X-POLE US Reviews 64

I experienced some shipping issues with FedEx and Carolina was very responsive. She stayed late and helped me by calling FedEx several times to work things out. I can tell she really cares about her customers. The X stage pole lite was super easy to set up and is sturdy.

Date of experience: July 01, 2025

Placed an order and realized I had made a mistake on the size after. Carolina was great and corrected it as soon as I requested before it was finished processing. This gift will be perfect thanks to her.

Date of experience: June 30, 2025

Carolina was great! A part I ordered for my pole got returned to sender because of a mistake on the address. She was super helpful and quick about having it shipped back out to me! Thank you!

Date of experience: May 27, 2025

Carolina and CJ were so sweet and professional in helping me with an order from YEARS ago that I was trying to track down. They compassionately sent another one free of charge and made sure it was the correct item that I needed. They were responsive and professional at every single step and this is why XPOLE is the absolute best!!! They really care about their customers, I am so absolutely grateful!!

Date of experience: May 07, 2025

Roxanne made my experience really great. my order went missing and she was really helpful with filing a claim and making sure a replacement was sent out. this was a gift for someone so im glad it got worked out. she made sure the issue was resolved really quickly too. AMAZING SERVICE!

Date of experience: April 18, 2025

Roxanne was very helpful when I was having trouble with my pole spinning. Her explanation was thorough and easy to understand. My pole works perfectly now!

Date of experience: April 13, 2025

XPOLE is everyone’s favorite for a reason. Great product and awesome customer service. I had a bunch of questions and I was connect with Carolina and she was so helpful. I hated be that complicated customer but she was amazing and clearing up all my questions.

Date of experience: April 11, 2025

I had a last-minute, time-sensitive order, and Noemi handled it with absolute professionalism and urgency. She was incredibly responsive, clearly communicated every step, and ensured everything was processed quickly without compromising on quality. Thanks to her efficiency and dedication, my order was completed right on time. Noemi truly went above and beyond, and I’m so grateful for her exceptional service. A true asset to the X Poles team.

Date of experience: April 09, 2025

Carolina was very helpful and friendly on the phone! I received an Xpole gently used from a friend but the dome was dented, so I purchased a new dome. Carolina helped me determine what part I needed that would allow me to use the pole with the new dome (the pole given to me is an older model so I thought I had mistakenly ordered the wrong dome).

Date of experience: March 27, 2025

I had some issues with my order and Noemi was the most helpful customer service rep I have ever worked with. No notes. Thank you for helping me sort this out!

Date of experience: March 27, 2025

I ordered from X-Pole on March 11th and accidently put the wrong delivery address. I realized my error late in the process and submitted a ticket to X-Pole.

Carolina reached out to me immediately and was able to remedy the issue. This allowed me to avoid an awkward situation of having heavy equipment delivered to a family member's address.

Thank you Carolina and X-Pole!

Date of experience: March 11, 2025

I have been using X-Pole for years and after moving I needed to change my set-up. I placed an order for new parts for my X-Pert pole, only to realize upon delivery that I had ordered incorrectly! After emailing the X-Pole support team about ordering replacements, Carolina Stone responded with her direct extension. She was so kind and helpful! She not only helped me with a new order, she also sent me a specific replacement part (thay you cannot order online) at no charge! Thanks to her help, I will be able to get my pole back up and get back to dancing at home. Thank you, Carolina! :)

Date of experience: February 19, 2025

Noemi Hernandez was quick and efficient with my request! 5/5 for customer service and to Noemi Hernandez thank you so much for your assistance!

~A happy Xpole gal

Date of experience: February 19, 2025

Noemi Hernadez helped make my experience with X Pole customer service wonderful! She was so helpful in helping me find the replacement part I needed for my X Pole NX, and even went the extra mile to help me make sure I was getting the correct item at the most accessible price possible! Grateful for the customer service and kind helpful people at X Pole.

Date of experience: February 19, 2025

My experience with X-Pole's customer service was exceptional. Speaking with Sales and International Support Manager Carolina Stone, she was personable and clearly outlined what I need to do re: ordering while also giving honest advice that was specific to me. I was already recommended to X-Pole by someone else who buys from the company, but it was Carolina's support and style that will have me be a repeat customer.

Date of experience: February 11, 2025

High-quality products & phenomenal customer service!

I have been a loyal customer of X-pole since their inception and currently own the X-frame, The X-stage lite & Lyra pole - all of which are easy to assemble, disassemble and transport making them so versatile for practice, play & performance!

Their customer service is always easy to reach via email or phone, is personable and goes the extra mile to make me feel valued & appreciated as a customer.

They are the best on the market!!

Date of experience: January 22, 2025

Carolina Stone Was quick, efficient, and exceeded my expectations as a consumer! She is a gem and truly one of the best sales professionals I have dealt with!

Date of experience: January 21, 2025

I ordered the XPERT Pro (px) 45 mm to replace my PFD Chrome Pro dance pole 45 mm. I am very happy with my new pole. It is definitely more sturdy which allows me to do more moves confidently. I am also enjoying the small base and being able to switch my pole from spin to static without stopping to get a tool out to do so.

I ordered the pole on black Friday 2024 and FedEx was taking there time shipping my package. At the time x-pole did not know if the package was lost or just delayed. So Carolina shipped out another one along with some free leg warmers since my shipment had been delayed. The other package did eventually show up and is on its way back to the warehouse. So glad that I did not have to wait for the orginal package as it took some time to come in. Carolina was very sweet and helpful.

Date of experience: November 29, 2024

Carolina was so very helpful and attentive. This time of year crazy for retail companies but she never made me feel like a bother or inconvenience. Will be buying from X-Pole exclusively for my pole needs and recommending to everyone. I also love my pole so much.

Date of experience: December 11, 2024

They do not answer their phone. When they do, they hang up. Other times you wait, only to be sent to voicemail.

No responses through messaging or emails.

It should not be this difficult to respond to customers.

1 star is too generous for a company that will not talk to customers through any form of communications.

I wouldnt recommend them to anyone if they were the only pole company on earth.

Date of experience: November 02, 2024