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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the quality and the overall design of the products, which are often purchased as gifts. Consumers highlight the comfort provided by the chairs, with some mentioning specific features like lumbar support, massage function, and extendable leg rests. People also appreciate the aesthetic appeal, especially the LED lights, which create a cool atmosphere. Consumers find the products easy to assemble and sturdy, with some expressing interest in exploring other products from the company. There are mixed opinions regarding the delivery service and order accuracy, with some customers reporting issues such as missing parts or incorrect items. However, many reviewers praise the company's customer service for their responsiveness and efforts to resolve these issues.

Based on reviews, created with AI

See what reviewers are saying

Rated 2 out of 5 stars
Verified

I bought my son the carbon-tek storage unit back in January 2025. Upon opening it recently I’m noticing the unit looks used and maybe was a return. There are white spots, hand prints ( not mines) dama... See more

Rated 5 out of 5 stars
Verified

Wow, Just wow... I bought the Rocker chair as a gift for my grandson but it was missing an arm and audio connectors. I reached out to support and instead of telling me I was on my own for a used item... See more

Rated 5 out of 5 stars

Great gaming rocker ! My son loves how compact it is and that he can bring it from room to room. He loves playing his favorite video games on it and being comfortable. He loves moving around while he... See more

Rated 5 out of 5 stars

This chair is super comfortable and durable for my sons. We loved the colors and led light. Both of my sons 12 and 9 y/o were given a terminal illness of Battens Disease (cln-1). The 12 y/o Danny, is... See more


Company details

  1. #10 of 18 best companies in Furniture Manufacturer
  2. #19 of 42 best companies in Bedroom Furniture Store
  3. #6 of 9 best companies in Children's Furniture Store
  4. #37 of 58 best companies in Video Game Store

Written by the company

The #1 Gaming brand for the whole family. X Rocker is the future of gaming making products for the whole family. We are the original creators of the gaming chair and we have created the first-ever gaming beds and gaming furniture collections. The products we offer for the whole family include gaming beds, gaming desks, gaming furniture, console gaming chairs, audio gaming chairs, floor rockers, and PC gaming chairs. Our innovative audio gaming chairs and RGB lighting technology take your home to the highest level.

Our Promise To You!

Written by the company

We are committed to our customers.
We want you to be happy. We work our hardest to solve any problems, fix mistakes, and make sure each customer has an amazing experience. Leaving us a review makes it easier to make your experience better. So, thank you!

Fast Free Shipping

Free 3-7 Day Shipping

We always offer free shipping on all our products, even the biggest items. Items will arrive 3-7 days after the date of purchase. If you purchase before 10 AM on weekdays packages will arrive earlier.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Replied to 9% of negative reviews

Typically replies within 2 weeks


Rated 2 out of 5 stars
Verified

I bought my son the carbon-tel storage…

I bought my son the carbon-tek storage unit back in January 2025. Upon opening it recently I’m noticing the unit looks used and maybe was a return. There are white spots, hand prints ( not mines) damaged wood that was painted over. I wasn’t able to build the unit until not, but wasn’t expecting used furniture for the price I paid. Now I’m stuck with used/ damaged furniture.

Date of experience: January 06, 2025

Rated 4 out of 5 stars

You can recline way back....

Chair is very comfortable and has zip off covers that can be washed which is great!
The only downside is the chair is very low to the ground with no height adjustment. Standard height gaming desk makes it very awkward and uncomfortable
Love the ability to lean/recline back. The ottoman is pretty sturdy.
Overall great set!!!

Date of experience: June 28, 2025

Rated 5 out of 5 stars

Amazing X Rocker Chair…

We got the X Rocker Chair it was so easy to put together and my daughter love it and it was so comfortable and we love the lights around the X Rocker. It’s so convenient it has a phone charger on the side we will definitely buy another one for my son

Date of experience: May 24, 2025

Rated 5 out of 5 stars
Verified

Great chair Fun chair

Great chair. Got the unit in position. I think I may have to add a seat cushion, but thati is simply an individual taste. I am going to get a power supply for the Blutooth Transmitter. I have gone through about 15 batteries to keep the sound going. I may have to use the TV speakers for a bit.

Date of experience: May 08, 2025

Rated 5 out of 5 stars
Verified

Wow - Just WOW

Wow, Just wow... I bought the Rocker chair as a gift for my grandson but it was missing an arm and audio connectors. I reached out to support and instead of telling me I was on my own for a used item, the support was AMAZING and helped me find the model number which lead me to the correct arm replacement. VERY inexpensive and FREE shipping?!!! I WILL be a customer for my next new chair purchase!!!!

Date of experience: May 06, 2025

Rated 5 out of 5 stars
Verified

Problems are getting worked on

I am changing my review from one star to five star because the company has reached out to me now and is trying to help me resolve a solution to be able to get the chair speakers working. I’m sure they will do everything they can to make sure that I get my chair working correctly or get me another one that will work with my set up. Unfortunately, I thought this chair would be able to do Bluetooth through the PlayStation, but it will not allow it. It’s a shame because this is a gaming chair, but I am happy with the customer service so far.

Date of experience: May 12, 2025

X Rocker US logo

Reply from X Rocker US

Hi! Thank you for your review! I checked into your email/ticket and looks like we replied back to you requesting further information. I have just resent this email this morning in hopes of getting in touch with you! We are happy to assist. We look forward to getting in touch with you!

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