The internet is so bad, literally lagged every minute. Can’t even play a full YouTube video. For 60 dollars a month, at least provide something that can function.
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Amy, my technician, made it great. The router was missing so she created a temporary name for me so I could get online immediately. She said a technician would bring me a new router so I can get onlin... See more
I'll admit, I came in giving Ben a bunch of sh** --- mainly because I'm being forced onto your service by my apartment complex. However, he was professional and answered all of my questions, and... See more
Company replied
Benjamin helped me with greatest patience, professionalism and expertise!! I cannot thank you enough! It is extremely hard to find such a great service provider like him in this modern times. Becau... See more
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Company details
Written by the company
Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services. Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service. On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.
Contact info
1429 Chase Ct , 46032, Carmel, United States
- (888) 609-0681
- xperts@xiber.net
- xiber.net
The internet is so bad
The internet is so bad, literally lagged every minute. Can’t even play a full YouTube video. For 60 dollars a month, at least provide something that can function.
Date of experience: July 05, 2025
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Excellent customer service!!
Amy, my technician, made it great. The router was missing so she created a temporary name for me so I could get online immediately. She said a technician would bring me a new router so I can get online with that. I am very impressed with the customer service!!!! Thank you.
Date of experience: May 19, 2025
It was helpful
It was very helpful! Took awhile for them to get back to me after my initial inquiry, but the assistance was smooth sailing from there.
Date of experience: May 10, 2025
Literally the only reason I have them…
Literally the only reason I have them is because my townhouse complex bundles them with our rent. I’m literally ONE step away from just getting Xfinity again and paying extra. I’ve been without reliable internet for almost 3 days and it’s getting unacceptable
Date of experience: April 22, 2025
They were very responsive and helpful…
They were very responsive and helpful in getting things figured out!!
Date of experience: March 07, 2025
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Benjamin helped fix my problem very…
Benjamin helped fix my problem very quickly and efficiently
Date of experience: March 04, 2025
DO NOT USE XIBER!!
DO NOT USE XIBER!!
We have been without internet for 2 days, and the customer service experience has been absolutely unacceptable. We've had tech support fix outages late at night before, but now we're being told we have to wait until 8AM- completely contradicting past service experiences.
To make matters worse, customer service has been rude, dismissive, and professional. We were put on hold multiple times, only to have the call disconnected. The representative Jim, was particularly unhelpful and condescending, making an already frustrating situation worse. He made sure to talk to us like we don't have any idea what internet is.
Reliable service and respectful customer support should be a given with any provider. Unfortunately, Xiber has failed on both fronts. If you're considering this service, be prepared for inconsistent policies and poor treatment from support staff.
Date of experience: February 13, 2025
Very helpful and professional
Went beyond on the call of duty very helpful and professional!
Date of experience: February 12, 2025
Benjamin was great
Benjamin was great! He was able to fix my issue by just resetting my router. Fast service, and kind.
Date of experience: February 07, 2025
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Benjamin was Very helpful and attentive…
Benjamin was Very helpful and attentive and had my issue solved quickly
Date of experience: February 07, 2025
Great customer service
Ben continued to check in throughout our upgrade and tech appt. Very much appreciated!
Date of experience: January 24, 2025
Benjamin is awesome!
I’ve called numerous of times. No one was able to help me until today. I talked with Benjamin and he was great! He is professional and was able to get my cable working today! I appreciate Benjamin’s help so much!!
Date of experience: January 13, 2025
Great job easy to work with
Date of experience: January 08, 2025
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Benjamin was great
Benjamin was great. I didn’t have any wait time when I called in and my problem was fixed in literally 15 minutes. He had excellent communication and I was very happy with my experience.
Date of experience: January 03, 2025
very kind and and easy experience
very kind and and easy experience
Date of experience: December 07, 2024
Excellent technical support thanks for…
Excellent technical support thanks for your help
Date of experience: December 07, 2024
Was very prompt very easy to talk to…
Was very prompt very easy to talk to his assistance was greatly appreciated
Date of experience: December 02, 2024
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Great customer service!
Date of experience: November 14, 2024
Excellent tech support
Benjamin fixed my issue quickly and communicated reasons for the delay. Thank you so much!
Date of experience: November 08, 2024
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