Zeldacards Reviews 360

Reply from Zeldacards

2 days ago

Hi there,

Thank you for reaching out to us about your order. I really apologize for the inconvenience with the delivery issue.

From the tracking information, I can see that the package was initially sent to the wrong location in Chicago, but then seems to have been properly routed to Arizona. However, there were multiple delivery attempts in Goodyear and Phoenix that failed due to an invalid address. This is quite unusual since we haven't encountered address verification issues before.

To resolve this, may I kindly suggest:

We can resend the item to your correct address in Arizona (please confirm the full shipping address)
Or if you prefer, we can issue a full refund
We could also send a replacement package with expedited shipping once we confirm your correct address
Please let me know which solution you would prefer and confirm your full shipping address. Also, if you know why there might have been address verification issues (like a missing apartment number or other details), that information would be very helpful.

Again, I sincerely apologize for this delivery problem. We'll make sure to get this resolved to your satisfaction as quickly as possible.

Looking forward to your reply.

Best regards,
Karl
Zeldacards Customer Support

Reply from Zeldacards

Jun 9, 2025

Dear Lynn,

Thank you for taking the time to leave a review—we truly appreciate your feedback. I’m Karl from Zeldacards, and I sincerely apologize for the issue with the two cards and the delayed response. That’s not the experience we want you to have.

We’d love to make this right for you. Could you please email us at support@zeldacards.com with your order number and details about the non-working cards? I’ll personally ensure this gets resolved ASAP, whether that’s a replacement or refund for those cards.

Your satisfaction means everything to us, and I’ll also follow up to confirm everything’s been handled to your liking. Again, I’m truly sorry for the inconvenience.

Warm regards,

Karl

Zeldacards Support

Reply from Zeldacards

2 days ago

Hi there,

Thank you very much for your feedback, and I’m really sorry to hear that the Super Smash Bros Ganondorf card from your 40-pack isn’t working. That’s definitely not the experience we want for our customers.

We test our cards before shipping, but occasionally a card can be defective. I’d be happy to send you a free replacement for the Ganondorf card right away—please just reply with your address confirmation and I’ll get it shipped out as soon as possible.

Regarding the pricing, I also appreciate your honesty and understand your concern. While there may be similar-looking products listed elsewhere for less, Zeldacards guarantees authenticity, quality, and full support for every order. We cannot guarantee the same reliability or support for cards from other sellers. That said, I want you to feel good about your purchase, so I’m happy to offer you a partial refund or a coupon for a future order as a gesture of goodwill—just let me know your preference.

Thank you again for bringing this to our attention. If you need help with any other cards or have questions, please let me know!

Best regards,

Karl

Zeldacards Customer Support

Reply from Zeldacards

Apr 29, 2025

Thank you for your feedback! We’re happy to hear the cards are working well for you, and we appreciate your note about the artwork design. 🌟

To make it easier to identify each card, we’ve prepared a detailed reference sheet that matches the custom art to the corresponding amiibo: https://docs.google.com/spreadsheets/d/1TpP5eUaxmjxSANEsWisV6Vhvf-cHHqhChfyEqMTu09g/

We recommend printing the sheet or keeping it handy on your device for easy reference. If you’d like a specific guide for your set (e.g., TotK 40 Cards), just let us know—we’re happy to help!

Thanks again for choosing Zeldacards. Your insights help us improve!

Reply from Zeldacards

Apr 29, 2025

Thank you so much for your wonderful feedback! We’re thrilled to hear you loved the quality of your order and had a flawless experience—that’s exactly what we strive for at Zeldacards.

Reply from Zeldacards

Apr 21, 2025

Dear Customer,

I’m Karl from Zeldacards, and I sincerely apologize for the inconvenience caused by the delay in your order. I understand how frustrating this must be, especially receiving a review request while your package is still held up.

Currently, the latest tracking status shows:
**VANCOUVER, DETAINED BY LOCAL CUSTOMS FOR INSPECTION**

Unfortunately, customs inspections can sometimes take longer than expected, and we have no control over this process. However, we’re closely monitoring the situation.

If you’d prefer not to wait, we’d be happy to process a full refund for you—just let us know your preference. Otherwise, we’ll keep you updated as soon as there’s any movement.

For real-time tracking, you can check here:
🔗 [17track](https://www.17track.net/) | 🔗 [YunTrack](https://www.yuntrack.com/)

Again, I’m truly sorry for this experience. Please don’t hesitate to reply if you’d like a refund or further assistance.

Best regards,
Karl
Customer Support
Zeldacards

Reply from Zeldacards

Apr 15, 2025

Thank you for bringing this to our attention, and we deeply apologize for the frustration and inconvenience you’ve experienced. Your satisfaction is our priority, and we’re committed to resolving this immediately.

Here’s what we’ve done:

Order Review: We’ve confirmed your order (#6208) for the Animal Crossing Mini Card Set and acknowledge the missing Dom (#477) and duplicate Chabwick (#491) cards. This was an error on our end.
Email Correspondence: Unfortunately, we were unable to locate your prior messages in our system (see screenshot attached). We suspect this may be due to a technical issue or a different email being used. To ensure we can assist you promptly, could you kindly:
Confirm the email address you used to contact us?
Forward your previous messages to support@zeldacards.com (our official support channel) for verification?
Next Steps:

Replacement Sent: Regardless of the email mix-up, we’ve already prepared a replacement Dom card for you, which will be shipped express with tracking via DHL/USPS today. You’ll receive a confirmation email within 24 hours.
Follow-Up: We’ll personally monitor this case to ensure the replacement arrives before your friend’s birthday.
Regarding Julia: We sincerely apologize for the confusion—this was a miscommunication during our initial response. Our team member intended to reference Dom and mistakenly typed another villager’s name. We’ve since addressed this internally to prevent future errors.

Compensation: As a gesture of goodwill, we’d like to offer you a 10% discount on your next order. Just reply to this message, and we’ll share a code.

We understand trust has been shaken, and we’re committed to making this right. Please let us know if there’s anything else we can assist with.

Warm regards,
Karl
Zeldacards Support Team