xoomenergy.com Reviews 9

I have not gotten the first bill yet i have been disconnected twice please do not get this company they are horrible

Date of experience: December 09, 2024

Just got off the phone with XOOM Energy Cust Svc. More billing problems. They did not send a bill. I got a REMINDER today, but no DUE DATE. I spoke to cust svc for more than one hour and ... got nowhere. Carlos M. could not help me, neither could he forward my call to management.

It seems that XOOM assigned me two different accounts and is UNABLE to remove the bad one. Carlos said he forwarded a msg to another department, but he's not allowed to tell me which or to whom. Or how long it might take.

This is the most incompetent company I've ever seen. They seem incapable of solving straigtforward problems.

I ASKED THAT THEY REMOVE LATE FEES AND THAT i'D PAY THE BILL. BUT THEY CAN ONLY REMOVE 1 (ONE) LATE FEE PER YEAR!!! EVEN IF THE PROBLEM IS THEIRS!!!!!

I've never seen such incompetance. They seem good at adding late fees, etc, but cannot fix a problem that they admit is theirs.

So I will pay them but then I will close my account with XOOM Energy. And I suggest that all who read this review do the same.

Date of experience: November 12, 2024

Excellent service got a lower fixed rate and lower my bills and I’m enjoying the xoomxtras free gift cards great value from this company!

Date of experience: March 01, 2024

Marlene was really easy to work with and followed through on her promises to decrease my gas and power bills. She always answers and returns her calls and followed through on her referral program. Thanks Marlene nest of luck in the future

Date of experience: January 02, 2024

I am on of the loyal customer of Xoom energy who satisfied with their services and Products
Thanks to Marlene who advice me and explain everything in detail
Thank you Xoom

Date of experience: June 05, 2023

Would strongly recommend. Easy migration of services and rates are more competitive than other providers. Staff are readily available and helpful.

Date of experience: June 04, 2024

Marlene, my service rep, was concise with her explanation of the fees and change-over procedure. She made me feel at ease switching to a new company. The process became quick and easy with nothing hidden and simple notification of when the process would be complete. Marlene has also been available for any follow up questions I have had. Excellent all around.

Date of experience: February 18, 2024

Simple order process online. No upfront cost. Fixed rates are lower than my enmax fixed rates and admin fees were lower only $6.85/mth each. E-Bill so convenient I just login online and pay. Happy that I know how to read my energy bills thank you to xoom energy for educating me.

Date of experience: June 01, 2024