers crossed behind its back.
They act and operate in complete BAD FAITH, they entrap customers in unlawful Mandatory Arbitration agreements and clauses in their contracts that are Prohibited by Law. The Contracts that they enter into with People are Unconscionable and UNENFORCEABLE ACCORDING TO U.S. STATUTORY LAW AND THE CONSTITUTION.
They have Judges KELLY B. HODGE and unscrupulous attorneys like PATRICK R. KINGLEY, ESQ., MICHELLE H. BADOLATO, ESQ., AND SAMANTHA KROSKER, OF THE LAWFIRM OF STRADLEY RONON, STEVENS & YOUNG, LLP, WHO CAN UNLAWFULLY AND UNDULY INFLUENCE THE COURTS AND IMPAIR THE IMPARTIALITY OF THE COURTS TO PROMULGATE THEIR ILLEGAL AND ILLICIT CONDUCT TO STEAL CUSTOMERS' REMEDY. DON'T LET THAT STOP YOU. FIGHT THESE BEASTS AND END THEIR TYRANNY. THE MORE WE FIGHT, THE LESS THEY'LL BE ABLE TO GET AWAY WITH THE MANIFESTATION OF INJUSTICE THAT IS THIS CONGLOMERATE, AND SOON THEY WILL BE NO MORE.
Date of experience: April 15, 2025
Reply from Oncourse Home Solutions
Hello, we understand your frustration and value your feedback. To discuss any questions or concerns you may have, you can email us at customerserviceinquiries@oncoursehome.com, text us at 630-534-9190, or visit us online at https://www.yourhomesolutions.com and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thanks.
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Plumber was knowledgeable
Plumber was knowledgeable, troubled shooted problem quickly. Left environment clean. Respectful
Date of experience: June 04, 2025
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
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Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
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Clog Busters
The contract company used for my exterior water line replacement were timely, considerate and professional. They did a great job on cleaning up as well. I did have to pay the difference, but it was still cheaper than the 2 estimates I got prior to remembering I had this insurance.
Date of experience: June 02, 2025
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
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Our "unfixable" dishwasher was put back in peak condition!working order by a tech sent
We were told our dishwasher was not repairable, but the technician sent by you fixed it. It caused by badly clogged spray arms. We were thrilled!
Date of experience: May 22, 2025
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
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This company is a fraud
This company is a fraud. They never intended to honor any claim submitted. They used a hidden in the paperwork ploy to deny a legitimate sewer line claim. They also bill thru another company such as oklahoma natural gas company to try to seem legitimate.
Date of experience: June 01, 2025
Reply from Oncourse Home Solutions
Hello, we understand your frustration and value your feedback. To discuss any questions or concerns you may have, you can email us at customerserviceinquiries@oncoursehome.com, text us at 630-534-9190, or visit us online at https://www.yourhomesolutions.com and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thanks.
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The people are great and have helpful…
The people are great and have helpful advice
Date of experience: June 04, 2025
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
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Professionalism
Date of experience: May 29, 2025
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
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Satisfied customer
He went straight to the gas lines check everything out
Very knowledgeable about what he is doing
Please thank him again
Date of experience: May 26, 2025
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
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Center Guard Plumbing poor service…
The tech that was at my home on 05/21/25 was not through and said my water issue was due to the outside sprinkler system. This was not true. Unfortunately, he did not want to investigate the problem correctly. My further claims have been denied due to Center guard plumbings poor service. A complaint has been filed with Pivtol home solutions office of the president.
Date of experience: May 21, 2025
Reply from Oncourse Home Solutions
We appreciate you bringing this to our attention. We're taking your complaint seriously and will investigate the matter to prevent similar situations in the future.
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They respond right on time. When I called them they respond right…
When I called them they respond right away. Little wait time. And so far the results have been wonderful. Very tentative very polite. The workers are great. Thank you for your services
Date of experience: May 13, 2025
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
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